Briarwood Ford
Customer Reviews of Briarwood Ford
Review type:
Mike Collins is superb!
Happy Customer
by SuJo2015 on 06/27/2016Briarwood Ford is a great dealership that I have & will continue to recommend to family, friends, coworkers & clients. Always a pleasant experience, whether I'm buy/leasing from Mark Garcia or having a vehicle serviced by Paul/Ken & the… service people actually working on the vehicles. Thank you, Susan JohnsonThank you for your wonderful response to the quality of service our Staff provides, SuJo2015! We sincerely appreciate your business here with us at Briarwood Ford, and we look forward to continuing to do business with you!
Superior Customer Service
by KcLawson58 on 06/17/2016updated 06/24/2016Best service staff I've ever dealt with! Good communication, very thorough.Thank you for your wonderful response to the quality of service our Staff provides, KcLawson58! We sincerely appreciate your business here with us at Briarwood Ford, and we look forward to continuing to do business with you!
Quality of service is caring about the individual customer!
by Calidad58 on 06/17/2016updated 06/24/2016My new Ford Escape was ordered for me in MI at Briarwood Ford and I was able to receive it at Power Ford in Albuquerque, New Mexico. The personnel were so professional, kind and caring. I was even taught be phone how to use the door pad.… It was just a remarkable experience!Thank you for your wonderful response to the quality of service our Staff provides, Calidad58! We sincerely appreciate your business here with us at Briarwood Ford, and we look forward to continuing to do business with you!
Great oil change
by TerryTh on 05/18/2016Service was good and oil change went fairly quick.Here at Briarwood Ford, we truly value you and your business and we hope to see you again!
Love my new Taurus
by Crystal96 on 04/18/2016updated 05/03/2016Mark Garcia was very helpful during the whole process. He answered all the questions I had and explained the features in my new 2015 Taurus. Everyone I talked to while at the dealership (& on the phone) were very friendly and made me feel… welcomed. The only thing I can think of that would make the process better would be if all the paperwork were completed before I arrived. I understand my case is a little unique because I was turning in a competitive lease and had brought my paperwork with me when I came to pick up my new car. For me, the less time spent waiting, the better.Thank you for your wonderful response to the quality of service our Staff provides, Crystal96! We sincerely appreciate your business here with us at Briarwood Ford, and we look forward to continuing to do business with you!
Long time customer
by 0326 on 05/02/2016I've been a long-time customer and appreciate the great service!Quick and easy. Great staff.
by Swgrattan on 04/16/2016updated 05/02/2016This is the second time Mike Collins has helped us lease a ford. First time an Escape and now a Fusion. We were in and out in about 40 minutes or less. Everyone was ready for our signature with no wait time. We'll be back in 3 yrs. Will… recommend Briarwood and mostly Mike. Great guy. So helpful and easy to talk with.Thank you for your wonderful response to the quality of service our Staff provides, Swgrattan! We sincerely appreciate your business here with us at Briarwood Ford, and we look forward to continuing to do business with you!
Maybe a little too Quick...
by Anonymousaur on 04/30/2016I have a feeling that my tires did not get rotated as part of "The Works" service package. There is a wheel lock on each wheel and the technician did not ask me for the key. I was quoted twice over the phone that the process takes about an… hour to a little over an hour, but I was back in my vehicle driving off the lot within a half hour. Seems that some of the items may have been assumed to be ok, but might not have been checked at all.Anonymousaur, your positive review means a lot to us and were happy we could help you! We hope you continue to choosing Briarwood Ford for all your vehicle needs! Take care!
Good Service
by DETooman on 04/22/2016Edge 2014 Service was exceptional. Staff was friendly and professional. Great experience.DETooman, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Great customer service
by MissusLM on 04/09/2016updated 04/20/2016I own a 2012 Ford Explorer. I frequently come in to Briarwood Ford for service. The most recent experience I had was great. The employees are very friendly and helpful and informative. I especially enjoyed the shuttle rides that the… dealership provided. I was on time to work and they picked me up promptly. The shuttle drivers made the experience very comfortable for me.Joe Jones is the BOMB!
by bsanchez1958 on 04/04/2016updated 04/18/2016Joe Jones is the bomb. Everyone at the dealership was friendly and welcoming. This is the 4th car we have bought from briarwood ford and we will definitely continue our relationship with Joe.Great service
by thinknow on 04/10/2016great service. Attentive service. Thoughtful service. Timely servicethinknow, thank you for being one of our valued clients and leaving us your response to the quality service you received! We hope we can continue to do business with you again in the future! Take care!
