Lithia Chrysler Dodge Jeep Ram of Great Falls
Dealership Service Review
I purchased a Dodge minivan from Lithia 2 1/2 years ago along with the free lifetime oil change option and 3 year 36,000 mile extended warranty contract. This past week I noticed steam coming up from the hood so upon closer inspection see there was a crack in the radiator hose coupler so scheduled an appointment to get this taken care of this past Monday. I was informed that the Chrysler extended warranty would NOT cover this repair so I had to come up with $350 out-of-pocket. I will advise anyone thinking about buying an extended warranty to forget it and use this money to cover any necessary repairs. Yes, I am disappointed but the problem is with Chrysler corporation, not so much Lithia although they are the ones who sold me on this seemingly worthless contract.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No