Walser Toyota
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Dealership Service Review
service Rating
Hybrid battery replacement
Written byon 07/11/2014
Our service agent James was extremely helpful by contacting Toyota and pleading our case to them regarding a dead hybrid battery. Our warranty of 8 years had just run out in April (2014) and he offered to contact them to see if they would offer a goodwill gesture to pay for the new battery. All in all, James' proactive steps saved us nearly $4,000.00 and our final bill was only $180.00 for labor. Not only that, but our car was ready days before the original estimate. They also sent a late night shuttle to our house even though their shuttle service was nearly done for the night.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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walsertoyotamn on 07/15/2014
Dealer Response
Thank you for your kind words! We appreciate James as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please be sure to call with any questions.
Mark Fisch| General Manager | mfisch@walser.com
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