Kia of Lansing

After purchasing a one year old Azera I noted several flaws that were not apparent during the presale test drive. During the first month of ownership I looked to the service staff for corrective action and received a mixed response. To begin with there was much evidence that they never performed anything approaching a complete presale inspection and preparation. Some examples include tire pressures widely out of spec, missing floor mats, sunroof out of alignment, and cabin air filter not replaced. I was never shown the inspection checklist. The new car setup procedure had not been performed - security codes not set and "limp home" code not inserted. And my report of pervasive tire noise, in an oscillating pattern, went untreated. And my request for warranty repair/replacement of peeling laminate on the steering wheel was ignored, all five times I asked about it. I had to buy a cabin filter, floor mats, and mud guards as well as pay for the limp home code setting. The sun roof was aligned because of a TSB issued by Hyundai. The service staff was unaware of the programming of the auto locking function until I looked up the options on the web and showed them the choices I wanted. I took the tire problem, which should have been caught on dealer prep, to a local tire store. It was resolved by Michelin, as defective, but still costing me $300 for wear on the original tires. Ultimately, I believe I have a fine car, but the experience is diminished by poor behavior of the service department. I bought the car partly because of the warranty. Yet I fear ever having to secure a serious repair under warranty. I cannot be certain they will honor the warranty and wonder if Hyundai of America cares in any case. In my opinion, they have a lot to learn about their products and reasonable expectations of their customers.