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AutoNation Honda East Las Vegas


1700 E Sahara Ave, Las Vegas, NV 89104 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (30) No (4)
Service Rating
Recommend:
Yes (65) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Dishonesty
Written by JesusEsp on 08/20/2023

I went in and asked to get a diagnostic done on a noise the van was making. I was told it was the alternator and it would cost about $1200. (I recently had the alternator changed from another mechanic. I went on a long trip and back and the van didn’t give me problems) They said the noise was due to the alternator not being an original part. I let them change it out to a Honda original part and they did. It was not until after I paid that I was told a second noise was found. When I get the Van, it had the same exact noise. I tell them about it. I take it back to them. Then they send me a text saying it was the belt tensioner. That they replaced it at no extra cost to me. (My mechanic changed it out and it was still under warranty. I did. It give permission for them to change it) It was never the alternator. It was was the belt tensioner.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Nancy Gorge on 08/23/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Honda East Las Vegas. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0282 to discuss what we can do to help.
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