Lou Fusz Chrysler Jeep Dodge Ram

I've leased multiple vehicles from this dealership over the last 10 years and this will be my last. I used to recommend them but I haven't done that in the last 3 years years or so because of all my negative experiences. Keep in mind, Ive only written a couple bad reviews in my life but this is my third negative experience in row. I've now taken my vehicle in twice for a diagnostic and it's not been fixed. The first time it just didn't get done. They forgot. Wasted 4 hours. This time they were supposed to do my oil change and also take care of the diagnostic error they forgot the first time. I let them know before scheduling that it would need to be between 9-3pm so I can pick up my kid from school. “Oh no problem sir” they say. Took my car in at 10am and dropped it off. They say they’ll contact me when it’s done. About 1pm I call, text and leave messages. No response, finally at 2pm I get in touch with someone live. They say my service rep is at lunch and they’ll have him call me back. I have to pick up by 3pm to get kid so I leave to get my truck. Get there at 2:30 to find out they haven’t done either yet. At this point I’m so frustrated I just leave. It's a mess every time go there. I realize everyone is short staffed but their scheduling and communication are absolutely awful!! They may be nice people but nice doesn't cut it. I run my own business and could never get away with this subpar service. You can't expect people to give up a whole day for something so simple. Not to mention you can't get a loaner vehicle anymore when it needs serviced. This is my last vehicle with Lou Fusz Dodge in O'Fallon. These trucks are way too expensive to deal with this nonsense!