Customer Reviews of Feldman Chevrolet of Lansing
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13 service reviews
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Extremely disappointed
by Dabe007 on 03/13/2024I've had my vehicle in the shop at Feldman three times without it being repaired. This non repair is a safety concern and is hindering my job.New Tires
by Torey77 on 07/21/2017updated 07/27/2017Was there about 4 hours, but was entertained the whole time. Amazing how many people come through the doors in 4 hours. All the smiles and the "Hello's" from everyone is very nice.Commitment to customer satisfaction.
by docbrock2 on 05/24/2016I had to take my Chevy Spark into Feldman's for a recall involving the bell tone for the ignition key..My service associate Gary arranged for me to have a no cost rental vehicle so that I could go about my day. When the work was finished he… called me and I picked up my vehicle with no hassle. I'm very happy with Feldman's from my initial purchase a year ago up to the present. Everyone I've had contact with has been very courteous and professional..Recall
by allycat14 on 04/25/2016updated 05/08/2016They got everything done that I need to be done on my car.Service on vehicle
by Smari919 on 02/16/2016updated 03/03/2016The service was quick and the representative was helpful and friendly.Fast turnaround - great rep
by fairlanemama on 11/28/2015Oil change and tire rotation. Appt. 7:35. Arrived early, 7:15. Out the door, all work performed, excellent communication with Mike. All service completed and back in my car by 7:37. Wow!! Thanks, Feldman, and Mike, for making my… morning great!Happy Customer
by shaydj6864 on 10/05/2015This was our first service visit to Feldman Chevrolet of Lansing after our 2015 Chevy Traverse purchase. Our salesperson, Shaun scheduled the appointment for us. We were treated wonderfully and the service was very quick and thorough.… Thank younot pleased
by bazenste on 03/09/2015My car was in the shop for 10 days just for a wheel bearing to be replaced. There was a major lack of communication, and when I finally did get my car back it was not washed not had the coolant levels been topped off. I receive better… service from a quick oil change garage. Whenever I called them with a question, I was bounced around from phone to phone and then always just had to leave a message instead of talking with someone who could help me.Trusted
by rockstap on 09/11/2014I use this service because I feel I wont be sold repairs I don't need and the quality of repairs performed were accurate. Maybe not the cheapest place but the quality is worth it.Job well Done!!!!!!
by McVaugh84 on 09/10/2014The service was great and the employees are very nice. The car was done when promised. Great job Bud Kouts!!!! Thanks DonVolt Owner Satisfaction
by MIKate on 08/27/2014I've leased and purchased cars from Bud Kouts for years. Their service also meets high standards. They are always responsive to concerns.High Prices
by concerned354 on 07/16/2009They have a service prices that are 30-50 percent higher than the competition. When you take a car in there they quote a price for fixing your vehicle that is considerably higher than other places. We went there trusting that we would… receive an honest assessment of the problems of our vehicle and also fair pricing for service. Unfortunately we were disappointed. When we confronted them with our concern - they were kind but condescending. I know that GM has been facing financial troubles because of the bankruptcy that has been recently filed - and that the dealers make a significant profit from servicing their vehicles. But taking advantage of the perceived ignorance of certain customers for profit is simply unacceptable.Friendly Service
by 1929olds on 02/04/2014updated 06/04/2025Im in my fifth year with my experience with Bud Kouts Chevrolet. I had most of my routine service performed at the dealership and had my share of mechanical problems with the car. Throughout the service experience I became to appreciate… the service experience received at Bud Kouts. The service department has a friendly atmosphere when greeted by the service advisors or service consultants. The technical staff has worked diligently to identify any vehicle problems and for the most part has repaired the issues the first time in for service. My latest service problems were intermittent and/or difficult to duplicate or identify. The service staff at Bud Kouts went the extra mile and a lot of effort to pinpoint the problem and make the repair. I would highly recommend Bud Kouts service as a place to go for a proper diagnosis and a proper repair at a competitive price. The sales staff is equally top notch having knowledgeable sales people and excellent customer focus.
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About our dealership
Feldman Chevrolet of Lansing offers the largest selection of new and used cars in the Lansing and surrounding areas. Guaranteed credit approval, 3 Day Buy Back, Tire Price Matching, and many other Feldman Advantages - why buy anywhere else?
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to our General Manager, Joe Rodriguez, at 517-374-0900 when you have a chance. Thank you, and we look forward to hearing from you.
by Andrew Newton on 03/18/2024