Customer Reviews of BMW of Henderson
Review type:
Seamless
by Halfmarathon on 04/23/2025The whole process from beginning to end was seamless. I highly recommend this dealer because of ease of doing business.Great dealer!
by Jouni Aarnos on 04/10/2025Very pleasant car buying experience! Knowledgeable, helpful staff, no pressure.Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
BMW Henderson
by Valérie A. on 08/07/2024We are happy with our experience with this dealership. Our project manager was always just a text away to answer questions and the dealership honored the timeline they had quoted. Speedy contract signing, knowledgeable technical «… geniuses » and great customer service so far.Hello Valérie, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
Great Service
by swilliams780 on 07/19/2024Bought a new 2024 X3 at BMW of Henderson NV. Salespeople were low key and no pressure. Everyone is friendly and professional at this dealership.Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
X6 purchase on march 29th
by Luv_my_X6 on 04/03/2024I did not like the pressure from my sale associate when she notified me on Tuesday afternoon that car had arrived and she suggested I should try to be on a plane the next day to Las Vegas to take delivery’s of the car by Friday. I… understand the need to deliver before the end of the month and the end of a quart the end of that week. But I ended up having to cancel family plans I made for the Easter week so we could be there by Saturday evening to pick up the car. It would have been much easier to schedule a flight to Vegas if your vehicle tracking app told us more than the vehicle was in transit for 3 weeks. If I knew how close the vehicle was a few days prior to delivery, it would have been much easier to schedule a flight earlier that week and meet your quick turn around request. Base on not knowing the vehicle was even close until Tuesday afternoon. The following Tuesday would have been more convenient and easy to schedule flights around the Easter holiday week end. Other than that minor detail, this was still a 5 star experience. Everyone at the dealership was very helpful through the entire process.Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great purchase experience
by AnnieYang on 03/02/2024We were very happy working with Kyle and Casey. Easy communications and understanding our needs. Purchase process was hassle free.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Henderson! Drive safe, and we'll see you on the road.
Lots went wrong but they try to make it right
by Alohagirl on 02/29/2024Bought a used Kia but had to use a notary since my husband was working out of state so the time between agreeing to purchase and date of possession was 2 weeks. Lots of miscommunication between their sales office/ finance office.Hi, we regret to hear that you had a negative experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (702) 570-0278 when you have a chance. Thank you, and we look forward to hearing from you.
Best Auto Purchase Experience
by Michael and Mona on 02/28/2024Purchased a 2021 Lexus RX-350 from BMW of Henderson, while trading-in our 2016 RX-350. This was easily the best experience we have enjoyed buying and selling. We worked with James and Robert on the sell/buy side and Justin on the financial… part. They were extraordinarily efficient and respectful of our time. The car was in impeccable condition and ready when the paperwork was done. Highly recommend BMW of Henderson in your next search.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
VP Sales
by RoseVan on 02/13/2024Yoshwa Shields was my sales person. This is my fourth BMW with BMW Henderson. The GM was present and we felt like family. I love my new BMW and would recommend to all my friends and familyHi Rosevan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Fantastic experience with BMW EV purchase
by jroda1903 on 02/02/2024Great experience from the moment we pulled onto the lot. Everyone we met was very helpful, yet not pushy. Our representative was very knowledgeable and helped choose our dream car. Communication throughout the delivery process was clear… and accurate. At delivery our representative and her team took time to ensure we knew everything about our new i4 EDrive40. We left with our new vehicle happy and excited.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Dr Sam Scales
by Dr Scales on 01/31/2024This process was easy. Ray made the process fast and smooth. I have had negative experiences with car dealerships and was not looking forward to what I thought was ahead. However, I got a call from the GM, which surprised me. I got to meet… him, he was nice and courteous. Ray, the salesman came along and was very impressive and nice to me as well.Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Uhhhh
by Meiri on 12/06/2023I honestly despise going to dealerships but I’m so very thankful that I came to BMW of Henderson. Everyone there was very welcoming and friendly but I also got the pleasure to meet and be assisted by Kyle, Raymond, and James. They made my… experience so amazing! The whole process was smooth, quick, and they made my dreams of getting a BMW come true. No words can express how amazing these gentlemen were and how well taken care of I was.Hi Meiri, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
New Lease
by trnsl8or on 11/30/2023Leased a slightly used car which I am happy with. Sales person was accommodating and had good communication, but the finance person was not helpful and basically questioned me if the car was really for me and let me walk out twice. Had to… come back three times to finally close the deal and it only worked because a different finance person was on duty who was willing to work with me. So it depends on which finance person is working that day if you get a deal or not which I found odd. Should be guidelines and not up to their personal attitude on any given day. Good luck the right person works the financials the day you walk in! Otherwise good experience. And low pressure environment.Hi, we appreciate your feedback! Please reach out to us at (702) 570-0278 so we may identify ways to improve your experience.
Review on bmw
by Josie1947 on 11/29/2023Had a good experience salesman was very helpful and knowledgeableHi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
10+ Stars!!
by Talibah on 11/29/2023There aren't enough good things to say about Kyle & Feri! They were so helpful and I ended up purchasing the used car I'd always dreamed about. I couldn't be happier!Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
BMW of Henderson Was Great To Work With
by Will M240i on 11/29/2023Initially contacted BMW about a specific car I was interested in. The very next day Robert called me back with an allocation. Went in, ordered the vehicle and Robert kept me updated on the status. Received my car and everything went… perfect. Robert was great to work with, very relaxed, professional, and honest. Overall great experience. Can recommend BMW of Henderson.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
None
by mikestephan on 11/14/2023My associate Josh was welcoming, attentive, and very helpful in choosing a used car. Excellent sales rep.Hi Mikestephan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Staff
by Rougie23 on 11/05/2023The purchasing process was easy and efficient.Hello, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
BMW X3
by Cynthia on 10/21/2023I had a very pleasant experience with my salesperson Yoshua. He was very attentive throughout the process.Hello Cynthia, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience!
by jmchaney on 10/13/2023Wife and I went to BMW of Henderson to purchase a car for her and the experience was great! Team at all levels were extremely helpful/knowledgeable; and made the experience worthwhile!Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Lease buyout and purchase
by EBGSmed on 09/16/2023Quick and painless! Knew what to expect, no surprisesHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of BMW of Henderson and we hope to be of service again in the future.
by Stephanie Mavis on 04/25/2025