Customer Reviews of Sapaugh GM Country
Review type:
Great service at Sapaugh!
Great service at Sapaugh!
by LTastad on 01/27/2024Our experience buying our 2024 GMC Terrain was excellent! We come back to Sapaugh time and again because of the honesty and integrity of Rich Konold and Kirk Linderer. Sapaugh is not the closest dealership for us, but it’s always worth the… drive to know we can trust Rich and Kirk to take good care of us. They’re fantastic!THANK YOU ! We appreciate your Business and Our staff is committed to providing each of our clients with the best automotive experience! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
Sapaugh GM is great!
by OilerBlue on 09/22/2023I really felt like I was taken care of at r r dealership. Steven and Rich did a great job guiding me through things and making the process very simple. I liked being shown around the dealership and being introduced to various staff.THANK YOU !!! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
Shady deal
by CBacher on 03/20/2023it was shady. When I brought my vehicle in I told the tech it was throwing 2 transmission codes and told him the codes. I also stated I wanted an oil change. They took my vehicle out on the highway that is a 70 mile per hour highway and… drove it and said they almost got stranded!!! Why would you drive a vehicle throwing 2 transmission codes out on a highway like that instead of dropping the pan first I don't understand unless you were trying to trash the transmission. I 100% believe it was a stuck sensor and they made sure I had to get a new transmission. They didn't do the oil change, they didn't call back when they said they would. They tried to charge me a torch converter separately when it should of been included in the transmission price. All in all it was shady and when they did drop the pan and sent pictures there wasn't metal chunks. it had some shavings like they all had so there wasn't complete failure.They couldn't honestly respond to question and the tech couldn't be found when I did come pick my car up. all in all, I honestly feel like they knew I needed my car and that I would have to pay to get it back. I will NEVER recommend anyone to go there and I will try my best to get people to avoid you at all costs. This was a disaster and I feel like you have at least 2 people there cheating customers to upsale and I really feel like the whole ordeal was shady.Thank you for contacting us. I apologize that your experience with Sapaugh did not warrant a higher rating. I would appreciate the opportunity to learn more about your visit. Please call me directly at 636-399-5304 or email me at JClemens@Sapaugh.Com. Your satisfaction is our highest priority. Thank you again, and I look forward to hearing from you soon. Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
Service like I expected.
by Bobo 5555 on 02/10/2021Diagnosed the problem. Notified me what the problem was. Told me what it would cost to fix. Had it ready to go 30 minutes early. Best job they have done for me.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
Really good experience
by Greg Redmond on 03/24/2020Was looking for specific used vehicle- 2017 diesel Colorado z71. Fair price, no pressure when I let Fish know i was doing my research. Checked a couple other places then came back & bought. The whole thing including the paperwork was a… pleasant experience.Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
Excellent Sales & Delivery
by BHoaglin on 12/19/2017updated 12/26/2017Fourth vehicle I have purchased at Sapaugh GMC. The total experience is unlike any other dealership I have used. From the beginning of the sales process, through the exemplary operations in the finance office, everything was low stress,… high reward.Thank you for taking the time to share with us! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such an outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best regards, Joe Clemens-General Manager, Jclemens@sapaugh.com, 636-399-5304
Pay attention
by dschwn83 on 03/10/2017I don't like the unwillingness to help a customer who spends a lot of money in the service department. When in a rental pay attention to your surroundings it could cost you money!!!We apologize for the experience you had with your rental car while getting your vehicle serviced. We take customer satisfaction very seriously at Sapaugh. I would like to discuss your situation further to see how I can help. Please give me a call at your convenience - Joe Clemens General Manager Sapaugh Chevrolet Buick GMC Cadillac, office 636-931-0055 Ext 4122, mobile 636-399-5304, email Jclemens@sapaugh.com
Great experience at Sapaugh
by WingsOfEagles on 01/11/2017I've bought many cars over the last 24 years and have to say this experience has to be the best one I've ever had. I'm a Sapaugh buyer for life now. Everything was so easy and smooth. Deal was agreed upon in 15 minutes.Congratulations on your new purchase! We are very happy to know you left our dealership satisfied with your vehicle and shopping experience. We appreciate your business and we would love to work with you again. Thank you again. Best regards, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Excellent Experience!
by mdreher on 01/07/2017Salesman (Kevin Stanfill) and staff were very helpful and willing and able to answer all my questions. I never felt pressured in any way. I had researched the vehicle and pricing in advance, had a target price in mind, and was able to… reach an acceptable deal quickly and with no stress. Too early to comment on the Service Department but I'm optimistic I'll receive the same excellent service. Would not hesitate for an instant to recommend Sapaugh Motors to anyone interested in a GM vehicle.Congratulations on your new purchase! Thank you for taking the time to write about your experience. It's great to know Kevin and our staff were able to provide you with the pressure-free and knowledgeable service. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best regards, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Very satisfied
by LesMan60 on 12/14/2016The staff is very helpful, courteous and they do their best to get your service completed and get you out the door as quickly as possible. Their check in and check out process is impressive and expedient.We appreciate your time to share us this review. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best regards, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Couldn't be happier!
