Lithia Chevrolet GMC of Helena
Customer Reviews of Lithia Chevrolet GMC of Helena
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41 reviews
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Lithia's used car warranty is WORTHLESS
by Mike on 06/15/2023Lithia's used car 60 day/3000 mile warranty is worthless. They refused to honor my 100% parts and labor warranty and charged me for the repair to my truck, which didn't fix the issue. Don't ever trust a Lithia dealership to honor their… warranty. Go buy a car from someone else.I called and left a message for you last week but still haven't heard back from you. Today I tried to use my lifetime oil change and couldn't due to some paperwork SNAFU. So not only does Helena Lithia Chevrolet not honor their warranty, they can't or won't honor their lifetime oil change, and of course their customer service is lousy. I wish I could downgrade my rating to ZERO stars.
I like how Lithia pretended to reach out to me to "make this up to me" when in actuality they had zero intention of doing anything. [non-permissible content removed]
Horrible service
by Dissatisfied customer on 09/30/2021Salesman was amazing. Deejay (DJ) the guy behind the scenes was [non-permissible content removed] and upped the listed price of the truck by $5000. Because I am woman coming in alone, he tries to screw me over…. Was extremely rude when he… come out to so call talk but pretty much state then at it’s gonna be… will never ever give them my service again nor will I ever recommend this company due to this one employee… highly dissatisfied….All good with Lithia GMC of Helena
by TDuffy on 03/15/2021The day after making my purchase with Lithia Chevy/GMC of Helena, feels great. From start to finish this company listened to my needs and helped me find the vehicle I needed and wanted. I had a trade in that I was willing to drive to CO to… complete my car buying needs. This team saved me a ton of time and money helping me out here in Helena. My process took two days, with Reagan, Deejay and Adam. I got to meet two sales men because the show room got busy with customers. There isn’t anything to dislike. Maybe the lot is short on vehicle selection. I checked online and there are vehicles en route and we are at the end of a pandemic. I have no complaints. When I’m ready to purchase again,I’ll visit this location first.Major Fail
by John and Sheila on 02/20/2021We just spent about 3 hours in your store trying to make a deal on a replacement vehicle. After being given the runaround regarding our budget by Mike, the floor manager stepped in and actually showed us what we were looking for and we… liked it. He presented us with a reasonable offer but the extended warranty was way out of line. After constant delays in trying to make a deal we demanded to speak to the "finance guy" to explain the $4200 extended warranty and he couldn't tell us what it covered or for how long. He walked away and said he couldn't answer our questions so we left. He then chased us down the walkway and told us were unreasonable and to never step foot on Lithia property again. Well no problem with that! We will be sure to let all our friends know they are also not welcome on Lithia property, considering they also don't like being lied to. We both work in customer service and would never think to chase someone down in a parking lot and tell them they are not welcome. You need a serious adjustment to your customer service culture.Easiest purchasing experience ever!
by Josh Shulz on 07/20/2020I recently was looking online and found a vehicle that I was very interested in at Lithia Chevrolet of Helena. I put in an online request and they quickly got back to me and got me all the information! I ended up purchasing my Jeep Wrangler… from them and i LOVE it! 10/10 would recommendThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Thank you, Chad Nethery General Manager
Broken Promises and Refusal to Make Contact
by dwmoore on 04/09/2020Lithia Chevrolet will not honor their promises and further, will not even bother to respond when asked about it. In February I bought a fairly expensive new vehicle from Lithia Chevrolet in Helena, Montana. As a part of the deal, they… promised to obtain out of stock roof rack crossbars and install them. They failed to do so. I spent hours back at the dealership on March 9 and asked to see the General Manager but was not allowed to see him. They finally were able to find the part in the parts department. Then they balked at doing the installation. The sales manager told me he had $200.00 in the budget for installation of the crossbars and would cut me a check. I asked that the check be mailed. It never was. I wrote an email with an attached letter to the General Manager, Mr. Chad Netherly, that afternoon expressing my displeasure and asked that he please acknowledge receipt. Mr. Netherly neither acknowledged nor responded. I reprinted the letter and sent it to Mr. Netherly 10 days later. Again, Mr. Netherly neither acknowledged or responded in any way. Thirteen days later, I wrote a letter to the Chevrolet