Customer Reviews of AutoNation Honda East Las Vegas
Review type:
2025 Honda Pilot Black Edition
Car buying made easy!
by Vegas Al on 10/09/2023Purchasing a new vehicle is normally a stressful endeavor for me, i did a lot of research before contacting any sales people regarding different vehicles from multiple manufacturers. When I did reach out to dealers you get multiple emails… and phone messages, I was contacted by Luis and we worked together on vehicles and timing issues, I was comfortable immediately with his knowledge and patience, he helped me with all my questions and locating the exact vehicle I had researched. The day we purchased the new car everything went seamlessly, everyone we dealt with were professional and courteous. We would like to thank everyone that was involved in our transaction!Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil change
by S roots on 10/05/2023It was very quick!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Moving ... In for one final visit
by S-----B on 10/01/2023Brought in my over 14-year-old Honda for 100,000 mile service on a Saturday. Kayla informed me that the issues I had mentioned on the phone were not in the reservation and each issue had its own diagnostic fee. Kayla observed I had a… computer bag and let me know that I could use a desk (table), or go to the waiting room, while I waited for the car. After I moved to the receiving area to continue a meeting, Kayla saw me, asked if I needed anything and offered me water. The dealership was clean and I observed touch up sanitation occurring to areas where customers waited. It was nice that my service advisor from many years ago saw me and said hello. Only minor points: I was twice told that the dealer did not have history on any service, since I had not been used them in years. I did not need a reminder. The waiting room is next to a door that leads to the outside. I ducked out for a meeting only to be informed that the area was for employees only. An “employees only beyond this point” sign should be on the door. One employee used an expletive in jest at another employee in a public area. Unprofessional behavior.Hi, we really appreciate your feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Roger is the best!
by Eleanor on 09/28/2023Roger takes the time to explain everything to me and go over every option, and even prioritizing specific services when I need it to fit in my budget. He’s great!Hi Eleanor, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Scheduled Maintenance
by Ryan912 on 09/25/2023The scheduled maintenance and oil change was done relatively quickly, probably because I told my service manager, Roger Asel, that I don't live in Vegas any longer but have a lot of appointments to do here today. He got it all done in… record time and even took the time to research a how-to question he determined I needed to know (and I did need to know it.) I also appreciated the free car-wash they always give me.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service was fast & friendly!
by Always_Gatti on 09/20/2023Super efficient process! I like how the techs were able to send me pictures in real time to determine if I’d like to replace anything they noticed along the way. I was there for an oil change, and got a complimentary car wash too 😊. Deijah… is the sales person who sold us our two cars and we are so happy we switched to Honda!! Bye bye Toyota 👋 So far, we’re VERY happy here!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Customer service
by Tiffany1906 on 09/20/2023This was my second purchase at this dealership, they have awesome service, pj was my sales guy and he made me feel good about my choice of vehicle i bought a brand new car because of pj, and im so happy i did..i will continue to come to… this location, excellent service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Wonderful staff!
by Taylor A on 09/15/2023Very kind and helpful staff. Helped making purchase a vehicle for the first time smooth and easy!Hello, Thanks so much for the warm recommendation of the team here, If you need more help, our team is available to talk -- safe travels!
