Customer Reviews of Feldman Chevrolet of New Hudson
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3 service reviews
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Maintenance service
by Anna M. on 01/26/2025Great and quick service!2016 Silverado
by Tom laperna on 01/06/2025updated 01/13/2025Very, very nice. People were very helpful and very funny. Thank you so much.Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!
Bad experience
by Rajunp12 on 09/05/2023Almost rip off with bad diagnosisThank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to our General Manager, Billy Fohey, at 248-486-1900 at your earliest convenience to discuss how we can turn this experience into a positive one.
The following reviews are more than two years old. They are not included in the overall rating.
20 service reviews
Oil change service
by KevinR$$$ on 01/05/2023Debroah was professional and quick about her job.We're happy you found our staff to be so supportive during your experience here at Feldman Chevrolet of New Hudson. We are always more than happy to assist you if anything else comes up. Take care!
Awesome service
by eta1hrtbt on 09/14/2022The guys at Feldman Service Dept are awesome. They always take great care of my truck, listen to my concerns, answer questions and get me back on the road quickly. I don't trust anyone else with my truck.Hi there, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
hau bui
by hau bui on 08/31/2022job done quick and careful. on timeHi, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
Excellent service
by Sherylfoster on 09/11/2017Very efficient, knowledgeable staff. "Service with a smile!"Oil change service
by mmac0001 on 09/01/2017Your Service rep. Brandy Paris was outstanding! She is an excellent communicator to the customer. She made sure that I was informed on the process and timing. She ask me if I had any questions or concerns. She was very high energy and… extremely positive about her dealership. I'm a GM executive car driver and I'm glad that she is on our Team.Not so detailed truck
by Milford19 on 08/16/2017I chose to have my 2016 Silverado detailed at Feldman of new Hudson taking my hard earned money that I could take Anywhere but I chose Feldman when I received my truck back there were wipe marks on dash streaks on windows loose dirt on… wheels. Not what I would expect when I pay as much as I did for a truck detail and when I contacted the store manager 3 times he was busy and never returned call I have bought 5 vehicles from them over the years I guess loyalty is a one way street for themMark
by MarksONit on 08/02/2017Top notch. Ended up needing a new converter which when replaced did ultimately fix the cars sluggishness. The GM techs also discovered a bad tie did which they Replaced. The car loaner, which by the way is not a rental, is a fantastic… idea as it allows me to go about my business uninterrupted, all you have to do is a little up front planning, i.e. Is generally a couple Od days advance.Service check
by Bonanzan11 on 12/05/2016updated 12/27/2016Brandi was very helpful during my visit and performed flawless in providing timely updates and status of service check.Accident related repair of 2014 Silverado
by rfw0311 on 08/21/2016updated 08/31/2016I'm a customer at the livonia Feldman Chevrolet dealer. My truck was rear ended when I was stopped at a red light. I took my truck to the dealer to have the repair done, they sent my truck to New Hudson because thats where the insurance… work is to be done i guess. The FIRST time my truck was returned the bumper was crooked and off center and still twisted on the drivers side and pushed down. Sent the truck back !!! The SECOND time my truck was ready the bumper was still not fixed correctly !!! Finally after two weeks and two new bumpers the truck was fixed, the repair was acceptable but still not perfect. When I send my truck to the dealership for repairs I expect for it to be as new. I will not be sending my truck to this dealer for any future repairs. How do you send a customers vechile back when its not right ? doesnt anyone inspect the repair before its sent back to the customer ???Great service
by Jesse12318 on 06/28/2016I bring in my car,and its always ready on time. I have had times I stopped in to have my cars winked to blue tooth. They have been great with taking care of my issues. Great place to buy a car.Feldman and GM don't warranty work/parts
by mdrazga on 02/04/2016Brought the car in for an oil change and mentioned that the check engine light still comes on my wives car. She brought it in for the check engine light with 8,400 mile on (bought the car new) and the sensor was replaced. It was… temporarily fixed but continued to come on. She said she would mention it to the service rep when she would bring the car in for regular oil changes. Lisa says that the service rep/s always said "there is no worry, the part was just replaced." Well, I travel a lot and am away from home and need to know that she drives a safe car. Finally I was able to bring the car in myself and mentioned the problem with the check engine light. I was told that the part was defected and that my bill was $100 to replace "a defected part." Doesn't GM warranty their parts? Unfortunately when I brought the car in for an oil change there was 37,000 miles on the car (just past the 36,000 covered warranty). However, this issued was mentioned on other occasions but not logged and GM must not warranty their products. This is CRAP treatment for a loyal customer. I/we will definitely not return our vehicle back to your dealership nor recommend your service to anyone else. It is very frustrating, as a customer, to be treated like that. The service rep, Thomas, was great, but he had his rules to follow. No offence to him, just the way Feldman treats a customer...just get there money.Second service on 2014 Cruse
by depmdas on 07/06/2015Good customer support, peformed oil change and tire rotation plus all other inspections and car wash.outstanding as usual by how3102
by howbo on 05/14/2015I have purchased 2 new vehicles from Liberty. I have made several service calls for regular maintenance in the last couple of years. Once again you were terrific. My rep was Bart Wakeman a complete professional. I have said it… before they have a customer for life. Thanks again Liberty Chevrolet.Great service
by lar21 on 01/09/2015Took my 2014 Chevy Cruze in for my 20,000 mile oil change and tire rotation. Service staff noticed that car had slight coolant leak at water pump. Set me up for a loaner @ no charge to me and completed water pump replacement by next day.… Oil change and rotate also done. Great service facility as well as sales department. Buy all my cars, and have them serviced there. Thanks guys. Great job! LarryAWESOME SERVICE! :-))
by Highcountry14 on 01/06/2015As always since 2008 these guys have improved 110% ... Love going here they know you by name very respectful and the shuttle service is the best. For the work being done all is good here no complaints...the mechanics go out of there way… looking your vehicle over top to bottom. Bunch of good guysSimple work
by ric33 on 01/06/2015It took over an hour and a half to do a simple oil change and replace a PCV valve. What's more the service writer lied about how long it would take to do the PCV valve.Thank you for taking the time to leave us your feedback. We are disappointed to hear of the long wait you had while an oil change and PCV valve replacement were being performed on your vehicle, and we are sorry that you felt lied to by your service advisor. We never want our clients to feel this way in their dealings with Liberty Chevrolet. Our General Manager would like to speak with you directly at (888) 377-1955 to gather more details about your experience and see how we can make this up to you. We look forward to hearing from you very soon.
excellent service
by howbo on 11/02/2014I am on my second new car from Liberty The service dept is tops. I truly can't say enough about how good they are. I am a customer for lifeGreat Service Department
by dme6973 on 09/13/2013updated 09/03/2025I take both of my Chevrolet's for regular maintenance services to Liberty and have always been treated well by the Service Staff.
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About our dealership
Feldman Automotive Michigans #1 Chevy Dealer!
Price protection guarantee No Purchase necessary - love it or bring it back!
More service bays that means less waiting!
What sets us apart
Feldman Automotive Michigans #1 Chevy Dealer!
Price protection guarantee No Purchase necessary - love it or bring it back!
More service bays that means less waiting!
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Anna, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
by Phoenix Grant on 01/29/2025