Kia of Lansing
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Customer Reviews of Kia of Lansing
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KIA of Lansing for life!
by Gary Lehman on 03/02/2024
I just LOVE KIA of Lansing. I bought a KIA Soul about three years ago with the awesome assistance of Kody and their fabulous finance gal, Lisa. I had challenging credit but they got me into a new car. I recently went and test drove a blazer… but just didn't love it so stopped at KIA of Lansing to see what they had and fresh out of detailing was a very low milage used Sorento not even listed yet. I talked to, Kody he handed me the keys and it was a done deal I had to have it. Kody and Lisa worked very hard and even stayed late that night to secure me a loan with a far better interest rate, going well into the next day but, Lisa did her magic and made it happen for me when I didn't think it was going to. I'm SO happy with my new Sorento and most importantly LOVE it. I'll never stray from KIA of Lansing again they have a lifelong customer in me. I'm just a KIA guy! Thank you SO much to Kody and Lisa!!
thanks you two! -Gary
204 reviews
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Great Experience, Service, and Products!
by JulieMM on 11/03/2014I liked the honesty and integrity of my sales rep, finance persons, and the manager. Also, two kia employees that assisted me a few years ago are still there and either made contact with me, this time again, or helped me with my paper work.… The people at KIA are real people who are friendly, informative, service oreinted, and reliable. I can't wait for my next new purchase/lease in 36 months!Great experience with Jeff and Kia
by LTTurner10 on 10/03/2014updated 10/19/2014My salesman, Jeff was extremely patient. I came in an hour before closing and not once did I feel rushed to make a decision. Once I made up my mind the transaction was quick and smooth.2014 Kia Optima Hybrid
by amber_1982 on 09/25/2014updated 10/10/2014Aaron and his boss was able to describe my options and was able to choose a more educated choice for me so I could make a good decision financially. Aaron was very relaxed and was very pleasant. He seemed to be a newer member but did a… wonderful job and was able to get me into a new car! Thanks Aaron!KIA of Lansing Rocks
by cmelton330 on 09/22/2014updated 10/03/2014I liked the friendliness of the employees, our sales person, and the ease of which it was to trade in and get a new vehicle.Kia of Lansing was lovely!
by DebraExclaim on 09/11/2014Mondo and Eric went above and beyond to address my questions, both on the vehicle and the F&I business portion.New car purchase
by pennyrichmond on 09/11/2014Like the personal touch the dealership provides. Know our salesman real well and think he is great (Mando O). This is our third Kia and we can't say enough good things about them. Awesome vehicle.Awesome
by Lindsey09 on 09/12/2014We worked with mando and he was completely honest with us and straight forward. He didn't just make things sound sweet he made sure we knew the whole deal. I loved his honesty we will return to him for another car. Even thought my husband… and i were upside down with our current vehicle he still made it work at a reasonable price.Vehicle Purchase at Kia of Lansing
by Shaou on 08/01/2014Aaron was very personable and helpful. He made us feel comfortable and assured us that he would do everything in his power to get us get the best fit for our needs. We never felt as though he was just trying to make the sale, his intentions… were to help us get a car that would accommodate our family. He came across as a good person, which helped us to trust him and his judgement. As a result, we got a vehicle that we are extremely happy with and our faith in car dealerships has been renewed. We are grateful for the experience.They do not know what they are doing
by dougaroo on 03/07/2010I bought a KIA and found their service department more worried about black marks against their service warranty that affect their bonus than trying to fix the problem. If you buy a KIA for price, beware the service at Young Automotive...its… really poor.Rip-off dealer
by mrpebble1 on 12/07/2008I purchased a 2003 Hyundai Santa Fe used from this dealer two years ago. It had 54,000 miles on it. I asked for an extended warranty which was included in the purchase price. I found out shortly thereafter that the vehicle was still… under warranty to 60,000 miles. I asked for a credit and to cancel the policy. I advised that they should have told me the vehicle was still under warranty when I purchased it. For six months I went back to the dealer every week to ask about the credit and they jacked me around again and again. I asked our worthless Attorney General for help and all they could do is tell me to sue them. The financing company said it was all the dealers fault. They finally cancelled it but they collected neary $200 in interest over that time which was never refunded. Recently, I found one of the tires had gone bad and, guess what, there was no spare tire in the vehicle. Ripped off again. This is absolutely the worst dealer around. They cheat you and take your money and run. I would never buy from this dealer again nor any Hyundai productHyundai Azera
