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Lithia Chevrolet GMC of Helena


1501 Cedar St, Helena, MT 59601 (map)
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating

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Dealership Sales Review

1 out of 5 starssales Rating
Unreliable/Unsafe Truck
Written by gman7586 on 12/14/2014

After having a bad experience at a previous Lithia dealership, my friend recommended me to this Dealership in Helena. Got in touch with a salesman named Travis, whom, throughout the sale and follow up has been an absolute help keeping in touch. When I arrived at the dealership at 8pm to close the deal, I trusted Chevrolet of Helena when asked what is wrong with the vehicle. I was straight forward with my trade in and expected equal from them. Upon getting the truck home and getting a check up at my service shop, Tire Rama in Great falls, I was told the upper and lower ball joints were going to need replacing as they were shot. So, I informed my salesman of the issue and coordinated to drop the truck off back at their dealership. The loaner vehicle given to me today (Nov 19th) was almost out of gas, so, there goes money out of pocket to fill it up (figured a higher level of service from this dealer since I just bought a vehicle through them a little over a week ago, but whatever). Got a call later today and was told not only are the control arms shot, the transmission lines are leaking as well. My tires are bald on the inside to the point I don't know how that even passed their safety tire inspection before I purchased the truck (noticed the tires were bad the morning after I purchased it since I couldn't see in the dark)...which was not informed to me before time of sale. Also, the dealership mentioned they were only going to replace the upper ball joints since they said the lowers were within margin (my shop says otherwise). It pisses me off because for 21,000 (24,000 with all the back end products), the dealership sold me a truck that has more issues than good, should have been checked/repaired by service before being rolled out, and paying that much for a vehicle....I expect better quality. This is the second Lithia company I've been screwed over on and if this keeps up, I do not mind passing my experiences on to others. I have a little girl who is 10 months old and if anything would have happened or I didn't get their warranty (which has been nothing but a pain [non-permissible content removed]), I would be putting her and myself in jeopardy if something would have malfunctioned especially winter time of Montana!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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