Feldman Chevrolet of New Hudson
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Dealership Service Review
service Rating
Simple work
Written byon 01/06/2015
It took over an hour and a half to do a simple oil change and replace a PCV valve. What's more the service writer lied about how long it would take to do the PCV valve.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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libertychevy on 01/17/2015
Dealer Response
Thank you for taking the time to leave us your feedback. We are disappointed to hear of the long wait you had while an oil change and PCV valve replacement were being performed on your vehicle, and we are sorry that you felt lied to by your service advisor. We never want our clients to feel this way in their dealings with Liberty Chevrolet. Our General Manager would like to speak with you directly at (888) 377-1955 to gather more details about your experience and see how we can make this up to you. We look forward to hearing from you very soon.
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