Lithia Chrysler Dodge Jeep Ram of Great Falls
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Customer Reviews of Lithia Chrysler Dodge Jeep Ram of Great Falls
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Certified per owner scam
by BS on 12/28/2023Bought a certified preowned vehicle and not sure how the major issues did not get caught! 3 months later get truck back and still not right and no warranty to take back in!
The following reviews are more than two years old. They are not included in the overall rating.
24 service reviews
repair work
by mbaaab on 02/12/2019My car was fixed the first time. The service department is professional, courteous and friendly. They knew I was in need of getting my car back and so they worked me into their schedule. Thank You2017 Ram recall service
by Kevin on 01/11/2019Recall on the 2017 Ram water pump and tailgateKey
by D on 12/02/2018The salesman was up front with costs and very helpful.Great sales person
by brantslzyh on 10/30/2018Ryan was a great salesman to work with we told him what type of truck we were looking for and didn't here from him for couple weeks no annoying phone call trying to sell every truck that came on the lot when he thought he had the right one… he gave us a call. Only issue I had was final papers they are pushy with their service agreement and lifetime oil changes and talked me into something I didn't want went back in a week later and they canceled contracts with no argument I do have to wait two weeks for check. Questions below do not all pertain to a car purchase so I answered no to service work questions.Oil change, rotation, detail work
by LaToya on 09/27/2018Devin did a great job with my truck. Great customer service overall.Great Service Department
by SLarson on 08/30/2018They delivered on all of their promises!!car service
by Stauna on 07/18/2018My service was done in a timely matter and the staff was excellentJeep Wrangler oil change
by Rich on 07/17/2018Service was done within a timely manner and everything was completed. Price for oil change and tire rotation was more than I expected. OverchargingOutstanding service!
by LuMontana on 06/06/2018Greeted with warm smiles every time I go to Lithia. They always provide excellent customer service! Thank you!Great Oil Change
by Angibabi on 05/08/2018Thanks for the great service. I was in and out in no time. Explained and showed me my why my air filter needed to be changed. Great job as always.Great staff
by happycust2017 on 12/31/2017The staff has been a real improvement. I used to hate going here but they have really turned it around. They really take care of there customers. If you havent been lately you shouldExcellent Customer Service
by Sue_Darin on 12/20/2017I arrived at the appointment time and my car was taken right back. I was kept informed throughout the process. The mechanic who serviced my vehicle explained everything to me thoroughly and I felt he knew best.Great Place to get a vehicle
by BR95213 on 09/21/2017updated 10/02/2017The vehicle purchase was great. Shawn Arnold and Jesse did a great job getting the vehicle I wanted at a great price. The whole process went seamless!!! Thanks Again all!TERRIBLE SERVICE
by localbusiness1 on 09/11/2017If I could give this business zero stars I would. My family owns a local business which has spent a considerable amount of money at Lithia Dodge Great Falls. This ranges from: purchasing 4 vehicles from Lithia Dodge thus far, purchasing the… bumper to bumper extended warranties that Lithia offers, having many vehicles detailed, purchasing the life-time oil changes, as well as paying for repairs on some of our fleet vehicles. Two of the Dodge trucks we own had differentials go out in them (both trucks had lifetime bumper to bumper warranties purchased from Lithia). We took them to Lithia in February. The shop manager, Bill, informed us that they were looking for a vendor to start manufacturing the differentials and there was no time frame as to when that would be. Later in February, Bill told us that they were approved to be replaced, and just waiting on parts. As my business relies on my vehicles I needed to check on them regularly. In mid-March we were told there was still no time frame. At the end of March Bill told me that he had gotten approval from the warranty company to purchase the parts from an outside vendor, he just had to find them (I later found out this was also a lie as, when I called the warranty, that request had never been submitted by Bill and therefore was never approved). By mid-April Bill said he had checked with Randys Ring & Pinion & all other Montana based auto parts suppliers and couldnt find them anywhere, so the differentials would be on hold until they were located. In June Bill said Chrysler had gotten a new distributor and would ship them as soon as they were manufactured. By the end of June Bill told us they were manufactured and waiting on permission to be shipped to Lithia Dodge of Great Falls. We received the same feedback all through July & August. I also want to add that Bill told me specifically that he did not have to do business with me or honor my warranty purchased here. He told me that he could make me go to another Dodge dealer, knowing there is not another one in Great Falls. He informed me that the only reason he was doing business with me at all was because I had spent a considerable amount of money there. He told me that him and his shop guys didnt like my attitude and that if I ever wanted to have my vehicles serviced or fixed that I needed to bring them candies, donuts, treats, and basically suck up to them and beg them to do it. I did buy them donuts twice and bring them some candies and treats. I was desperate for my work vehicles. In the beginning of September I called Randys Ring & Pinion and was informed that they have the differentials in stock for purchase and they had been available the whole time. In addition to all of this in February an employee of mine went to Lithia and requested a loaner vehicle. Lithia never called me and asked if I wanted this vehicle or would accept responsibility for it. I never signed any documents or contracts for this vehicle. They asked my employee to sign a blank form with only the year, make and model of the vehicle on it, so they knew who had it and where it was; the employee signed it. The jeep was returned in the end of July/ beginning of August. Last week I sent two of my managers to pick up my trucks so I could have my own mechanics fix them as I need them to run my business and am losing too much money trying to get Lithia to fix them. My managers were told that before my trucks could be released to them, Bill needed to know what we were doing about the repair costs to the loaner vehicle. The loaner vehicle was not wrecked or damaged; the repairs included: a new paint job, detailing, a new windshield, etc.. My manager informed Bill that I am not legally liable for this loaner vehicle as I never consented to it being released to me or signed any contacts r legally binding documents for it. Bill insisted that I did. My manager brought me a copy of such contract, which was filled out by multiple people in different color pens at different times. They had taken the blank one they had the employee signed for and added my name and address, with someone elses phone number and another persons signature. Nothing was accurate on it and I had nothing to do with this contact. I had never even seen a copy of it.Excellent service
by Surferlngbrd on 05/15/2017Shawn service adviser helpful and overall excellent, got there early for appointment was taken right in and right out. I Like that when I called for appointment service answers and sets appointment.Radiator hose leak
by IamnotOK on 05/11/2016I purchased a Dodge minivan from Lithia 2 1/2 years ago along with the free lifetime oil change option and 3 year 36,000 mile extended warranty contract. This past week I noticed steam coming up from the hood so upon closer inspection see… there was a crack in the radiator hose coupler so scheduled an appointment to get this taken care of this past Monday. I was informed that the Chrysler extended warranty would NOT cover this repair so I had to come up with $350 out-of-pocket. I will advise anyone thinking about buying an extended warranty to forget it and use this money to cover any necessary repairs. Yes, I am disappointed but the problem is with Chrysler corporation, not so much Lithia although they are the ones who sold me on this seemingly worthless contract.Happy Customer!
by Icedout45 on 07/24/2015Went in for the contract oil change and it was done quickly and effiecently. Im happy as always this is the 4th oil change they have done for me.service work
by trv388 on 06/12/2015updated 06/23/2015they do an excellent job
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