Customer Reviews of Dean Sellers Ford
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Dean Sellers Ford Is Outstanding!
by Dave Eick on 02/20/2025
updated 02/28/2025
We have been purchasing or leasing all our vehicles from Dean Sellers Ford and Ryan Moore for years. We wouldn’t go anywhere else and have always been impressed by the outstanding level of customer service and have recommended this dealer… and Ryan to family and friends.
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The following reviews are more than two years old. They are not included in the overall rating.
60 reviews
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Flex service
by MyFlex1 on 02/22/2019updated 02/27/2019Always a great experienceHorrible experience
by Drew on 02/22/2019I have, in the past, given positive reviews for service at Dean Sellers Ford. After a less than satisfactory buying decision in October of 2012, there was a tech in the service area, she has since left, who made the service part of Dean… Sellers great. That came crashing down, that will be a pun later, when I showed up for an oil change on Tuesday February 19, 2019. Driving through the bay door at 7:01 AM, the door was coming down and the sensor didn't stop it from hitting and damaging the hood of my Escape. I was stunned. Make no mistake, I was not driving too fast and the sensor did not stop the downward motion of the bay door. $717 estimated by the body shop. Shareek, the service manager, didn't witness it but several others including Will, my tech, did. Will, quickly stated it's not our fault before I even asked him about the damage and Shareek was extremely rude and disingenuous stating to me in the customer's lounge he's not paying for it. That said, no one could explain how an automatic door with a sensor strip would fail to stop, if it was on automatic, not manual, when driving over the strip. The reason no one wanted to admit was because it was set on manual in error or wasn't functioning properly. It would be impossible to come into a service bay and have the door come down on the hood of the car unless there was something faulty going on. It's not as if I drove into the door, that would be explainable if I rammed into the moving door. Worse yet and this is a huge point of the 1 star, Dean Sellers Jr, was very surprised and supportive when I called and explained what happened and curious why he wasn't involved regarding an accident in the service area. He told me he was certain something could be worked out but needed to speak to Liz Sellers who was out that day. However he would respond to me Thursday at the latest. He did, finally and obviously Shareek tried to make it seem as if I was driving too fast. That is laughable at best and stupid when you take the time to think about it. The other problems I have endured in the service area I was able to ignore because of my loyalty. That ended when Liz Sellers stated she needed more time to check with the insurance company to see if they were covered. Really? To all the sales staff I quote Julia Roberts in "Pretty Woman", you work on commission right? Big Mistake BIG mistake! Wow!Oil change
by Klkonner on 02/16/2019Never rinsed down car. My paperwork says I declined but I was never asked. Texting updates did not workAlways Great Service
by Heidi F on 02/12/2019Easy to get an appointment for some recall work. Work was completed sooner than I expected.Excellent as always
by Kenneth on 12/10/2018updated 12/21/2018Prompt courteous service.Dean sellers Ford
by Bob Schief on 11/28/2018New tires mounted and balanced. Great job. Better price than Bell Tire.Great service
by iyocum72 on 11/09/2018Came in for a recall repair. Added an oil change since I was there.the Works Service
by xxxxxxx on 11/08/2018Performed as promisedVehicle repair and service
by dassenma on 10/22/2018updated 11/05/2018I was very satisfied with the professionalism of Don and the whole team at the body shop. I would recommend Dean Sellers Ford and if I need to have work done in the future, I would go back to Dean Sellers Ford.Service experience
by dsleanmean on 11/01/2018My Expectations were exceeded Taken without an appointment but my car was worked on and completed right awayEnjoying my new car
by My lease on 08/28/2018updated 09/06/2018My experience with Dean Seller and specifically Greg Murphy was comfortable and trustworthy. There was never a question that I wasn't making the best choice. From the calls leading up to the end of my lease to actually making the decision… and signing papers I felt that I received the best care and information.Fast, efficient, professional and informative
by DocMike on 08/24/2018updated 09/06/2018Finally had to replace both air bogs in my 05 FordcGT. Took Ford many months to get both bags so I could do both at one time. Fast check in, Tyler ruled! Fast transfer to my office. Picked my baby up 6 hours later, ac was recharged, all… good.Donna Duffield
by DDuffield on 09/05/2018Friendly and completed the work when they estimated it would be done by.Service on 2012 Explorer
by Ed R - Troy on 08/10/2018updated 08/15/2018I came in Monday afternoon about 2:00 pm, explained my concerns and offered to leave the car overnight if needed. I received an explanation of the expected costs and was given a ride home by the dealer's shuttle service. I was called and… texted regarding the status of the service progress and was eventually notified that the car was ready and was asked if I needed to be picked up by the shuttle. Overall a very simple and painless process.Poor customer service
by poor service on 07/30/2018Multiple issues with my service at Dean Sellers. Parts that were broken was not replaced. Car was extremely dirty upon return. Did not tell me that all service couldn't be completed in one day and vehicle needed to come back only after I… arrived to pick up the vehicle. Service manager offered no solutions only said I can just listen to your issue. Need to go to another dealer to fix same issue.Ford flex RPM going to7000 rpm in parking mode or zero speed
by Prashanth on 07/30/2018The service team has no clue if something goes wrong. All they check is codes and do the repair. They cannot think what could be the possible reason for an issue? if something goes wrong in their hands or it takes longer time, they charge… extra.Jo Gallo
by Jo Gallo on 07/17/2018I did not receive a quote for the work to be performed because I went in for an oil change, which does not require a quote. The personnel at Dean Sellers Ford is always polite, informed and professional.Maintenance done
by 2010fusion on 07/12/2018I was promptly taken care of in a very professional manner.. I was there for an oil change, I was introduced to the text contact they use and was very happy with it. I waited in the waiting room which is very comfortable. Contacted by text… the work was completed in lesss tha the hour, attendant informe allwas checked and good..oilService for bearing noise in the front of the engine.
by Alistair on 07/04/2018Diagnosed as a worn water pump bearing and the water pump was replaced .Naomi Speroni
by Kenneth55 on 04/27/2018updated 05/21/2018Service department is very helpful and efficient.Excellent car buying experience
by ROenthusiast on 06/14/2017Ryan Moore (our salesperson) was phenomenal - he made the entire purchase process simple, quick, and painless. He went above and beyond in helping us into our new Ford, and I will definitely recommend both him and Dean Sellers Ford to… others in the future.
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About our dealership
At Dean Sellers Ford, we've been providing quality Ford vehicles to our customers in Troy, Royal Oak, and beyond for 70 years, with more than 37 consecutive years operating out of our current location in the Troy Motor Mall. As a family-owned dealership, we take pride in the fact that our customers associate us with longevity, loyalty, history, and tradition. We know that it takes more than smooth chatter and shiny cars to establish a trusted relationship with our customers, so we go above and beyond to provide the kind of customer service that you deserve.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Dave, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sue Tilly on 03/01/2025