Customer Reviews of AutoNation Buick GMC Henderson
Review type:
Great experience!
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Happy truck
by Truck Love on 11/02/2023I just got a oil change but I was in and out in a hour 😊Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2024 Buick Encore GX
by VegasMix on 10/25/2023I traded my 2017 Encore in for this beautiful new 2024 Encore! I have been so happy with my Buick that i knew I wanted the same model! I went to several dealers but as soon as we met our salesperson, Maria, I knew I would buy from her! I… found the perfect car on the lot, gave it a test drive and fell in love! Everyone at the dealership made me feel welcome and they processed my sale quickly and efficiently. I am so happy that we stopped in last Saturday and I’m thrilled with my purchase!! Thanks Maria!and Christopher for everything!!!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
5 STAR SERVICE!
by Stacy Hawken on 10/22/2023AutoNation Buick GMC Henderson, and especially Juanita, handled our entire experience with incredible dedication, positivity, and complete efficiency. Our car was serviced as soon as possible, and she went above and beyond to communicate… with our warranty provider, ensure the parts were delivered in a timely manner, and help us to get our vehicle back in time for an important family event. She was amazing, and your company is fortunate to have her, as well as her competent and excellent team! Thank you for making sure our car repair was such an easy experience! We will be back to AutoNation Buick GMC Henderson for anything and everything we need!Hello Stacy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Traverse17 on 10/19/2023I have been completely happy with the service I receive at Auto Nation. They understand the concept of customer service. Professional experience.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Drove away with a full tank of fuel
by Joe on 10/17/2023I had a very pleasant experience with this dealership. I am from out of state and found a pickup I was interest in. We negotiate what I felt was a fair price. I flew into Las Vegas and was picked up at the airport by our salesman Paul who… drove us to the dealership. The vehicle was washed and very clean. We were given plenty of time to look it over and ask questions. Paperwork and finance went pretty smooth. Upsales were offered and considered, but when I declined them there wasn't a lot of push back which I appreciated. The biggest thing that I was the most impressed with was they gave me a vehicle with a full tank of fuel. That was a very impressive "thank you for doing business with us" gesture. Overall I would buy another vehicle with them again.Hello Joe, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
2017 Yukon Transmission Fluid
by Aaron C. on 10/15/2023Took vehicle to get transmission fluid exchange. Was able to make an early appointment and got it back on time as promised. Vehicle was cleaned for pick up too. Service advisor was friendly and welcoming and asked if I had any other… concerns.Hi Aaron, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autonation Buick GMC Henderson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Brakes
by JordanL on 10/06/2023I was told my brake pads needed replacement as well as my front rotors at an oil change visit. I made the visit four months later. They called and told me I needed all my rotors replaced. I was surprised I needed two rotors replaced but to… replace all four seemed very abnormal so I asked if it was really necessary. They said ok maybe just the front. I didn’t get to see the rotors so I’m already suspicious and thinking they are trying to sell me on stuff I don’t need. Then they called back and said I needed a front motor mount replaced. It was $1000. I said I haven’t noticed vibration or clunking so I was gonna pass. Basically I went in thinking I might spend $1000 for brake pads but ended up getting the front rotors done and pads for $1600. But if I would have done all they wanted me to do I would have spent $4000. I just feel like they were trying to upscale me on everything. I lost my trust in them. I’ve been going there for 2.5 years and haven’t felt like that but the people there are all different and I can’t go there anymore. They lost my trust.Hi, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (702) 570-0288 when you can so we can address this situation directly. Thank you and have a great day.
Poor service visit
by Terrain 23 on 10/04/2023For being a first visit for a oil change and 90 day chec up it took 2 1/2 hours and when completed I was never told anything about the service. I was asked to sign in 2 places and my car was outside. You would think that you would get some… feedback from a service advisor about the vehicle or asked if there was any questions. Very POOR handling of a first time visit. Will consider highly going to a different location for services.Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (702) 570-0288 to speak to our manager directly.
20,000 mile Service Plus
by VegasMike on 09/25/2023Service was quick and easy. Ron was friendly and responsive to my truck’s issues.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent buying experience
by Magnolia on 09/25/2023Auto Nation did not disappoint. We were in and out of there in a couple hours. Our sales person was so helpful. He made sure we understood all the new features in the car and followed up with us on the next day. We were please through the… entire process.Hi Magnolia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great thanks Rodrigo
by Dominique on 09/18/2023Rodrigo is great! He stayed consistent in following up with my husband and I on car parts and insured it was all covered.Hi Dominique, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Urgent service
by Andrea G on 09/12/2023Batt died, purchased lifetime battery replacement, service completed sooner than expected without an appointment. Great team, will always return for serviceHi Andrea, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome experience
by Madezmom on 09/05/2023From the time we stepped on the lot to the time we drove off in our new Envision, I cannot say enough about what an awesome experience we had!! Bob made it all the better, his customer service is unbelievable!!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation was so easy to work with
by From Oregon on 09/01/2023We flew from Oregon to get our new 2023 GMC Canyon and the process was seamless. Our salesman picked us up at the airport and we were on our way with our new pickup in about 2 hours.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Appreciate the service
by MiddleChild on 08/29/2023Took my car in for recall. Was helped by two people in the service department. They both had outstanding customer service. Ron S. is the one I dealt with most. Great personality. Waited in their lounge while the service was done. It was… clean and comfortable. Car was done rather quickly. I will definitely return to this dealership for all of my GMC services.Hi, we're happy you found our staff to be so supportive during your experience here at Autonation Buick GMC Henderson. Thank you so much for being one of our valued guests and we look forward to your next visit!
Worst customer service ever!
by Don Shearer on 08/17/2023Bought my car through Autonation. Bought the extended warranty. Took my car to Autonation GMC on Friday, 8/4. I was told they would work on the car either Tuesday or Wednesday the following week. Wednesday I called and talked to Ron the… Service Advisor and he said they should start on the car tomorrow (Thursday) or Friday. I call Thursday to get an update, had to leave a message because they dont believe in answering the damn phones...no call back. Called Friday, left another message, no call back. Monday, call again in the morning, leave another message still no call back. So I drive out to the shop, talk to the Service Manager who promises me they will get to it the next day. The next day Ron magically calls and says they cant do anything I need to take it to Jeep. WILL NEVER GO BACK TO GMC AUTONATION.Hi, we appreciate you taking the time to respond. The staff at Autonation Buick GMC Henderson take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (702) 570-0288 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
AutoNation Service
by Vermonter on 08/01/2023The Assistant Service Manager was friendly, courteous, and professional..Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Exceptional Buying Experience for our New Used Vehicle!
by SolesAC on 07/17/2023Exceptional friendliness and easy/comfortable interaction in buying our new used vehicle. The staff were very friendly and great to work with. I never felt pressured, hassled or the games played by many dealerships during the purchase… process. I highly recommend the experience delivered by Tanner, Nic and the rest of the staff.Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
My Experience getting Service
by Satisfied1 on 07/14/2023No issues or problems. Handled professionally. No complaintsHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Repair
by Edmonds on 07/14/2023Ronald Sharp was a great service advisor to work with. He kept me informed & got things doneHi Edmonds, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Recalls on my vehicle
by AmberJ78 on 07/06/2023Service was great! Drop off & pick up so easy & fast. I needed a ride home, the gentleman was so amazing. He made me feel very comfortable. The gentleman that helped with my services was the best!!!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 09/25/2024