Kia of Lansing

Once I had reduced the cars under consideration to just a few (Avalon, Lucerne, Azera) it was a question of potential for long term satisfaction, beginning with price accomodation from the dealer. I found that the Hyundai sales rep was young, energetic and friendly. However, it was apparent that he could not conclude a transaction without the intervention of the owner. It was bad enough that they had no inventory of the model in question (one new and one year-old used) and that leasing was obviously not a priority for their customers, but they seemed to have no awareness of the competitive alternatives. I would be able to beat their price by three thousand dollars if I was willing to drive 200 miles to get it. Inconvenient, but possibly necessary and worth it. Eventually, in a last second dramatic appeal at the exit door, a price I could accept, if not the best, was offered. I think it was cordial enough, but the role playing is something of car sales legend. And it is a further reminder of why so many people hold car sales staff in such low regard. In the mid-Michigan car market, this being a car manufacturing town, we are all acutely aware of the sluggish sales of cars. It seems counter productive to antagonize buyers, as has been my experience in nearly all purchase transactions, save one. I once bought a new, special order Dodge Dakota using an online system and it was a completely satisfying experience.