Customer Reviews of AutoNation Buick GMC West Sahara
Review type:
Miracle workers
Miracle workers
by Chris1970 on 03/26/2025Gus and Tyler were able to accomplish the impossible with my deal on a new 2025 buick. Hands down the best car buying experience I've had in my 55 years. Highly recommend.Thanks so much for the warm recommendation of the team here at AutoNation Buick GMC West Sahara. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Visit
by Lee Jasper on 02/20/2025The dealership was clean. The waiting area had plenty of space for me to work while waiting on my vehicle to be repaired. My service agent Abbigail, was helpful, informative and professional.Hello Lee, we're happy you found our staff to be so supportive during your experience here at AutoNation Buick GMC West Sahara. Feel free to stop by if you ever need any more help.
Service
by Jason D on 12/18/2024updated 12/26/2024Poor communication.Jason, thank you for taking the time to leave us feedback. We'd like the opportunity to address your concerns, so if you're willing, please contact our General Manager at (702) 605-5808. We hope to hear from you.
Horrible Service Department
by JDNewman on 12/18/2024Without a doubt, it was the worst service department I've ever dealt with. At initial drop-off (on Monday), the service rep was slow to process my service needs and seemed disinterested in being at work. Another worker welcomed him back… from vacation, so maybe that's why. He just didn't want to be there. 3 days later I was called and told replacement parts should be there the next day and may get the vehicle back after 5 days in the shop (Friday). No calls from the service rep by noon on the work status, so I called the dealership. They use an automated answering system, so I left a message from the service rep to call me with progress report. Apparently, no one monitors the voicemail box for this since no one called me. Called the following Monday twice (day 8 in service), of course only to be greeted by the voicemail system; no response from the dealership. Called Tuesday (day 9) 4 times. Left messages for the service rep and the service manager. No response. Called Wednesday 3 times (day 10), voicemail, no response. Called again, got through to a human and was told that "Abbie" would call me back with the status of my repair. No call back. Called 2 times Thursday (day 11), voicemail, no response. Received a call from the service rep Thursday afternoon and was told parts had arrived and the vehicle should be ready on Friday. Explained to him about all the phone messages I had left, and he said he never got any messages. Waited on Friday (day 12) for a call to pick up the vehicle which never came. Received a text message from the dealership on Monday (day 15) stating the vehicle was ready for pickup and the service manager had called and texted me on the previous Friday. Checked my phone records and found no calls or texts from the dealership. I responded to the text with this information and found out the service manager had used the wrong phone number and never followed up. The lack of communication from the dealership shows their total lack of respect towards their customers. Don’t plan on ever returning to this dealership even though I’m in the market for a new vehicle.We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Great service
by DynaLues Mom on 11/20/2024updated 12/03/2024so for my recent visit I want to give a big shout out to Abigail, who is amazing. She did such a great job getting me into a rental keeping me updated and even going the extra mile to help me get the rental car returned. She’s a rockstar.… This is the third time I’ve taken the truck back for the same issue. All the staff there really did a great job!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Easy process
by Dustin A. on 07/29/2024Salesman Guy was amazing, made the process easy, found me what I wanted and we made a deal, quick and easy, went and got the car from the other dealer and went home same day with the new car.Hello Dustin, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
We are pleased to hear you had such a positive experience with us, Dustin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great!
by whitm22_31 on 07/25/2024It was a great experience. Friendly, fast, and professional. The waiting room was nice to wait in.Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation Buick GMC West Sahara Las Vegas
by USNCPORET on 03/14/2024For most of my adult life, the process of buying a new car has been one of my least favorite and most stressful activities. My Sales person ( Guy Mochizuki) at AutoNation Buick GMC West Sahara made this purchase the best new car acquisition… that I have ever experienced. After I first visited Buick.com and expressed an interest in the Envista I received inquiries from 4 Las Vegas area Buick dealers. I Chose to work with Guy based on his first contact "Lets Do It Your Way" contact communication preferences. I am glad I decided to work with Guy. He is the consummate professional and has an in depth knowledge of the products that he sells. Everyone else at this dealership made me feel welcome and comfortable. I would recommend this dealership to anyone looking for a Buick or GMC. ByTheWay I absolutely love my Envista. Buick hit a home run with this one.Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil Change
by Janice H. on 12/13/2023Had an oil changed, too about 1 hour and 1/2 not bad for a Saturday.Hi Janice, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great service department
by Pete on 12/07/2023Great service department and service advisor! I had a very good experience during my visit, the folks are very friendly!Hi Pete, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Great Purchase
by jerry stuchiner on 11/29/2023Eager to help and get you the vehicle that you desire, hard working long hours to service the customers with a smile.Hi Jerry, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change
by Randy-G on 11/27/2023The service received was outstanding and it was wait time was minimal. Overall experience was great.Hi Randy, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by KarinC3 on 11/18/2023Dropped off my Charger for some repairs. Andre is my regular service I had a new rep Floyd and he did a great job. He made sure to keep me informed, sent me pictures, gave me the breakdown of the cost, and even accommodated me picking up my… vehicle after they closed.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Buick GMC West Sahara. Don't hesitate to call us if you ever need anything. Be safe on the road!
