Todd Wenzel Buick GMC
Customer Reviews of Todd Wenzel Buick GMC
Review type:
Top notch service
Helpful
by Sue on 07/16/2022Service people are very knowledgeable and helpful.Happy Customer
by Derrick on 07/16/2022A car repair is never fun but Vince Hightower at Todd Wenzel is my go to guy. Very helpful and the service goes do what they say they're going to do. I have always been happy with the work!We couldn’t be happier that Vince provided you with a great experience. He is a true asset, and we are lucky to have him on the Todd Wenzel team.
One stop shop
by Dan Sparrow on 07/16/2022Fast, clean and courteous. Best oil change to date, over 35 years.Hearing that you had an excellent service experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you again!
Great service
by Andrew on 07/16/2022I had an appointment at 2 on a Friday was worried they wouldn’t get it looked at or repaired so I dropped it off at 9AM. I told them all the problems I was having with it and by 12:30 they called with an update and found a few other things… that needed to be repaired. Everything was finished by 3:00 and he was able to get everything covered under warranty.Hi Andrew. Thank you so much for your kind words. We appreciate you taking the time to leave us this review, and we look forward to working with you again!
Best service rep Dan!
by Geri on 07/15/2022A big Thank You to Dan and the technician who righted the wrong from another shop on my Buick. I appreciate all of your efforts!We couldn’t be happier that Dan provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
Getting disappointed as time passes
by Lindsay on 07/14/2022I don't feel like my needs have been taken care of since purchasing last month. The sales and financial team were so friendly and great at first, and have responds somewhat promptly to my questions at times, but other times they do not. Or… they don't actually help me, just send me in circles. For instance, I need a key replacement and they pawned it off in service department who pawned it off onto another dealership who says the sales person should set this up since it's under warranty. It seems no one wants to actually help me. I NEED a key. They also failed to provide me with copies of the warranty I purchased until I asked. Did not make sure that I the code to my number lock system. I think this place has potential to be great but I am very disappointed currently.Hi Lindsay, thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please give our used car sales manager, Jesse Porter, a call at 616.975.3647
Jog for 45 and let the experts do what they do best!
by Rick on 07/13/2022They aim to please by informing you of what needs to be accomplished🤙Hello Rick, we are so grateful for your kind words. Thanks for sharing your review with us and the community.
Oil change
by Kathy on 07/13/2022Everyone was friendly, the waiting room was comfortable and stocked with snacks, and checking out was easy too.Hi Kathy, we are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Yup
by Matt on 07/12/2022Easy to work with and not pushy like most dealerships.Hi Matt, hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!
First Time Leasing a Car
by Bella on 07/11/2022Going on to the lot I had no idea what kind of car I even really wanted, but Kevin was so patient with me. He was very easy going the whole time working with me and helped ease my anxiety by answering any questions I had. Honestly, everyone… there is super nice and I highly recommend if you’re looking to buy or lease a car. :)Hi Bella, Thank you for this amazing review. Kevin does an incredible job as one of our sales professionals and we are glad you recognize that. Our hope is that every person who comes in has an experience like yours. Thanks again!
New Truck Purchase
by John Doe on 07/10/2022I worked with Jeff on the purchase of a new vehicle. He was friendly, knowledgeable and professional.Thank you for this amazing review. Jeff does an incredible job as one of our sales professionals and we are glad you recognize that. Our hope is that every person who comes in has an experience like yours. Thanks again!
superior service
by cdrose on 07/09/2022Vince is very knowledgeable and help solve my problem. I like the personal touchWe couldn’t be happier that Vince provided you with a great experience. He is a true asset and we are lucky to have him on the Todd Wenzel team.
5 Star review
by Martha on 07/09/2022Very efficient and friendly Appreciated the new addition of candies in coffee areaHi Martha, We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Awesomeness
by Lesa on 07/08/2022Jamie took great care to help me find the right vehicle for me. Great service, and very knowledgeable. Isiah was a nice guy took care of financing and took time to go we over everything. I would highly recommendThank you for taking the time to write about your experience. It is wonderful to hear that Jamie and Isiah were able to provide you with the excellent experience we strive to provide all our customers.
Happy
by Joe Sherman on 07/08/2022You all followed through with a Carvana warranty. Good jobHi Joe, Thanks for the great review! The team at Todd Wenzel is thrilled you’re so happy with your experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future.
Professional grade service
by AJD on 07/07/2022Professional, efficient, timely. Exceptionally clean facilities and comfortable waiting room.We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Quality service
by Josh Olson on 07/07/2022Knowledgeable service writers and technicians.Hello Josh, we are incredibly grateful that you took the time to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. It’s customers like you that make our job wonderful.
Customer service
by Not too happy on 07/03/2022Had a coupon from another dealership for an oil change, they would honor it after they added another $25. Service attendants said they could because it’s just like buying a Mt Dew and someone adds on a deposit. We are from out of town… and purchased the car and others from them. Sad that they treated us that way. Asked to talk to service manger and was told he was out, but we saw him sitting at his desk. Just a bad experience… I wonder if the end result is they lose us as a customer…maybe they don’t care?Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please give our Service Director, Matt Andrzewski, an email at matta@toddwenzel.com
Good Service
by Isadore Small on 07/02/2022Timely and dependable work!We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Grand Canyon
by Lonie Richardson on 07/01/2022Easiest vehicle purchase I've everything made. Number 56.Hi Lonie, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to working with you in the future!
great work Mel and team!
by Bill on 07/01/2022Really appreciated great, straight and focused sales on purchase of a used GMC truck that beat my requirements!Hi Bill, we are so grateful for your kind words. Thanks for sharing your review with us and the community.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Hi Sue, hearing that you had an excellent experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come!
by Todd Wenzel Buick GMC on 07/19/2022