Customer Reviews of Sapaugh GM Country
Review type:
Great service at Sapaugh!
by LTastad on 01/27/2024
Our experience buying our 2024 GMC Terrain was excellent! We come back to Sapaugh time and again because of the honesty and integrity of Rich Konold and Kirk Linderer. Sapaugh is not the closest dealership for us, but it’s always worth the… drive to know we can trust Rich and Kirk to take good care of us. They’re fantastic!
90 reviews
Sort by:
Def system problems like all silverado
by Pippin55 on 03/19/2015updated 04/02/2015I brought my truck in because the Tcm module went out. The day after I picked it up def system screwed up like all 2011 silverado and I need a new def tank. I have 88000 miles on this vehicle and this was s the fourth time something has… broke. As far as your service you guys have been great. As a chevy dealership you should voice the complaints of your customers to gm. It is ridiculous the problems I have had with this chevy.Great experience
by Summerluvn78 on 03/04/2015updated 03/16/2015I appreciate the sales process being short and sweet and not dragging on. Rick made car buying a great experience!Thank you for the wonderful review. We will continue to offer excellent customer service to each and every customer we come in contact with. If you have any further needs, do not hesitate to come back in for a visit. Also, we have a lot of great content and special deals online so be sure to check our Facebook and Twitter pages. Regards, Joe Clemens-General Manager, jclem62@aol.com, 636-931-0055
Amazing Service
by mastiffman11 on 03/11/2015A Completely Satisfied customer! The team at Sapaugh are absolutely the BEST and most AMAZING crew ever! The service department has a new director. Mr. David Walker. Dave understands what a true customer experience is all about. Dave makes… sure that things always run smoothly and always is putting the customer ahead of his own agenda. Another tip of the cap goes to Mr. Daniel Francis. Dan is a true World Class technician who understands todays automobile. Dan is a true professional in every sense. General Motors and the Saint Louis area are trully blessed to have Sapaugh and their fine team of true professionals.Thank you
by KLivingstone on 02/15/2015updated 03/05/2015From the sales professional Chris Birks, to the mechanic Brad Ries who worked on my car - they were AWESOME! The management team is exceptional. Highly appreciate and recommend Sapaugh!fixing our truck
by loriandsteve on 03/04/2015very good experience!!!!! they treated us like royalty!! we will defintly be back and recommend you to our family and friends. thank you very much steve & lori randolphRoutine Maintenance Visit
by t8er on 02/08/2015updated 03/02/2015This was a routine maintenance visit. The reps were very polite and the waiting area is one of the best around.Warranty
by BrianS75 on 02/25/2015I brought my car in for a warranty repair. I hadn't bought my car or serviced it at Sapaugh but Zach took care of me and went out of his way to make sure I was taken care of!Everyone Really Does Leave Happy!
by mastiffman11 on 02/25/2015Great experience as always! The service received is trully that...SERVICE! I appreciate the the way that Iam always treated like family. I notice that Sapaugh always treats its customers like a Maharaja! First Class! A special tip of the… cap goes out to Joe Clemens. Joe runs a First Class Dealership and always treats the customer like he would like to be treated. The employees enjoy what they do and it is easy to understand why the motto is "Everyone Leaves Happy"Service at Sapaugh
by Chris_Rauch on 02/06/2015updated 02/23/2015Very happy with the service dept. at Sapaugh. Art Speth is a true professional and will continue to be my preferred advisor for future service of my Silverado,Early Bird Oil Change
by aimeejohn07 on 02/05/2015updated 02/23/2015very friendly and polite, service was quick and thorough. Sapaugh will be my go to for any future oil changes and small repairs. I love the rewards program. See you in 3000 milesBill Moseley
by ispmose on 02/07/2015updated 02/17/2015Joe and Chip provided professional and friendly service. They were able to locate me the perfect vehicle based upon the criteria I had laid out. They made this purchase simple and pain free and I thank them for all their assistance.Awesome Service!