Very swift service and a great facility
by JamesFamily on 04/09/2016I enjoyed the quick service and the clean waiting areas.The place to go
by Michh2o on 04/01/2016updated 04/07/2016The service is beyond excellent. Every person is helpful and very nice. Quality work in a reasonable time for a busy shop. Able to take care of me everytime. The reason I will come back for years.Great service
by mmjenkins on 03/28/2016updated 04/06/2016I leased a 2015 Edge, I am completely satisfied with my leased vehicle. I love the Edge! Mike Collins was our sales person, and he was extremely helpful throughout the whole process. I will absolutely work with Mike again in the future and… will recommend him to anyone looking for a new car.Great salesperson
by slecouffe on 04/06/2016Al Bell was an excellent salesperson, my brother-in-law and father-in-law both returned w/in a week to purchase vehicles from him.We really appreciate your feedback of your recent visit with us at Briarwood Ford, slecouffe! All of us here at Briarwood Ford truly value your business and hope to see you again soon! Take care!
Frustrating Problem Turned out Well
by bogosdyhead on 04/05/2016I would like to bring to your attention my recent experience with Jeff Steinbach, the service manager at your Saline location. In 2012 we purchased the car I’d always wanted, a Ford Flex from Briarwood. It has been a wonderful… vehicle, with one small caveat. It began making a clicking noise in the rear of the vehicle at the beginning of 2015. It was tough to explain it to the techs, as it was not constant and didn’t always perform on demand. We brought the vehicle to Briarwood for service perhaps four times last spring with Matt Foley and it was finally determined that we needed to replace the brake pads. I think he also had the shop remove all of the brake parts and clean them up just in case that was the source of the noise. We were unhappy to pay for new brake pads since the vehicle only had about 30,000 miles and that just didn’t seem like something that should have worn out that quickly. Nevertheless, the noise disappeared after the job and we thought the matter was over. Then in the fall, the clicking/knocking noise returned. I was loathe to deal with this again. When we purchased the Flex we were a one car family with 4 people that needed to be in a different place every day. I took it to ArborMotion instead, and they were unable to determine the issue (although they did discover that my two year old had generously fed my muffler a great meal of Hotwheels). So for six months I listened to the clicking, wondering if damage was being done, wondering if the car was safe to drive, just wondering. I began to notice that it would go away once the brakes were applied. And always fully disappeared after about 15 seconds into the drive. I consulted with my father who is a master mechanic, but lives too far away to have helped. He suggested I just needed to return to Briarwood and report the problem was still unresolved. So last week we did just that, and brought the vehicle in for service on March 15th. By Friday, the techs were still not able to replicate the knocking noise so I offered to come out and drive with them to see if I could point it out. Of course, it did NOT perform on demand and I was left frustrated as ever. Enter Jeff Steinbach. He graciously offered to provide our family with a demo to use over the weekend, so the Flex could be allowed to sit long enough for him to hear it cold on Monday. But even more, he called later in the day and asked for my permission to take my vehicle home so he could have as many opportunities as possible to hear the noise. I eagerly said yes, finally someone was going to hear it!! To my delight, he called on Monday and said he’d been able to replicate the noise, and they were able to locate the problem within the brake pad brackets. I cannot tell you how pleased I am that he went to the extra effort to drive my car all weekend in order to validate my concerns. He assured me that he wanted to make it right for us and get to the bottom of it, and he took the time and effort to do just as he promised. Thank you Jeff! Sincerely, Amber PriorI love Briarwood Quick lane.
by BBthatsme on 04/01/2016Matt made sure I got right in. Didn't have to wait long and he made sure I got my discounts ☺ thanksGreat service!
by Missyrog65 on 04/02/2016As always it was a pleasure to deal with Ruskin and all the staff at Briarwood FordAwesome Experience...Awesome Dealership!!
by SusanTh on 04/05/2016It was an awesome experience! Everyone I dealt with had the utmost professionalism and was quick to answer questions and respond to my calls in a timely manner! I purchased a Chrysler 200, that has been a great find!!We appreciate your honest feedback of Briarwood Ford, SusanTh. Thank you so much for choosing Briarwood Ford as your first choice for service!
Good price and great customer service.
by maagesen on 04/03/2016My wife was at home with our sick kid. We needed new brake pads and the techs brought us our car at home!! Great service. Thanks so much.maagesen, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you for choosing Briarwood Ford, and we hope to see you again soon!
Hi Will, we're happy you found our staff to be so supportive during your experience here at Briarwood Ford, Inc. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Nora Sutter on 03/20/2025