Customer Reviews of Walser Toyota
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Dishonest Practices i Service Center
by nsadr09 on 10/06/2015This dealership is run by [non-permissible content removed]. I would not recommend bringing your car here for recalls, service bulletins, or any other maintenance. This is your typical service center that takes advantage of people… (especially women) who are uneducated about cars. First there was the runaround to even get my oil consumption test done. The first appointment I had, I left the dealership with NO instructions and not even a receipt. My receipt was later mailed to me with NO information on it pertaining to the oil consumption test they were running. When I came back past the 1100 mileage, they tried to pin the miscommunication on me but I had documentation to prove that I was not properly informed. They didn't even have the information on the service bulletin/recall issue when I came in the first time. They cheated me on my oil consumption test when we finally got to completing it. They outright lied and told me that my car "passed" the test. I did not witness the oil levels before they sealed them during Phase 1 of the test (I would recommend doing this). I did not witness them checking the dipstick during Phase 2 of the test (I would recommend doing this as well). If I had done so, I'm sure I would have seen that they overfilled my engine with the motor oil so that the test would pass. They were extremely vague in answering the questions I had and told me that it's "normal" to have to put a quart of oil in my car between oil changes. I also had an issue with my breaks while I was there. I contacted corporate and that was a complete circus. In the end, they wanted to "make it up to me" by changing my breaks and servicing my rotors for free. They did that to try and shut me up so that they wouldn't have to deal with the oil consumption issue. They figured I'd be happy and continue getting my car serviced there because they "made it up to me" when in reality, they did that so that I wouldn't press the oil consumption issue which would cost there dealership a lot of time to fix (supposedly a month).Sure, if you're willing to babysit them
by mobe0401 on 08/22/2014I have a Toyota Yaris that had a bent left front wheel. I asked the dealership replace the left front wheel as it was causing a vibration. When I picked up the vehicle, the vibration was still occurring. According to the dealership notes,… the left rear wheel was replaced, which was not what I asked and was not the problem wheel. When attempting to reason with the service manager, he claimed that the discrepancy came after a tire rotation, even though I never asked for it and there is no record of it. The wrong wheel was replaced and Toyota was not willing to take responsibility for their mistake. I'll never go to this dealership again unless I had the time to watch the whole job, start to finish, to see that it is done properly.Great Service
by RunningBare on 07/31/2014The service department was courteous, concerned and answered my questions. I liked the service plan that was offered. The waiting area was very good. The work was done on time.Auto repairs at Walser Toyota: Professional work done fast!
by dwalsh111 on 07/19/2014Service advisor Aaron was top-notch and kept me apprised of developments throughout the process. The free rental car was a great perk!Hybrid battery replacement
by RedPriToy on 07/11/2014Our service agent James was extremely helpful by contacting Toyota and pleading our case to them regarding a dead hybrid battery. Our warranty of 8 years had just run out in April (2014) and he offered to contact them to see if they would… offer a goodwill gesture to pay for the new battery. All in all, James' proactive steps saved us nearly $4,000.00 and our final bill was only $180.00 for labor. Not only that, but our car was ready days before the original estimate. They also sent a late night shuttle to our house even though their shuttle service was nearly done for the night.Thank you for your kind words! We appreciate James as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please be sure to call with any questions. Mark Fisch| General Manager | mfisch@walser.com
2002 Seqoia Rust Inspection
by jtbass on 12/16/2011updated 06/03/2025Contacted Walser Service to discuss frame rust on Sequoia and possible relationship to the Tundra recall for frame rust. Eric the Service Manager took my concerns seriously. My vehicle was on their hoist within 24 hours. They brought me… under the vehicle, explained what a problem Tundra looks like and why my vehicle, thankfully, does not have the problem. P.S. I had this vehicle inspected by an independent mechanic. He had the same result.
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About our dealership
Welcome to Walser Toyota, where our expert staff will assist you with sales, service and financing for a new or pre-owned Toyota vehicle. Whether you want to buy or lease a new car, or need maintenance performed on the vehicle you already own, our Toyota dealership in Bloomington, MN, will take care of everything you need affordably and quickly. Plus, you can take advantage of additional perks like the Walser Best Price first, additional warranties and more. Come purchase your next vehicle at Walser Toyota today!
What sets us apart
We offer great, up-front pricing without the hassle of negotiations typically found in car dealerships. Every vehicle is clearly marked with our pre-discounted Walser Best Price. There are no hidden costs and no negotiations.
Walser invests in the people and organizations in the communities in which we live and work through charitable giving and volunteerism. Walser Automotive Group donates 5% of pre-tax earnings to the Walser Foundation.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Thank you for the awesome feedback! Aaron is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again and be sure to like us on Facebook to catch the latest service specials! Best, Greg Davis | General Manager | gdavis@walser.com  
by walsertoyotamn on 07/22/2014