Walser Toyota
Dealership Service Review
I have a Toyota Yaris that had a bent left front wheel. I asked the dealership replace the left front wheel as it was causing a vibration. When I picked up the vehicle, the vibration was still occurring. According to the dealership notes, the left rear wheel was replaced, which was not what I asked and was not the problem wheel. When attempting to reason with the service manager, he claimed that the discrepancy came after a tire rotation, even though I never asked for it and there is no record of it. The wrong wheel was replaced and Toyota was not willing to take responsibility for their mistake. I'll never go to this dealership again unless I had the time to watch the whole job, start to finish, to see that it is done properly.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No