autonation buick sale
by bjmcinnis on 11/12/2023Good experience at dealership, salesman knew his product and buying process wasn't stressful.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
GMC Sierra
by Cynd reigard on 11/11/2023We feel it took to long to get our truck fixed. We told the techs when we brought it in that it had to do with the reprogramming of the throttle body and modular. After 2 different times of being told it was fixed just to drive it off the… lot and turn right around and cripple it back to the mechanic was frustrating. We dont think they even test drove it. We asked them to please test drove it before calling us again. After a month they changed the throttle body and test drove it and we were finally able to drive it home. We also paid more for the work than we were quoted. We had a new battery in it when we took it in and after 3 weeks they told us our battery was dead and would not take a charge so we had to pay for another one. An expense that we feel was the dealership's fault. We got our truck late in the day on friday and sunday the check engine light is on though the truck is running good. We had to call them to find out how the truck was coming along and felt like our truck was just sitting there, it wasnt til we let them know that we were feeling neglected that it seems they got to working on the truck. We realize they are very busy but in the end the problem turned out to be the throttle body and had they listened to us in the beginning they wouldn't have had our truck for so long. We should not have had to pay for the battery had they got the job done sooner instead of letting the truck sit.Hi Cynd, we are deeply disappointed by your experience at AutoNation Buick GMC West Sahara. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (702) 605-5808. We hope to hear from you.
Car Repair
by Monica South on 11/09/2023Service was fast. Only thing would be to partner with more Enterprise locations fir rentals while car is getting serviced.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
vehicle maintenance
by Happy camper on 11/07/2023Professional service provided.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Dennis JC on 11/03/2023Very efficient and professional. Complete the service as promise.Hi Dennis, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Pricey oil change
by Buick Owner on 10/30/2023Took wife’s car in for an oil change, it’s been two years since I took it to the dealer for an oil change. Estimate they gave me was for $54.29. Actual price was $133.17, Ouch ! Labor - $45.00, 5 qts oil - $44.55, filter - $9.99, MOA… oil treatment - $22.99. Misc charges - $3.83, Tax - $ $6.81. Not sure what the quote covered ? Look at last oil change two years ago $61.94: Labor - $30.00, oil - $24.95, filter - $6.99Hi, thank you for letting us know about your recent visit to AutoNation Buick GMC West Sahara. Please reach out to us at (702) 605-5808 when you can so we can address this situation directly. Thank you and have a great day.
Jessica Gonzalez
by Jessica on 10/27/2023The work was completed in a timely manner. The advisor was very helpful.Hi Jessica, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bad Brakes
by 2018ChevyHC on 10/26/2023I purchased a 2018 high country from Auto Nation with “new brakes”. 2 months after the purchase they were still squealing and the service adviser recommended OEM pads. The dealer said they wouldn’t fix it since the brakes work… They claim… another store put the non OEM pads on so it’s out of their control now… Beware, they cut corners and don’t stand behind the quality of their work on small things like brake pads. I also had to call my service adviser for updates. He said he left a message but then didn’t ask for my number to verify he had it right… If you’re going to lie, at least make it believable.Hi, we regret your most recent visit with us was not up to the standards we strive for. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (702) 605-5808. We hope to hear from you.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for the warm recommendation of the team here at AutoNation Buick GMC West Sahara. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 03/28/2025