Todd Wenzel Buick GMC
Back to Service Reviews
Dealership Service Review
service Rating
Customer service
Written byon 07/03/2022
Had a coupon from another dealership for an oil change, they would honor it after they added another $25. Service attendants said they could because it’s just like buying a Mt Dew and someone adds on a deposit. We are from out of town and purchased the car and others from them. Sad that they treated us that way. Asked to talk to service manger and was told he was out, but we saw him sitting at his desk. Just a bad experience… I wonder if the end result is they lose us as a customer…maybe they don’t care?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Todd Wenzel Buick GMC on 07/06/2022
Dealer Response
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please give our Service Director, Matt Andrzewski, an email at matta@toddwenzel.com
Report