Lou Fusz Chrysler Jeep Dodge Ram
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Customer Reviews of Lou Fusz Chrysler Jeep Dodge Ram
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6 service reviews
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Service has really gone down hill!
by JCox on 01/10/2024I've leased multiple vehicles from this dealership over the last 10 years and this will be my last. I used to recommend them but I haven't done that in the last 3 years years or so because of all my negative experiences. Keep in mind, Ive… only written a couple bad reviews in my life but this is my third negative experience in row. I've now taken my vehicle in twice for a diagnostic and it's not been fixed. The first time it just didn't get done. They forgot. Wasted 4 hours. This time they were supposed to do my oil change and also take care of the diagnostic error they forgot the first time. I let them know before scheduling that it would need to be between 9-3pm so I can pick up my kid from school. “Oh no problem sir” they say. Took my car in at 10am and dropped it off. They say they’ll contact me when it’s done. About 1pm I call, text and leave messages. No response, finally at 2pm I get in touch with someone live. They say my service rep is at lunch and they’ll have him call me back. I have to pick up by 3pm to get kid so I leave to get my truck. Get there at 2:30 to find out they haven’t done either yet. At this point I’m so frustrated I just leave. It's a mess every time go there. I realize everyone is short staffed but their scheduling and communication are absolutely awful!! They may be nice people but nice doesn't cut it. I run my own business and could never get away with this subpar service. You can't expect people to give up a whole day for something so simple. Not to mention you can't get a loaner vehicle anymore when it needs serviced. This is my last vehicle with Lou Fusz Dodge in O'Fallon. These trucks are way too expensive to deal with this nonsense!Don't Come here if you want service
by Chris on 06/02/2022Lou Fusz Chrysler Jeep Dodge Ram Jun 2, 2022 chris If your looking for service after the sale this is not the place for you. After scheduling an appointment for a safety issue almost 2 weeks in advance, taking time off work and arranging… rides to and from the dealership I dropped my Gladiator off 30 minutes early at 12:30pm on 6/2/22. When I heard nothing back after 5pm I called only to get a voice mail. They returned my call to say they didn't get to my vehicle and could they keep it overnight. Of course that won't work for me so they said come get it and to make me feel better I was told 5 other people didn't get their vehicle serviced that had appointments that day. So now I still have brake issues and a third brake light out and when I went to pick it up they couldn't find me key, had no idea what happened or why I was even there. I've purchased 3 jeeps from this place and needless to say this will be my last.Another great experience at Lou Fusz
by JoeC70 on 02/26/2021I stopped by Lou Fusz while I was out running around to get my oil change. They were able to get me in right away and took great care of me. It was another great experience. I would highly recommend going to Lou Fusz for service or for a… new or used car!Flashed engine and put transmission fluid in engine
by mlw on 02/05/2021+++++++++++++++++++ BEWARE ++++++++++++++++++++++ ALL TRANSMISSION FLUID IN THE engine - SMOKES AND JERKS We went to Lou fuse for a transmission flush. The tech hooked up to the oil cooler line and sucked out the oil and placed… transmission fluid in the engine!!!! Oh this gets better yet. When we picked the vehicle up and it drove horrible. As we were going down the highway huge amounts of smoke... bucks and jerks .... NO power and barley made it back into a parking spot using reverse. Curt Sheets said we flushed it and we now have oil in the engine and its all fine. The manager Brad said worst case we will need an O2 sensor. Mark the GM who was rude about this (by the way not one apology from anyone) when I asked to have it taken to a Chevy dealer he said he would take it to Lou Fuse Chevy, really it that right Mark, so they can save their company from this...no thank you. I work for a dealer, my son works for a dealer, as does my Husband. 9 techs at 5 dealers said this engine is NOT going to be alright. 2 Service managers said the same and when I called Lou Fusz Chevy the day before they said "DO NOT DRIVE IT AND TOW IT" Their own sister dealer said this. I called the other Chevy dealers in town with the same response. Some how Lou Fusz Jeep thinks that driving the car with only transmission fluid in the engine is "just fine" I called Randy Fusz but he is out of the country right now. Please know that the technicians at Lou Fusz cant tell the difference between an engine line and transmission line and that when your vehicle is smoking and lacks power just putting oil back in is perfectly fine. Mark, Brad, and Curt I offer to have your vehicles brought to my dealer so I can drive it strictly with trans fluid and then put oil back in it. Only for me to tell you that everything will be just fine. Let me know when you want to make this appointment I will work you in immediately. Let this be a warning to everyone ...... They cant even tell the difference from trans to oil. To top this experience off we still paid for the botched up transmission flush. Not one apology and no refund. Serious ... we paid to have a vehicle completely BOTHCHED. This is the worst kind of dealership I have ever, in my 27 years of my dealership career .. ever seen or dealt with. ===================== BEWARE=====================Excellent Service Advisor
by jukie on 12/29/2011updated 06/06/2025I recently switched to Lou Fusz Dodge for my service needs from another dealership. The difference is amazing! Every time I go in there I am confident that I will receive the same quality and level of service that I have come to expect. Mr.… Greg Marquart is an excellent service advisor, very friendly and knowledgable! He is truly a professional and explains everything to me so that I understand what is going on with my van. It appears that he goes above and beyond what is expected of the employees. I also appreciate how I can get in and out of there quickly at times that work for my schedule!Price Gouging At Its Finest
by gizmo312 on 11/12/2011updated 06/06/2025We took our car here recently for a minor repair and an oil change. The price quoted was supposedly to include taxes. When we went to the cashier to pay, the price was at least $20 more than the final price quoted to us over the phone. When… we checked into it, they had charged at least $20 extra in "Miscellaneous Shop Supplies". I guess those shop supplies did not include a rag to clean up the grease that was left by the mechanic all over the inside of our car. This shop is notorious for taking advantage of customers with legitimate service needs. It is almost like they view any customer in need about the same way a poker player would view a Royal Flush.....time to CASH IN BIG TIME. No matter what your service need is, they will always find a way to have at least 2 or 3 other items which they claim must be done immediately. Apparently, the service advisors will be reprimaned if they can't get at least $400 out of every customer, no matter what their original issue was. Stay away from this dealership no matter what. Their convenient location is about the only thing keeping them in business right now.
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