Todd Wenzel Buick GMC
Customer Reviews of Todd Wenzel Buick GMC
Review type:
Service
by Jeff trader on 01/28/2025Very satisfied with the service and the time that it took to complete the serviceThey Damaged My Oil Cooler! Avoid Avoid Avoid
by Nick S on 12/17/2024On Wednesday December 11, 2024 I took my vehicle (2017 Chevrolet Trax) to the Todd Wenzel Service Center at the Dealership for an Oil Change / Tire Rotation. Upon completion of the Oil Change and Tire Rotation I verified with the service… manager that there were no leaks or any repairs needed to my vehicle. He confirmed. As soon as Wednesday afternoon and the morning of December 12, 2024 I could smell oil coming through the vents of my vehicle and it became progressively worst. On Monday December 16, 2024 I went back to the dealership to inquire about the oil smell. I told the service manager I had the 100,000 mile maintenance done on my vehicle last year and took good care of my vehicle. He then brought me to the shop floor to show me the issue with my vehicle. While walking through the shop floor the service manager stated "You said you had some work done recently its possible someone bumped your oil cooler or damaged it somehow" and I said "I haven't had any work done other than the oil change! The maintenance was done last year." THEY DAMAGED MY OIL COOLER. I know for a fact my car was NOT leaking prior to the Oil Change Service done on Wednesday December 12, 2024 and the dealership confirmed that with me. I have reached out to the dealership to no avail. I have filed a complaint with the Better Business Bureau as well as General Motors regarding this. What should have been a simple $100 oil change has turned into a $2000 fiasco!!!Oil change and tire rotation
by Darren1 on 11/13/2024I took my car in for an oil change and tire rotation and they missed puting on a lug nut. Not good and not very satisfied for this basic service.Great Service
by LynneJe on 05/08/2024Just routine maintenance, but in and out quickly, also washed car. Very professional and service oriented.Great Team.
by Joshua G on 01/28/2024Thank you, Vincent for being a real one. I enjoy the catching up when I come in for my oil changes. Very welcoming energy.Vincent is the best! We appreciate your business!
This is the first 1 star review that I have ever given.
by Don Case on 06/07/2023I wasn't unhappy with the truck until the paint started to peel off by both rear doors. I went to the dealership to ask about getting it fixed, but the service person wouldn't even get out of his chair to look at my truck. I told him it… only had 70 thousand miles on the truck, and he laughed at me. He laughed in my face and told me the guy next to him was buying two trucks. I can't say that it's fair to call this a service review because they never worked on the truck did not even look at it.Terrain Repair
by 2018 Terrain on 03/28/2023Outstanding customer service, the team is friendly and inviting. Car was repaired in promised timeframe. Their shuttle service is prompt and courteous as well.Oil change tire rotation
by Bob t on 08/10/2022They got the service work done in half of the promised time. All of the service work was done correctly. The service personnel was polite and a pleasure to work with.Hello Bob, We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Best Service Ever!
by K Bowman on 08/09/2022Best Service Ever! I scheduled my appointment for oil change and I was in and out of Todd Wenzel in no time. The price was fair for oil change as I believed. Customer service was excellent as always in taking care of my needs and finding… out what I need to do a simple repair on my automobile at the same time. Thank you Todd wenzel for what all you do in going over and beyond expectations. Thanks Joe and Vince for taking care of me! What an amazing experience there at Todd wenzel I had guys!!Thank you for taking the time to write about your experience. It is wonderful to hear that Joe and Vince were able to provide you with the excellent experience we strive to provide all our customers.
Steve is the man
by Austin Marquez on 08/09/2022They are very customer- oriented here. Very helpful and prompt in operation practicesHello Austin thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
Classy
by Tom C on 08/07/2022The nicest waiting room aroundHello Tom, we are so grateful for your kind words. Thanks for sharing your review with us and the community.
Excellent service. Personal attention
by Judue on 08/04/2022Steve Olsen is very helpful and caring. He was kind enough to see to my grandchildren getting a snack while we we’re airing !!We couldn’t be happier that Steve provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Nothing more nothing less
by SB on 08/03/2022They have a good number of rude representatives and paid no mind to me when I was there for recall work for my car, granted I had no choice but still a poor showing on their part.Hi Walter. We are sorry that your experience didn’t quite match your expectations. We would love to know more, so that we can deliver a better experience next time. You may reach us anytime at marketing@toddwenzel.com. Again, we apologize for your negative experience and hope we can figure out what went wrong so that we can fix it. Thank you.
Great Service Every Time
by Pam R on 07/30/2022The service department is great. They are always able to get my car in right away. Dan Tep is super, always goes the extra mile.We couldn’t be happier that Dan provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Great Service
by Wayne Olsinski on 07/27/2022Fair pricesHi Wayne, thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
Service and more
by Mark on 07/27/2022I was pleased with the service preformed on my vehicle. As I waited for them to finish, I realized that I didn’t have enough funds to pay my bill. They then had a courtesy driver take me to my bank so I could get the funds needed. This was… above and beyond in my opinion.Hi Mark, we are so grateful for your kind words. Thanks for sharing your review with us and the community.
Took care of my vehicle
by Lady Diesel on 07/27/2022This dealership is timely with service and keeps you updated on what is happening and in what timeframe it will happen.Thank you so much for your kind words. We appreciate you taking the time to leave us this review and we look forward to working with you again!
Did not fix any of the issues
by Courtney on 07/23/2022I took my car in for 4 issues and not one was fixed. I was told everything was normal. I might believe that if I had had these issues from the start but they have all developed recently. Errors popping up every time I turn the car on, loud… beeping noise when the car runs, and gets even louder when the blinker is turned on, plus a transmission issue where it revs too much and sounds awful when going from a stop. Overall very dissatisfied. Will not take my vehicle back to this location.Oil change and filter
by Jl on 07/22/2022Fully staffed. Appointment on time. Clean waiting area.Hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!
Satisfied with entire service
by JQ on 07/16/2022updated 07/25/2022They are a personable service team and do the best they can to help their customers every need.
Buick Enclave
GMC Canyon
Jeep Cherokee
GMC Sierra 1500
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Thank you for the great review. We thrive on providing fast and excellent service, even with routine maintenance. Thank you for choosing us!
by Megan Potts on 08/05/2024