Bob Maxey Ford of Howell
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Dealership Service Review
service Rating
"Exemplary Customer Service"
Written byon 02/23/2016
I had a "crisis" situation in which the sunroof of my Ford Taurus suddenly became detached (while driving). I had to hold the sunroof in place for 3.5 miles in frigid temperatures to the Bob Maxey Ford Dealership. The team jumped into action to assist me. Particular recognition goes to Dan and Billy who went above and beyond to tend to my needs. Dan took charge and told me not to worry about anything, provided a rental car immediately and Billy kept me updated on the progress of my repair. This exemplary customer service is why I will continue to recommend Bob Maxey Ford and their crew.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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bobmaxey_ford on 02/26/2016
Dealer Response
We set high expectations for ourselves so its gratifying to hear you had a great experience with us, TaurusSHO1946. We always appreciate feedback from our customers, and it makes us feel good to know that our team did right by you.
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