Customer Assistance Center and included my original letter to Mr. Netherly. In about a week, I received a phone call from Chevrolet to discuss the situation. They said they would contact the dealer and try to resolve the matter. Turns out, Mr. Netherly disagrees that he should make good on either of the promises made and further, has no explanation as to why he refuses to make any contact to make his position known or make any attempt to resolve the complaint. For these reasons, I will never again purchase a vehicle from Lithia Chevrolet in Helena and it will need to be an emergency situation for me to have any business with their parts or service departments. I sincerely hope no one else has this problem in the future. Lesson learned: do NOT accept any promise from these people without them putting it in writing, although I don’t have a lot of confidence that even that would make much of a difference.Service visit
by Tchatriand on 01/05/2018THe service department can make or break a dealership. I'm very satisfied with the service I have always received from Chris Fox. He'sd a great service advisor!Purchased a 2018 Chevy Silverado
by Brazen1 on 12/15/2017updated 12/21/2017Our 2006 Dodge Megacab was getting pretty high up in miles so we were considering purchasing a new truck. Roughly 3 weeks ago, my husband was stopping by auto lots to see what was out there and he ended up at Lithia Chevy. Kooper… McAlmond came to him and offered his help. Over the next three weeks, Kooper availed himself by text message and by phone call on his personal time to answer questions because we were still on the fence. When we made the decision to make the purchase, he was professional, knowledgeable, and extremely helpful. This was a stark contrast to our 2006 with the Dodge purchase at the Helena auto mall. It was such a negative experience in 2006, we swore we would never grace another Lithia property again. Kooper completely redeemed the Lithia chain, and we will happily refer him to anyone who is interested in a new vehicle.Fluids and Recall Maint.
by Scotty57 on 12/20/2017Very friendly and professional visit. Am very satisfied. Thankyou.Service
by Oconjenl on 10/02/2017Call in the am with a dead battery, go me right and and the work complete within a few hoursGood Service
by graveley on 09/25/2017I got what I came for and under the time they thought it would take.Greatest service person
by Donna4567 on 08/13/2017updated 09/07/2017I really like the person at the service desk. He is always their with a smile and their to help. He should have a 10 star rating . I was happy they gave me a car wash coupon. My car really needed the wash. UGreat service
by LukeB82 on 08/14/2017Landon Ross has been a great, honest guy to work with and we look forward to upgrading with him in the future.first oil change 2016 silverado 25oo
by Godsrock on 08/04/2017I was a little agitated because the 30 to 40 minute oil change took 1 hour and 45 minutes, but when it was done it was washed and vacuumed and wiped out on the interior. I was very impressed with the service. they went above and beyond. I… work in the retail business and know what good customer service is and Chance and his team pleased me very much. Great Job Guys!Oil change.
by Ihatecomputers on 07/15/2017updated 07/25/2017Service rep was friendly and service was speedy.Service Work
by bdberg1 on 07/18/2017updated 07/25/2017Paul was the Service Writer. I feel that he took very good care of me.Oil change
by Elconqistador on 07/06/2017updated 07/17/2017Prompt service with offer to give me a ride back to my workplace.Oil Change
by cagdennis on 07/04/2017updated 07/17/2017Fast Service, delivered earlier than promised. Thank youEquinox
by SammerMT on 06/29/2017Great experience at dealership! Gordon provided fabulous customer service and was patient as I tested vehicle after vehicle. He wanted to be sure the car I left with was the exact one I wanted. I highly recommend Gordon at Lithia Chevrolet… of Helena.Oil change
by davadava92 on 04/22/2017What I needed done was completed in a timely manner and fashion2015 Chevy
by Grinch2017 on 03/20/2017Paul and his crew always take care of me. They know I am very busy and that I need my truck. I always get my truck back in a timely fashion and it is ready for me drive it like I stole it!!!
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About our dealership
Chevy dealers near Great Falls, MT all want to find a way to earn your business. Some of them will do it with gimmicks and sales tactics that aren't as enticing once you look at them closely. At Lithia Chevrolet GMC of Helena, located at 1501 Cedar Street in Helena, MT, we believe that treating our customers as a top priority is the way to go. If you want to experience what it is like to get red carpet treatment when you walk through the doors of a car dealership, you should come to us for your auto sales, service, or parts needs.
Amenities
- Instant Financing
Mike, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (406) 442-9001 so we can work towards a resolution.
by Nia Sterling on 06/18/2023