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AutoNation Buick GMC West Sahara


6400 W Sahara Ave, Las Vegas, NV 89146 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (15) No (1)
Service Rating
Recommend:
Yes (31) No (7)
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Dealership Service Review

3 out of 5 starsservice Rating
GMC Sierra
Written by Cynd reigard on 11/11/2023

We feel it took to long to get our truck fixed. We told the techs when we brought it in that it had to do with the reprogramming of the throttle body and modular. After 2 different times of being told it was fixed just to drive it off the lot and turn right around and cripple it back to the mechanic was frustrating. We dont think they even test drove it. We asked them to please test drove it before calling us again. After a month they changed the throttle body and test drove it and we were finally able to drive it home. We also paid more for the work than we were quoted. We had a new battery in it when we took it in and after 3 weeks they told us our battery was dead and would not take a charge so we had to pay for another one. An expense that we feel was the dealership's fault. We got our truck late in the day on friday and sunday the check engine light is on though the truck is running good. We had to call them to find out how the truck was coming along and felt like our truck was just sitting there, it wasnt til we let them know that we were feeling neglected that it seems they got to working on the truck. We realize they are very busy but in the end the problem turned out to be the throttle body and had they listened to us in the beginning they wouldn't have had our truck for so long. We should not have had to pay for the battery had they got the job done sooner instead of letting the truck sit.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Nancy Gorge on 11/13/2023
Dealer Response
Hi Cynd, we are deeply disappointed by your experience at AutoNation Buick GMC West Sahara. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (702) 605-5808. We hope to hear from you.
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