Customer Reviews of Kline Volvo Cars
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Wonderful experience
by cbthrasher on 12/07/2016I had a very good experience working with Karleen Byrnes. She is very knowledgeable about current and older Volvos and gave me the space I needed to make my decision (not at all high pressure). This is my third Volvo but first one purchased… at Kline. They worked hard to find the right car for me, even allowing me to take a four-day test drive to the North Shore! I have had my other Volvos serviced at Kline and have always been treated courteously.Horrible!! Buy somewhere else.
by eric2015 on 03/22/2015Not even close to helpful. Didn't even try to help me. Really insulting. Don't give them your business.[non-permissible content removed]
by Fair_customer on 03/07/2015Purchased a used Honda Accord- gave me wrong keys and then I HAD TO PAY HONDA TO GET CORRECT KEYS. [non-permissible content removed]. $120 to get keys to my now car. They were not helpful in the least. I told them I will never ever… purchase from them again and will tell everyone I know to keep away.horrible dealer. go somewhere else!
by Mr_America on 08/02/2014Their sales manager told me he would run my credit 1 time I got notice from 4 different lenders saying kline volvo had applied for an auto credit. dont trust them.Nice dealership
by redisla on 06/26/2014Husband and I went "window shopping" for this particular Volvo. Every one we met was courteous and friendly. Loved the test drive. We just could not purchase the vehicle we wanted. But, do reccomend it if any one is interested in a Volvo.Great experience with Kline Volvo and John R.
by driveinduluth on 10/09/2012updated 06/11/2025I have been a loyal Volvo customer since purchasing my S60 in 2001. When it came time to replace that car (after nearly 12 years), I found Kline Volvo in Maplewood, MN, and was fortunate to work with John R. I knew I wanted a new car at… some point. John helped me find the right model at a price that worked for my budget. Since I live 2.5 hours from the Twin Cities, I needed to spend a little more time on the phone and asking questions. But John and the staff at Kline were warm, welcoming and helpful. I have thought throughout that I made the right choice with Kline and John. I recommend them to anyone in the market for a new vehicle.Experts on disrespect
by turbogirl2 on 03/29/2012updated 06/11/2025I'd sure love to have someone from Kline write in and explain their policy and standards on respect. If you want the true sleazy experience, go to Kline! I had the WORST experience with these people (I could HEAR the "WOO WOO WOO" from… outside the office as I approached) and will never return ... have told everyone I know about this ... AVOID THIS ****** PLACE AND GO TO POQUET AUTO in Golden Valley. They will treat you like GOLD!Great cars, even greater sales staff
by TNW on 05/24/2014updated 06/11/2025Kline Volvo is a very professional establishment. They are eager to please, and this is exactly what they did with my recent new car purchase. Where other car makers/dealers will give you the upfront sales pitch and then try to sell you… either something else or more than you want, the sales staff (Karleen and Melissa) at Kline Volvo will help you find the car that you want and will not try to nickel and dime you with extras that seem like a good deal. They will follow through and fix any issue you may have until you are completely satisfied. Moreover, I was especially impressed by their communication through the whole process; there was no pestering to buy after I initially told them that I was not ready to purchase. They gave me the service and attention that all dealerships should aspire to have. Thank you, and continue the excellent work!Excellent Dealership
by owlster on 06/05/2012updated 06/11/2025I researched numerous cars and settled on three: Lexus RX, Acura MDX, and Volvo XR. The sales person, Peter Carlson, was knowledgable, answered my questions, explained all the options, was respectful and never pushed for a sales. I have… owned 2 Volvos previously and have had good experiences with those automobiles. I received a reasonable trade-in for my Lexus RX. Peter and the dealership staff have been very helpful and courteous. I look forward to a long relationship with this dealer.Agree with other previous review
by lizard6 on 04/01/2012updated 06/11/2025I also was looking to trade- in my car and decided NOT to go with VOLVO solely on my feeling of being disrespected as a woman. I felt like they thought they were trying to pull a fast one on me and I got a very uneasy feeling so I left,very… angry.
About our dealership
Kline Volvo Cars of Maplewood is proud to have been awarded the VCUSA Retailer of Excellence Award 10 of the last 11 years (2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2020) - the only dealer in the nation to have achieved this honor! Bestowed to only a handful of Volvo dealers, the award recognizes those Volvo dealers who exceeded expectations in customer satisfaction for sales and service, achieved outstanding vehicle, parts and accessory sales, and ensured that every one of our employees met every one of Volvo's extensive training requirements.
Thank you to our customers for recognizing our continuing efforts to deliver an experience that exceeds expectations!
Amenities
- Complimentary Coffee
- Television
- Customer Lounge Area
I had a similar experience, and felt like they were trying to trick me somehow and felt disrespected. I was really angry. I don't know if they would have treated a man this way.
by lizard6 on 04/01/2012