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Feldman Chevrolet of New Hudson


30400 Lyon Center Dr E, New Hudson, MI 48165 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (2) No (1)
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Dealership Service Review

2 out of 5 starsservice Rating
Feldman and GM don't warranty work/parts
Written by mdrazga on 02/04/2016

Brought the car in for an oil change and mentioned that the check engine light still comes on my wives car. She brought it in for the check engine light with 8,400 mile on (bought the car new) and the sensor was replaced. It was temporarily fixed but continued to come on. She said she would mention it to the service rep when she would bring the car in for regular oil changes. Lisa says that the service rep/s always said "there is no worry, the part was just replaced." Well, I travel a lot and am away from home and need to know that she drives a safe car. Finally I was able to bring the car in myself and mentioned the problem with the check engine light. I was told that the part was defected and that my bill was $100 to replace "a defected part." Doesn't GM warranty their parts? Unfortunately when I brought the car in for an oil change there was 37,000 miles on the car (just past the 36,000 covered warranty). However, this issued was mentioned on other occasions but not logged and GM must not warranty their products. This is CRAP treatment for a loyal customer. I/we will definitely not return our vehicle back to your dealership nor recommend your service to anyone else. It is very frustrating, as a customer, to be treated like that. The service rep, Thomas, was great, but he had his rules to follow. No offence to him, just the way Feldman treats a customer...just get there money.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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