Todd Wenzel Buick GMC
Customer Reviews of Todd Wenzel Buick GMC
Review type:
Three vehicles lease with Todd Wenzel in Grand Rapids and Hudsonville
Not a great week for the service department
by Jamal on 05/06/2022I made a Friday appointment with the service department to have two my key fabs worked on as well as two other projects. I was called later that day and informed that a part that was needed to complete the job wouldn’t be in until Monday.… However the technician who was helping me had a family emergency (nothing anyone can do about that) but nobody called me at all about my car. When I finally called on Wednesday I was told “oh, it’s ready.” I retrieved the car on Thursday, paid and got home only to find that only one fab was fixed. When I called to try and rectify the matter I was told they can’t see me until Monday. Service Director Matt Andrzejewski said that if I wasn’t completely satisfied with the service provided then I should call him before filling out this survey. I called twice and never heard back. Thus completing a very unsatisfactory experience.Nothing
by Henry on 05/06/2022Brought car in first thing in the morning because my engine fan runs, after I shut off the car, until the battery dies. They looked it over for two hours before deciding it might be a resistor in the fan assembly (which they don't have).… For this they charged $180 and accomplished NOTHING.Hi Henry. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
Todd Wenzel Service - Great as expected
by Another satisfied customer on 05/04/2022The service department of Todd Wenzel GMC/Buick are consummate professionals who seek to do right by those they serve.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Great Service
by MB on 05/03/2022Todd Combs did a great job very professional and easy to work with! Great communication, and got all my paperwork done before I got there to buy my new truck. Topped off DEF before I left. Would recommend over other dealerships for sure and… I visited a few during my search.We couldn’t be happier that Todd provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Less than stellar
by Disappointed on 05/03/2022What started out to be a pretty straight forward opportunity turned into a roller coaster. The car market is challenging enough right now, what did not help is the lack of preparation and terrible communication I experienced with the sales… associate. Needless to say, I will not be coming back here in the future.We are sorry that your experience didn’t quite match your expectations. We would love to know more so that we can deliver a better experience next time. You may reach us anytime at marketing@toddwenzel.com. Again, we apologize for your negative experience and hope we can figure out what went wrong so that we can fix it. Thank you.
Excellent Experience
by Brooke on 05/02/2022I had an excellent experience with Todd Wenzel Buick Gmc of Grand Rapids! Marc helped me purchase my first SUV (Acadia)and made the experience as seamless and easy as possible! Went above and beyond to answer any questions or special… request I had! I would highly recommend to friends and family. Was happy to make a deal with them and would definitely consider them again in the future. Thank you, Marc!We couldn’t be happier that Marc provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Lease purchase experience
by KAT on 05/01/2022Jeff is professional, knowledgeable & always willing to help. I've worked with him for several years. Highly recommend 👌Thank you for this amazing review. Jeff does an incredible job as one of our sales professionals and we are glad you recognize that. Our hope is that every person who comes in has an experience like yours. Thanks again!
Friendly Service Representives
by Ted on 04/30/2022They are timely in doing their work. If issues arise they contact you right away.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Eddie Fisher very nice to work with
by Darrel on 04/30/2022I have questions on financing. What was my GM Employee discount amount. There should be a sheet showing list price with employee cost. Also wasn’t told about $400 turn in fee.Thank you for this amazing review. Eddie does an incredible job as one of our sales professionals and we are glad you recognize that. Our hope is that every person who comes in has an experience like yours. Thanks again!
Friendly and efficient.
by Just me on 04/30/2022I was pleased with the service at Todd Wenzel; they did an oil change, tire rotation and replaced the rear wiper. The crew were very friendly and pleasant to do business with; I appreciate that!We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Great place to take my car
by Jill B on 04/30/2022I like that they keep me informed about my appointments. I like that they coach me on what needs to be done without pressure. I am very confident that my car will work as it needs to no matter the season. These guys are worth every penny!We are so grateful for your kind words. Thanks for sharing your review with us and the community.
No more discounted oil changes
by Mary Lou Dirkse on 04/30/2022Purchased auto with lifetime oil change discounts. Service rep told me that Todd Wenzel will no longer honor this discount. Bummer. I probably will not be returning to Todd Wenzel for services.Hello Mary, because of the continued inflation in oil prices we’ve had to adjust ourselves and make some changes to our discount program. We do understand how this can be frustrating but are doing our best to remain competitive in the always-changing market. Again, we are sorry to hear of your disappointment.
Dependable and timely service
by Nikki on 04/29/2022I was able to schedule my oil change the day prior and then be in and out within an hour! Great service with friendly staffWe are so grateful for your kind words. Thanks for sharing your review with us and the community.
Great service
by HJW on 04/28/2022Service was great, received a loaner vehicle for my use.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
They listened to me and did not push a more expensive car!
by Ken D on 04/27/2022Kevin Pham was great to work with!We couldn’t be happier that Kevin provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Passenger side mirror replacement
by Dave Baker on 04/27/2022My dad used to say anyone can sell you a car, but can they service it? Now I understand! This dealership services what they sell, and they do it really well. Also, they have a lot of candy in the waiting room.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Love this dealership!
by Sarah White on 04/26/2022Greg took care of us! He made the process so easy. Highly recommend using this dealership!We couldn’t be happier that Greg provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Always a Fantastic Experience
by Stormie on 04/25/2022Jamie and Heath always go above and beyond to ensure a phenomenal experience! I appreciate them and all their hard work!Thank you for taking the time to write about your experience. It is wonderful to hear that Jamie and Heath were able to provide you with the excellent experience we strive to provide all our customers.
Very helpful!
by Amy on 04/25/2022Jeff was very helpful and answered all of my questionsWe couldn’t be happier that Jeff provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Very helpful!
by Amy on 04/24/2022Jeff was very helpful!We couldn’t be happier that Jeff provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Excellent service!
by Sergey Zybin on 04/23/2022Quality is very good!We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Buick Envision
Jeep Compass
Chevrolet Malibu
GMC Sierra 1500
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Hi Jamal. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
by Todd Wenzel Buick GMC on 05/10/2022