AutoNation Buick GMC West Sahara
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Dealership Service Review
service Rating
Bad Brakes
Written byon 10/26/2023
I purchased a 2018 high country from Auto Nation with “new brakes”. 2 months after the purchase they were still squealing and the service adviser recommended OEM pads. The dealer said they wouldn’t fix it since the brakes work… They claim another store put the non OEM pads on so it’s out of their control now… Beware, they cut corners and don’t stand behind the quality of their work on small things like brake pads. I also had to call my service adviser for updates. He said he left a message but then didn’t ask for my number to verify he had it right… If you’re going to lie, at least make it believable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Gabi Porter on 10/28/2023
Dealer Response
Hi, we regret your most recent visit with us was not up to the standards we strive for. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (702) 605-5808. We hope to hear from you.
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