Customer Reviews of Bob Maxey Ford of Howell
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Best car buying experience ever!
by Lcam810 on 03/02/2025
By far the best car buying experience I have ever had. Jenny is wonderful to work with. With 20+ years experience I wouldn't go anywhere else! No pressure, very knowledgeable. It was a fast and painless process!
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106 reviews
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Lost Tire
by Wolverine41 on 04/27/2018updated 05/21/2018Lost tire was replaced using a third party warranty which was completely handled by the Ford Service technician.My first Ford experience!
by tclc0916 on 03/27/2018Will Andrews did a fantastic job explaining our options and working with us to determine the right vehicle. He offered us patience, honesty and a great understanding of the Ford vehicles he's obviously proud to sell. Since purchase I've… been back once with a question and the staff was great. This is our first Ford purchase and we are certainly pleased. This is a truck we'll have for a long time.Treated
by Richk63 on 11/11/2017Treated like I'm their most important customer. Very professional friendly service! Always take my service needs to them.Replacement of windshield washer motor
by okedoak on 10/13/2017I dropped my 2015 Ford Taurus off for service to repair the windshield washer motor5 stars
by Wolverine41 on 09/08/2016updated 09/16/2016outstanding service visit as they took my truck early, completed the work quickly and I was back on my way within 45 minutes of my arrival. I called after my Oil Change soon lite came on and was able to get an appointment the next day so I… did not have to drive my truck to Kalamazoo and back before that was taken care of. Your service reps and everyone there was very nice and professional.Your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Job well done
by Tonyaogden on 04/01/2016updated 04/11/2016I own a Ford focus and the service was excellent they got my car done very quickly and it was clean the staff was very friendly and helpful. Thanks for a job well done.Recall
by Siggy1usa on 04/08/2016Staff was very helpful but problem re-arose as we were driving home from dealer (Rattle in sunroof area) other items seem to be ok. Will have to reschedule a fix in the future.It is great to hear you get back on the road with confidence because of your trust in our business! Thank you so much for choosing Bob Maxey Ford of Howell, Inc. as your first choice for service!
Great dealership
by whw7178 on 04/01/2016Repairs were done in the time promised. Very friendly staff"Great Customer Service"
by taurussho1946 on 02/25/2016would like to acknowledge the service crew at Bob Maxy Ford (Howell). Came in with a car crisis (sunroof became detached while driving) and the team jumped into action to assist me. Dan took the lead and got a rental car for me ready in… minutes. Billy kept me updated throughout the repair process. The entire team was personal, courteous and provided exemplary care. Thank you!"Exemplary Customer Service"
by TaurusSHO1946 on 02/23/2016I had a "crisis" situation in which the sunroof of my Ford Taurus suddenly became detached (while driving). I had to hold the sunroof in place for 3.5 miles in frigid temperatures to the Bob Maxey Ford Dealership. The team jumped into… action to assist me. Particular recognition goes to Dan and Billy who went above and beyond to tend to my needs. Dan took charge and told me not to worry about anything, provided a rental car immediately and Billy kept me updated on the progress of my repair. This exemplary customer service is why I will continue to recommend Bob Maxey Ford and their crew.We set high expectations for ourselves so its gratifying to hear you had a great experience with us, TaurusSHO1946. We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.
This was a repair done under the vehicle warranty, no quote was needed
by 14escape on 02/05/2016Excelant Service, friendly, Fixed and completed when promised . 😬I AM PROUD TO CALL BOB MAXEY MY AUTO DEALERSHIP
by SharMarie on 01/13/2016updated 01/27/2016I took my Ford Edge Limited in for service for a recall issue as well as an issue I was having with my car overheating. Kyler, a service representative was friendly, professional and very helpful from my first call for an appt. to the… end result. They diagnosed my problem and finished the recall service within 48 hours. When I picked the car up- Kyler had my car washed and ready to go at the front door. I have taken my previous 3 cars to them for service and have always been extremely happy. Excellent customer and mechanical service-in this all too mediocre business world today. HATS OFF TO BOB MAXEY-I AM PROUD TO CALL THEM MY AUTO DEALERSHIP!!!!A customer for life
by ALancaster on 01/11/2016The service department diagnosed a minor problem created by service at another dealership. They corrected it, cleaned up the engine, topped off the oil and did it all for no charge. I'm very pleased.good
by dwalker5755 on 12/24/2015updated 01/11/2016Service was very good, and staff was very good. Taken care of in a reasonable amount of time.Oil Change
by claredh2 on 12/26/2015updated 01/10/2016they kept my appointment date and time exactly as I had scheduled it. The staff is friendly and the work was performed perfectly.Awesome
by 5fordsinarow on 01/07/2016Awesome. Your salesman Paul was extremely helpful. I would highly recommend him and your dealership to family and friends. The upgrades to your showroom and service areas are most noticeable. I have purchased 5 vehicles from this location… and this experience was the most pleasurable. You and your staff are the BEST of the Best. See you next time I need a new ride.It was truly a pleasure to do business with you! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
It was truly a pleasure to do business with you! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Out of balance
by Stovebolt8621 on 12/18/2015updated 01/07/20162015 F150 King Ranch. The tires felt out of balance when I was driving it, I gave it some time before bring it in because I know brand new tires aren't perfectly round. The problem felt like it was getting worse and I called for an… appointment to get the wheels balanced. They were able to balance 3 of the 4 but the right rear tire was so out of round they couldn't balance it and had to order a new tire to replace it. It's much better now but it may need to be rebalanced again, there is still a slight shimmy but way less than before.Tina was Amazing
by TOlrich on 12/27/2015I leased a 2016 Fusion that I absolutely love! The car is great as expected, but the service I received was what really set this car buying experience apart. Tina Socha was beyond amazing and has made my boyfriend and I customers for life.… Thank you for such a wonderful car buying experience.We set high expectations for ourselves so its gratifying to hear you had a great experience with us, TOlrich. We are happy to hear that we were able to gain your trust in our business. We hope to see you again!
We set high expectations for ourselves so its gratifying to hear you had a great experience with us, TOlrich. We are happy to hear that we were able to gain your trust in our business. We hope to see you again!
good service and friendly people
by rougerat1965 on 12/15/2015the person at the service desk was very helpful with questions I had about maintenance on a 13 year old truck (I love).Here at Bob Maxey Ford of Howell, Inc. we sincerely appreciate your business, rougerat1965! We hope you continue to choosing Bob Maxey Ford of Howell, Inc. for all your vehicle needs! Take care!
Maxey - Good to SHO
by Tim14SHO on 12/11/20152014 SHO - high degree of technolgy. Maxey service was up to the job, and then some. First rate service, great follow-up, kept us informed and done fast. Couldn't be better. But it was. They gave us a free loaner. We'll be backExtremely Responsive and Went Out of Their Way!
by rayjackkit on 12/01/2015Al, from used cars, reached out to me immediately after I sent an online inquiry. They were extremely helpful and I am so glad I decided to purchase our truck from Bob Maxey Ford.Our Staff works hard to go the extra-mile for our valued guests, rayjackkit! It is great to hear our Staff took such great care of you! We hope to see you here again!
About our dealership
What sets us apart
Award winning customer service. Recipient of the highest customer service award, The President's Award FIVE YEARS IN A ROW! Only Ford dealer in Livingston county to do so!
Amenities
- Complimentary Loaner Cars
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- After Hours Drop-Off
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Maxey Ford of Howell. Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 03/04/2025