Customer Reviews of Dean Sellers Ford
Review type:
Dean Sellers Ford Is Outstanding!
by Dave Eick on 02/20/2025
updated 02/28/2025
We have been purchasing or leasing all our vehicles from Dean Sellers Ford and Ryan Moore for years. We wouldn’t go anywhere else and have always been impressed by the outstanding level of customer service and have recommended this dealer… and Ryan to family and friends.
80 reviews
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Excellence
by Moosehunter on 02/01/2023Consistency and professionalism !A dealership that I feel at home at
by Ryan Moore on 02/01/2023Absolutely fantastic experience at Dean Sellers Ford. Their lounge is very comfortable. They have great coffee, and the entire dealership staff welcomes you with a simile and a nice greeting.Dean Seller's Ford
by A. Tepper on 01/26/2023My sales and purchase experience at Dean Seller's Ford was outstanding! The Sales professional, Andrea, was extremely knowledgeable and gave us excellent advice on deciding what vehicle to purchase. Upon delivery, Andrea and the team… were very efficient processing our transaction and then conducted the vehicle handoff to us very thoroughly and professionally.PURCHASER
by Walterj on 03/30/2022Great and friendly everthing was done as I expected Espcialy by the manager Victor and my sales person George they went out of their way to apply all the discount that qualified and brought the price unbelivaly down . Special Thanks to… both. I recommend Dean seller to everyone and they have great coffee (FREE)New Explorer
by Doc Mike on 02/17/2022Dean Sellers Rocks. Like a Family! Great service, great people working there, professional, courteous, and efficient. Been working with them for 40 yearsDean Sellers Service
by Thank you. on 07/09/2021I appreciate Will giving me the full description of what needed to be done and the amount of time it would take to complete.Service Department
by Mark1281 on 05/31/2021My experience at Dean Sellers Ford was fantastic. Great staff, very timely work and quality was great as well!Love the Mach e!
by Tony Mache on 04/07/2021Salesman Joe David is great to work with--easygoing and all about the customer. My request--send him and the other salespeople home with a Mach e (or any electric) for a weekend, and have them know all it inside and out!5 Star stop at Dean Sellers FORD!
by Jroggenb on 04/07/2021I stopped at Dean Sellers Ford for an oil change/tire rotation on Friday April 2nd. Phillip and the service team handled my 2020 Ford Explorer with top-notch service. AWESOME!! Thank you Dean Sellers Ford!Service
by obernelly on 03/30/2021Great experience! Fast; friendly staffNew Car Buying
by Sandy T on 07/13/2020We've always had a great experience with Dean Sellers Ford. We've bought multiple autos from them.Brake Inspection
by La Ronda on 12/21/2019I purchased my Explorer from Dean Sellers and it has been overall a great experience. The sales department is very knowledgeable. The service department is always smiling , explaining the services you need so you understand and the time… given for the service is correct even on busy days. They make sure the customer is happy after their visit.High Quality Service
by CarlRKo on 11/04/2019Always take my vehicles in to Dean Sellers for service, they always do a good job and the service people are always very pleasant.2020 Fusion Purchase
by Dave Bev on 10/04/20192 hours and out. Best experience ever in my 70 years.Dean Sellers Ford
by jack charles on 09/07/2019Excellent customer experience !Great job!
by Nata123 on 07/11/2019Brought my focus in because of the window! They kept me updated and gave me an estimated time of being completed. They stuck to their word.My experience at Dean Sellers.
by Ladypharm on 06/14/2019I was very pleased with my experience at this dealership. My salesman, Ryan Moore, was very helpful, as well as pleasant. He explained everything completely upon delivering the car and told me to call at any time with questions. The… delivery was right on time. I have been extremely surprised and pleased with my car thus far. Ryan Moore was very pleasant, thorough, and efficient.Ford service at Dean Sellers
by Bradley on 05/10/2019Excellent service visit. Arthur is the first service advisor from any franchised dealership that did a "walk around". Awesome!!! Also Sellers has a texting service that lets you know when your vehicle is done - very nice and keeps the… customer informed. Will definitely visit again - Thank you!2013 Mustang Airbag fix
by Ed Mustang on 03/21/2019updated 03/28/2019Service items were completed in a timely manner.Great service at Dean sellers
by Tom in B’Ham on 03/17/2019They have consistently been able to diagnose issues missed by other dealers. I like the fact they provide instant updates via text message.Good experience
by Lucysil on 03/07/2019Dean Sellers Ford Employees, Thank-you for servicing my recall airbag issue and the oil change. Upon my arrival, once I figured out where I needed to be, I was greeted in a friendly way by the attendee Will, who checked my vehicle in a… timely manner. He also offered a free car wash, which I gladly accepted, and he then, directed me to a wait room while my vehicle was getting worked on. The wait time was reasonable, and the room was a clean, and quiet environment. When my vehicle was ready it was announced over a PA system, and I was directed to pay location, where I had a nice brief exchange with a friendly lady, who helped me cash out. My overall experience was good, but upon leaving, I found it a bit confusing as my car was brought to a different location, without being notified. After a bit of searching, I was approached by an employee, who directed me to the front lot. He was courteous, and held the door as I left. I quickly saw my car, but as I approached my vehicle, I was realized my vehicle had not been washed. Due to a time constraint, I needed to leave, but I figured, maybe there was a misunderstanding, or I perhaps I needed to drive it to a different location, in order to get the vehicle washed, but either way, I let it go, since, this was only a minor issue, so I proceeded to exit the dealership. Since the overall service was good, I decided, I would return for future car work. Thanks again, for the good service.
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About our dealership
At Dean Sellers Ford, we've been providing quality Ford vehicles to our customers in Troy, Royal Oak, and beyond for 70 years, with more than 37 consecutive years operating out of our current location in the Troy Motor Mall. As a family-owned dealership, we take pride in the fact that our customers associate us with longevity, loyalty, history, and tradition. We know that it takes more than smooth chatter and shiny cars to establish a trusted relationship with our customers, so we go above and beyond to provide the kind of customer service that you deserve.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Dave, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sue Tilly on 03/01/2025