by Happyld41 on 11/02/2016Our salesman, Rich Konold, could not have been more friendly and knowledgeable! He saw to it that we fully understood the many and varied features of our new Buick Encore. He worked with us to obtain the best financial deal possible, a deal… that far surpassed the competing dealers we had shopped. A representative from the Service Department, Terry Edwards, informed us of the remarkable service features offered at Sapaugh GM Country. Sapaugh will not be our go-to dealership in the future, and we will HIGHLY recommend them friends and family! THANK YOU, Sapaugh GM Country! We couldn't be happier with our new Buick Encore!Congratulations on your new Encore! Your kind words and fantastic review are greatly appreciated! I am elated to hear that Rich and Terry were able to provide you with the friendly and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience at Sapaugh Motors; we look forward to working with you, your family, and your friends in the future. Regards, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Sapaugh Chevrolet In Hercalaneum is Worth A Visit
by lofrommo on 09/21/2016From the salesman (Ryan) to the finance officer (Jeff), everyone was extremely helpful. Admittedly, I was rather picky on what I wanted (payments and car features). Everyone at Sapaugh were very professional. Brandy really worked hard to… find the car I wanted.We're happy to read that you found what you wanted with Brandy's help. We'll pass the kind words along to him and the rest of the team, and we hope to see you again in the future. Warm regards, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Good Experience
by Hockeyfreak on 09/05/2016The purchase experience was pretty pleasant. The car I wanted got tagged with the special Chevy pricing program. Chip Price the sales rep took care of us and answered all our questions. It just felt right doing the deal for this Tahoe.Pleasant -- that's a word we love to hear! Thank you for this review! We're humbled by your recommendation, and we're so happy that Chip was able to provide you an amazing experience. Please don't hesitate to contact us if we can help with anything in the future. Congrats on the Tahoe! Take care, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Sapaugh Motors - Great service on recall
by JPMSoccer on 08/30/2016Service was prompt, thorough, and beyond expectations. My combined experiences over the last several years with Sapaugh have been amazing and I would not go anywhere else to purchase vehicles or for required service. Thanks - Joe M.Joe, you have been doing business with Sapaugh Motors for years and your review about us is truly appreciated. We are so pleased you continue to choose our dealership for all of your vehicle needs. We appreciate your business and hope to see you again in the future. All the best, Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Great Service
by RJane7360 on 12/05/2015My Service Advisor, Rachael Romaine, was friendly from the moment I opened my car door. Rachael inquired about my problem and then told me what the process would be. When the evaluation was completed Rachael went over what needed to be… done and why with me, informing me of the estimate. After I gave my consent for the work, knowing it was going to take several hours she arranged for a shuttle to transport me to my home and return to pick me up when my car was ready The driver, Bob, was courteous and a safe driver. The young woman who handled the billing and my payment was courteous, efficient and friendly. My experience at Sapaugh was good and I know the work was done expertly.Thank you so much for your review! We really appreciate your business and are so happy that Rachael could provide great service to you and your vehicle. We look forward to serving you again! Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
BEST NEW CAR EXPERIENCE
by archstl on 11/26/2015Best experience I've had when buying a new car, from the salesman, technology expert and finance department. I'm former military and have dealt with thousands over time. Their performance report would exceed all others.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. I will let the team know about your kind words and thank you for your service to our country! Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Everyone leaves VERY happy
by JCishappy on 10/01/2015My experience was quick, comfortable and professional. Consistent excellence.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Great Service
by italiangirl on 08/24/2015Rachel was extremely courteous and willing to listen to me. My visit was the best one yet!Can't Imagine Going Anywhere Else
by vinebranch on 08/05/2015Our salesman, Kevin, really took his time with us as we tried to find what we wanted and needed. We have an adult son with developmental disabilities which makes our needs a little more complicated. Yet, Kevin was able to find the right… car for us. Ed helped us with the paperwork for financing the car and found the best financing rate possible. Overall I really have to say the team at Sapaugh was excellent in meeting our needs. We were even provided a sturdy cardstock type envelope in which to keep the booklets and paperwork on our new car. Not as nice as the cloth ones which used to be provided, but meets the needs much better than a flimsy manila envelope which I know some dealerships use. Sapaugh always seems to be one step better than the other auto dealers. This is the second auto my husband and I have purchased from Sapaugh. I cannot imagine buying from a different dealership. Sapaugh will always be our first choice when looking for a car.Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Joe Clemens-General Manager, jclem62@aol.com, 636-399-5304
Second Service visit
by italiangirl on 04/07/2015This was a better experience than my first visit for service. I was just a little taken back by being approached to have a procedure done for over $100 that is not covered under my warranty. Have not had the car a year yet with less than… 15,000 miles and I need to improve my gas economy?! I thought that was why I bought this car in the first place. Never had anything like an expense suggested by my second visit to a service department with a new car. Disappointed! If this is a necessity then why is it not covered under warranty?Recall report
by Wibbenmeyer on 04/02/2015I was told the recall notice repair would take 30 minutes when in fact it took one and one/half hours.
Here at our Chevrolet dealership in Herculaneum, MO, our customers are our top priority. We're not happy unless you're happy, and we always want to exceed your expectations. Our family-owned and -operated dealership has been proudly serving the local community for more than 30 years, and during our time in business we've learned a thing or two about what our customers like best. When you shop with us, we simplify your experience by offering no-hassle negotiations, guaranteed financing through Sapaugh Credit Union and a 30-day price guarantee with a 3-day/150-mile exchange policy in case you're not fully satisfied. Our courteous and professional team has over 250 years of combined experience in auto sales, and they're always willing to work with you to discuss your unique wants and needs. These perks and our fantastic team have helped us earn the GM Mark of Excellence Award for the last four years.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
THANK YOU ! We appreciate your Business and Our staff is committed to providing each of our clients with the best automotive experience! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
by JOSEPH CLEMENS on 01/30/2024