by fordolds on 04/01/2008Once I had reduced the cars under consideration to just a few (Avalon, Lucerne, Azera) it was a question of potential for long term satisfaction, beginning with price accomodation from the dealer. I found that the Hyundai sales rep was… young, energetic and friendly. However, it was apparent that he could not conclude a transaction without the intervention of the owner. It was bad enough that they had no inventory of the model in question (one new and one year-old used) and that leasing was obviously not a priority for their customers, but they seemed to have no awareness of the competitive alternatives. I would be able to beat their price by three thousand dollars if I was willing to drive 200 miles to get it. Inconvenient, but possibly necessary and worth it. Eventually, in a last second dramatic appeal at the exit door, a price I could accept, if not the best, was offered. I think it was cordial enough, but the role playing is something of car sales legend. And it is a further reminder of why so many people hold car sales staff in such low regard. In the mid-Michigan car market, this being a car manufacturing town, we are all acutely aware of the sluggish sales of cars. It seems counter productive to antagonize buyers, as has been my experience in nearly all purchase transactions, save one. I once bought a new, special order Dodge Dakota using an online system and it was a completely satisfying experience.Hyundai Azera
by fordolds on 04/02/2008After purchasing a one year old Azera I noted several flaws that were not apparent during the presale test drive. During the first month of ownership I looked to the service staff for corrective action and received a mixed response. To… begin with there was much evidence that they never performed anything approaching a complete presale inspection and preparation. Some examples include tire pressures widely out of spec, missing floor mats, sunroof out of alignment, and cabin air filter not replaced. I was never shown the inspection checklist. The new car setup procedure had not been performed - security codes not set and "limp home" code not inserted. And my report of pervasive tire noise, in an oscillating pattern, went untreated. And my request for warranty repair/replacement of peeling laminate on the steering wheel was ignored, all five times I asked about it. I had to buy a cabin filter, floor mats, and mud guards as well as pay for the limp home code setting. The sun roof was aligned because of a TSB issued by Hyundai. The service staff was unaware of the programming of the auto locking function until I looked up the options on the web and showed them the choices I wanted. I took the tire problem, which should have been caught on dealer prep, to a local tire store. It was resolved by Michelin, as defective, but still costing me $300 for wear on the original tires. Ultimately, I believe I have a fine car, but the experience is diminished by poor behavior of the service department. I bought the car partly because of the warranty. Yet I fear ever having to secure a serious repair under warranty. I cannot be certain they will honor the warranty and wonder if Hyundai of America cares in any case. In my opinion, they have a lot to learn about their products and reasonable expectations of their customers.STAY AWAY FROM THIS DEALER
by lovekia on 04/07/2011updated 05/26/20251. NO one will talk to you even if you are walking around for hours in the parking lot. 2. If you ask them about any cars or finance or special offers, they will ask you to visit their website (Which is cheap and down most of the time) 3.… Wont return emails. 4. Wont return calls. 5. Wont even bother to look at you even if you are standing right in front of them. Good luck if anyone wants to experience this. Wow these people should be thankful that they even have a Job in Lansing.Great!
by GoGreen33 on 10/17/2012updated 05/26/2025I have really poor credit, they helped me with getting into a car that fit into my price range. Management is nice and I got to meet many of the employees and the owner, they also have refreshments which was nice. Everyone tured me away but… they actually helped me without making me feel bad about my situation.Thank you for sharing your experience. Here at Kia of Lansing we are always on the customers team. Be it service or sale, we are always looking out for the best interest of our customers! We are happy that we were able to get you into a great vehicle for the right price. Dont forget to keep in touch. We are here to help. Follow us on Facebook and Twitter for the latest dealerships news and coupons. Ken Nixon- Internet Director knixon@lansingisyoung.com
poor experience
by adam49 on 01/08/2011updated 05/26/2025low ball the trade and up sell the cars. they dont negotiate at all and dont return calls or emails when they say they will. i was told the 3 cars i was looking at were sold the next day but upon further research i found them all at the… dealers other lots. i spoke with 2 different salesmen and they both lied about everything. very poor customer service and dont try to please the customer.
About our dealership
Young auto group, a very well know dealer has taken over hyundai of lansing. At Young auto group we strive hard to make every customer completely satisfied before and after the sale.
by garrettjames70 on 12/06/2010