Cadillac of Novi
Customer Reviews of Cadillac of Novi
Review type:
Great process
Great process
by Dawn on 04/30/2025I worked with Eric and he was incredibly helpful. He was thorough and quick to respond to any questions. Everyone at the dealership made me feel like they appreciated my business and I feel like I got a great deal. I will return to this… dealership in the future.Thank you so much for your wonderful review, Dawn! We're thrilled to hear about your positive experience with Eric and our team at Cadillac of Novi. Your appreciation means a lot to us, and we’re glad you felt valued during your visit. We look forward to seeing you again in the future! Sincerely, Rebecca Clark | General Manager
Quick and knowledgeable service department
by HD on 04/09/2025I've brought multiple vehicles in for service appointments for small and large issues. They've always taken care of my vehicles and solved my issues. Nice showroom to wait in and checkout new models. Anything that comes up this dealer makes… it right which is hard to find now.Thank you for the amazing review! We're so pleased to hear that Cadillac of Novi has consistently met your service needs, whether big or small. It’s great to know you enjoy our showroom while you wait and appreciate our commitment to resolving any issues. We look forward to assisting you again in the future and hope you come by to check out our latest models! Sincerely, Rebecca Clark | General Manager
First time customer for Cadillac and electric vehicle
by Karen on 04/08/2025Was very happy with the total experience at Cadillac of Novi, I have nothing negative to say. My salesperson Kim was great she was very professional, efficient, personable and patient with all my questions before and after getting my new… electric Optiq. Andrew who delivered my car to my home and went over all the features was also great, knew the vehicle very well wasn't trying to rush me and answered all of my questions. I would and have already recommended this dealership to a coworker.Thank you so much for your wonderful review, Karen! We're thrilled to hear that you had a fantastic experience at Cadillac of Novi, and that Kim provided you with exceptional service. Our team takes great pride in ensuring our customers feel informed and supported, especially with exciting new vehicles like the electric Optiq. Your recommendation means a lot to us, and we look forward to assisting you and your coworker in the future! Enjoy your new ride! Sincerely, Rebecca Clark | General Manager
Worse Service
by KenR on 04/07/2023The WORSE Service department I’ve seen in my 45 years of buying cars! certainty sub-par by Cadillac standards. Better Service at the Chevy dealership. Service advisors that don't return calls for starts. In fact when you call, no one… answers, no operator so I wasn’t even able to talk to a cashier to find out how much my bill was. maybe because I was overcharged for diagnosis fees and it was missed diagnosed, after paying $600. I found that the problem was not resolved. I Return the car and after a day was handed a bill for a second diagnoses fee. I complained, and it was dropped. Got in the Car and not only was the problem not resolved, but the info system was now Blank. I was told By the Service advisor that the best that they could do was to put in a new $1600.00 System ( They lost , misplaced, or failed to enter the extended warranty info I gave them). I took the car over to the Chevy Dealer who takes care of my truck. 7 hours later the problems were resolved, After a small Co pay the car is fine. (No new info system ) If my car breaks down in front of this dealer, I’m paying whatever out of pocket necessary to tow it to another dealer. Piss Poor Service… period.Mr. Rankin, We are sorry to hear of your frustration and are trying to reach out to you to discuss it further. Our Fixed Operations Director has tried the numbers we show for you but has been unable to speak with you directly. If you could please call or email us to discuss the concerns it would be greatly appreciated. Derek Schema Fixed Ops Director 248 476 4466 dschema@foxmotors.com Thank you, Rebecca Clark General Manager
Replying to my Review, the Dealership stepped up, refunding my money and other costs involving my repairs. So I’m thinking this may be evidence of their intention to fix the the shortcomings I encountered. We will see… next oil change is on the horizon
Cadillac XT6
Cadillac XT5
Cadillac LYRIQ
Thank you so much for your wonderful review, Dawn! We're thrilled to hear about your positive experience with Eric and our team at Cadillac of Novi. Your appreciation means a lot to us, and we’re glad you felt valued during your visit. We look forward to seeing you again in the future! Sincerely, Rebecca Clark | General Manager
by Cadillac of Novi on 05/06/2025