Great sale service
by Happyguy on 09/14/2023Sales Luis was professional and friendly. Very helpful and straightforward. Mr.Burger the financial guy was very helpful too. I’m happy they wasn’t trying to force sell me anythingHello, we're happy you found our staff to be so supportive during your experience here, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Autonation Honda CANNOT fix oil leaks
by M Moreno on 09/14/2023Horrible! Took my truck back in February for a leak. The “repaired” it. Noticed oil smell in vents still and would check driveway n underneath just in case. Wasn’t until just last week I noticed the leak again on same area. Took it again… and now it’s the “valve cover gaskets”. I don’t trust these guys anymore so I took it to an independent ASE certified shop. They stated it’s not the valve cover gaskets despite the picture dictating supposed leak. I have already contacted Autonations corporate office and am waiting their call back. Do yourself a favor and do NOT bring your vehicle to autonation honda East Las Vegas for service. Your welcome in advance. Update. It has been 6 months now since my first visit here. PLEASE do NOT take your vehicle here for service! They strive to sell you the extended waranty and cannot fix your issues. I have included the copies of the invoices. Please note the orange highlights which show that they were quoting me $1036 to replace and reseal the valve cover gaskets but when they were on the hook for it it only cost them $277.41 and it did NOT fix the issue. The green highlights show the ford repair(resealing the timing cover at autonation honda) the the last repair attempt (auto nation Buick). Honda stated they resealed the timing cover and Buick stated it may be leaking from the timing cover. I reached out to Corprate (8/11/23)and Eric reached out to me (8/12/23). He and I both discussed the situation and said he would pass this off to Armando and I would hear from him or Armando by hopefully monday(8/14/23). It is now Friday (8/18/23). I am done with this place as a whole since even Corprate can’t do anything to hold their employees accountable. Again PLEASE do yourself a favor and AVOID AUTONATION COMPLETELY. If for some reason you cannot at least avoid the extended warranties since you can see I have taken my vehicle 4 times in the last months and they cannot fix a leak. It’s almost as if they are just trying random tricks to get it rightHello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0282 to discuss what we can do to help.
Hello, an attempt to reach out to Scott Styris was made. The gentleman who answered the phone seemed to not know who Mr Styris is so they transferred me to the general service department line. Is there not a direct number? Please note I have already conversed/dealt with Vincent as well as Eric there and have not been able to resolve this ongoing issue.
Awesome and Fast Service
by Nikko M. on 09/10/2023I went for a regular scheduled maintenance and my service advisor, Juan Huezo, has been very helpful. He made sure everything was taken care of and got me out there fast as well.Hi Nikko, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Amazing Service
by Andres M on 09/08/2023I went to go get a few simple things done, change oil and rotate tires, a simple job. I believe his name was Devon who helped me out the whole time I was there, and told me how things would go down and they kept me updated with photos of… what they were doing with the car. Great service, great helper, and not to bad of a wait either, 5 stars!Hi Andres, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service c/o Roger Asel
by Ron Centeno on 09/05/2023As always, Mr. Asel was very accommodating and professional. He explained the kind of service to be done and he does it well.Hello Ron, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service
by Mike joker on 09/03/2023Very knowledgeable staffHello Mike, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Honda Service at AutoNation East Sahara
by Owner2018Ody on 08/28/2023Awesome service. Addressed all my issues. Good price for repair. Nathalie was very thorough and attentive and took care of all my issues. Thumbs up for both service advisor, Nathalie, and service team that repaired my vehicle!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Jkrew01 on 08/28/2023Nice and efficient.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Dishonesty
by JesusEsp on 08/20/2023I went in and asked to get a diagnostic done on a noise the van was making. I was told it was the alternator and it would cost about $1200. (I recently had the alternator changed from another mechanic. I went on a long trip and back and the… van didn’t give me problems) They said the noise was due to the alternator not being an original part. I let them change it out to a Honda original part and they did. It was not until after I paid that I was told a second noise was found. When I get the Van, it had the same exact noise. I tell them about it. I take it back to them. Then they send me a text saying it was the belt tensioner. That they replaced it at no extra cost to me. (My mechanic changed it out and it was still under warranty. I did. It give permission for them to change it) It was never the alternator. It was was the belt tensioner.Hi, we are deeply disappointed by your experience at AutoNation Honda East Las Vegas. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0282 to discuss what we can do to help.
Honda Service Dept
by Elle702 on 08/11/2023Juan is always great and is thoroughHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Honda Accord
by Alex2828 on 08/11/2023Deja was a delight she helped us in every way I would recommend her to my friends she was a 10 and all of our questions and serviceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda East Las Vegas and we hope to be of service again in the future.
N/ a
by Pierre R on 08/09/2023Warnings signs on my dash board. Was help and resolve the issue.Hi Pierre, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Great service!
by JaniceC on 08/07/2023Was very happy to see that the renovation was completed at the East LV location. I was greeted promptly and my service advisor checked my daughter's vehicle. The wait was about 2 hours, which wasn't too bad considering what needed to be… done on the vehicle. My service advisor explained everything that was completed and what needed to be done soon. My visit went very smooth!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Paige Mason on 02/26/2025