by mastiffman11 on 02/14/2015My entire experience with the service department at Sapaugh was most certainly a most pleasant one! As always, Sapaugh's staff is the BEST anywhere. I would never trust my car to anyone else. Mr. Dan Francis demonstates why he has achieved… the most highly coveted World Class status! Mr. Francis always gives every vehicle the highest quality of care. Mr. Francis is a true professional. I also had the great opportunity in working with Zach Vernon when I arrived. He greated me with enthusiasm and courtesy. Zach kept me informed every step of the way. Thank you Mr. Sapaugh for having such a great team!body shop
by SusanK74 on 01/27/2015updated 02/09/2015My car was hit and was in the body shop. Every single person was amazing and helpful. I feel as if Shane really went out of his way to make this a pleasant experience. Brittany was also quite helpful when Shane was unavailable. I did… not originally purchase my Traverse from Sapaugh (another dealership is closer to my house in Arnold). However, based on this experience, I will ONLY be dealing with Sapaugh for all my auto needs. My son just recently purchased his first car and we did that at Sapaugh and are very glad we have switched. I have so much more wonderful things to say, [contact info removed].5 star services
by MARKRP on 01/31/2015updated 02/09/2015they always accommodate my needs and go out of their way to make sure I am satisfied. Anyone is crazy if they don't go to sapaugh for their vehicle needs.Fabtabulous!!
by elizabeth1079 on 02/04/2015This was my first time every buying a brand new car. Sara and Beth made it the best experience ever. I was not there all day long like most people. They were very helpful and pleasant. They were very encouraging in letting me know what i… need to do to improve things. Instead of looking down on a person they treated me like i was a millionaire. This was for sure the best experience i have had. If i ever decide to go back for another vehicle it will only be with sapaugh and beth and sara for sure.2014 cadillac XTS
by Russellplace on 01/22/2015updated 02/02/2015From my first phone call to the drive off in our new XTS everyone we met was so friendly and sincere. A special thanks goes to Gary Nestor, who made sure we felt comfortable and knowledgeable with Sapaugh and what the dealership has to… offer.thank you Jeff
by jer_pen on 02/01/2015i want to thank Jeff Johnson for guiding me to get my car fixed Sapaugh should be proud of this man he is very polite and considerate i appreciate him very muchworkon2011
by Galecrites on 01/15/2015updated 01/23/2015had a problem with car heater not getting hot, the mechanic couldn't find any problem no code. after talking to the service manager jeff had the mechanic to put a thermostat in it and that fixed it .Thank you very much you made my wife very… Happy.service visit
by Teresa5689 on 01/10/2015updated 01/20/2015I have always had excellent service from Sapaugh and always tell my family and friends to go to your dealership for service. The only complaint I have about this visit is my car did not get washed. I bring all three if my Chevy's there… for repairs and this is the first time I left without the car being cleaned.Jeff and Tom
by dpr4270 on 01/19/2015The service manager Jeff Johnson and our salesman Tom Christopher have made our experience worth the extra money for extended warranty and the trip to Sapaugh to buy our third vehicle. I tell all my friends and family about the quality and… service from them two guys. Tom even goes above and beyond to asked about my sister with cancer. Thanks again Tom and Jeff.GMC Sierra purchase
by joecannella on 01/17/2015Salesman Gary Nestor was very knowledgeable about all aspects the vehicle and of its purchase. Also very courteous and friendly. He made several follow-up phone calls to me after the sale. I would tell my friends to ask for Gary when and… if they are in the market for a new GMC vehicle.
About our dealership
Here at our Chevrolet dealership in Herculaneum, MO, our customers are our top priority. We're not happy unless you're happy, and we always want to exceed your expectations. Our family-owned and -operated dealership has been proudly serving the local community for more than 30 years, and during our time in business we've learned a thing or two about what our customers like best. When you shop with us, we simplify your experience by offering no-hassle negotiations, guaranteed financing through Sapaugh Credit Union and a 30-day price guarantee with a 3-day/150-mile exchange policy in case you're not fully satisfied. Our courteous and professional team has over 250 years of combined experience in auto sales, and they're always willing to work with you to discuss your unique wants and needs. These perks and our fantastic team have helped us earn the GM Mark of Excellence Award for the last four years.
What sets us apart
If you don't have time to bring your vehicle in for service, we can pick it up and drop it off for you.
Our family-owned and -operated dealership in Herculaneum, MO, tailors the experience to each customer to ensure everyone leaves happy!
We're deeply invested in our community, as Sapaugh Super Center is one of the largest employers in Jefferson County
Our employees give back by volunteering, and we support local schools, too.
Our certified service technicians and service consultants attend frequent trainings so they're always up-to-date on everything Chevy, Buick, and GMC.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
THANK YOU ! We appreciate your Business and Our staff is committed to providing each of our clients with the best automotive experience! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
by JOSEPH CLEMENS on 01/30/2024