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Lithia Chrysler Dodge Jeep Ram of Great Falls


4025 10th Ave S, Great Falls, MT 59405 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
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Yes (0) No (2)
Service Rating
Recommend:
Yes (0) No (1)
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Dealership Service Review

2 out of 5 starsservice Rating
Radiator hose leak
Written by IamnotOK on 05/11/2016

I purchased a Dodge minivan from Lithia 2 1/2 years ago along with the free lifetime oil change option and 3 year 36,000 mile extended warranty contract. This past week I noticed steam coming up from the hood so upon closer inspection see there was a crack in the radiator hose coupler so scheduled an appointment to get this taken care of this past Monday. I was informed that the Chrysler extended warranty would NOT cover this repair so I had to come up with $350 out-of-pocket. I will advise anyone thinking about buying an extended warranty to forget it and use this money to cover any necessary repairs. Yes, I am disappointed but the problem is with Chrysler corporation, not so much Lithia although they are the ones who sold me on this seemingly worthless contract.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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