Mercedes-Benz of Sudbury
Customer Reviews of Mercedes-Benz of Sudbury
Review type:
Superb Service!
by AJ on 03/13/2024As in the past, and again this time as well, Brian was superb in taking care of my service needs. He was very attentive to my request - including running to the service bay when I had an additional request after the work had started. The… family was happy to see a serviced car that had also been washed and cleaned! I highly recommend Mercedes Benz of Natick for all your service and care purchase needs!Excellent service and repair
by Dan on 03/10/2024Were able to replace my damaged tire same day from inventory and dealt with my warranty company making the process seamless. Also cleaned the car inside and out!Dan, it's great to know that our team at Mercedes-Benz of Natick could help make your tire replacement process seamless and efficient. Thank you for choosing us! We're always here for you! Enjoy the clean car!
Fantastic service
by BarbM on 01/03/2024Brian is a wonderful Service Adviser. I have used him several times. He is professional, attentive and gets things done quicky with an awesome car wash!!Hey Barb, we're delighted to know that Brian has consistently provided you with top-notch service experience at Mercedes-Benz of Natick. Thank you for choosing us! We'll see you next time. Safe travels!
Fantastic service
by BarbM on 01/03/2024Brian is a wonderful Service Adviser. I have used him several times. He is professional, attentive and gets things done quicky with an awesome car wash!!Hey Barb, it's great to know that Brian has been able to provide you with an excellent service experience at Mercedes-Benz of Natick. We appreciate your kind feedback and look forward to serving you again in the future! Safe travels!
Unplanned issue solved
by RMH on 12/01/2023I went in without an appointment due to punctured tire. Jason verified they had the correct tire in stock since the old one couldn’t be patched. The problem was taken care of while I waited. Everyone, as usual, was extremely pleasant and… helpful.We're glad to know that Jason and our team at Mercedes-Benz of Natick were able to assist you promptly. Thanks for sharing your experience and please don't hesitate to reach out if we can be of service again in the future!
Loved the Sales, Hate the Servie
by Nina on 10/19/2023I had a great experience with Nick my sales agent, but beyond that: So when I bought this car, I bought a "3 year service package." I drive ridiculous amounts due to the nature of my job. At my 3rd service appointment, which I was… doing a a dealership closer to me, I was informed that I had too many miles on my car and that I would have to pay out of pocket for the service. 400.00 They told me that the business manager had done my contract incorrectly, and that I would have to call them. So I did. He explained to me at this point, that because I had put 30k (in less than a year) on my car, that I had exceeded the 3 year mileage, and they would not give me my last paid for visit. I asked to speak to a manager, and he told me that the manager would call me. He did not. I called again, and was told that the sales manager would call me back in an hour. He did not. I called a third time, and spoke to the general manager, after waiting 3 hours for the promised 1 hour callback. I explained the situation, and then he agreed, that they were not used to be driving as much as I do, so it was a misstep. All I asked for was my third paid for service, and he said done. Today, I took that car in for the service, got the loaner and was on to my work day, when I was called and told that they would not honor what I was told, and he'd said because of my mileage that I could only have a 20% discount. I called the other dealership, closer to home, and went back to get my car. Took it to Mercedes Benz of Burlington, and they serviced it same day as a courtesy while giving me hot tea. While I was there, I priced out my next car, because I don't want anything in my life that even makes me think of Natick.Thank you for the review, Nina. It's clear we've fallen short of our goal to provide exceptional customer care and we sincerely apologize for any frustration or inconvenience that's occurred as a result. I will make sure this feedback gets addressed with our team and encourage you to contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Fahad Arshad - General Manager - farshad@herbchambers.com
Above and Beyond!
by Mary Louise on 04/22/2023We had a scheduled service and the results were serious for an 8 year old car. So we investigated purchasing a new car. Because it was late in a Friday afternoon, and we hadn’t eliminated repairing the car, Brian took all pressure off. He… offered to keep the car til Monday for us to make our decision. We bought a new car, later in the afternoon, and Brian was another big part of our terrific Chambers experience. We’ve been customers for 35 years! Brian made an unexpected situation, easy!Thank you for the kind review, Mary Louise! We're truly honored to have earned your business for the past 35 years and are thrilled to hear that Brian took such wonderful care of you throughout this most recent experience. Enjoy your new vehicle and please don't hesitate to reach out the next time our Mercedes-Benz of Natick team can be of assistance!
Simply service
by Red GLA on 09/14/2022This is a review of the MB Natick service department… excellent intake at 7am.., communication with the service department—they needed a few special parts and rescheduled the pickup for the next day which actually happened! Everything was… perfect. I used to go to MB Somerville (which was also excellent) but this is more convenient and so far, I’d say even better!Professional and efficient service
by Paul on 05/21/2021Friendly and professional service department. They were a pleasure to deal with!We are honored to receive your support! Thanks for your business, from all of us at Mercedes-Benz of Natick and we'll see you next time!
Happy Customer
by Robert on 04/23/2021As always Mercedes Benz of Natick does an excellent job each time I have service with them.The service Advisors go out of their way to help you understand the issues related to my car.Thanks for trusting the Mercedes-Benz of Natick service team! It is always our pleasure to take care of you, we'll see you next time!
Expensive experience
by Jim Winschel on 02/01/2021It was a pleasure working with Brian, but as always, taking your car to the Mercedes dealership for repairs and servicing is a very expensive experience.MB Natick - BEST
by Jigar Panchal on 01/31/2021Bought my car from this natick mb dealer. Entire staff very friendly. Sales and service advisors very helpful on each steps. Mr. Brian my service advisor always help me out and always fair with everyone.Service Feedback
by Carol Fassino on 01/21/2021Luis Aguasvivas is an excellent service rep. Provides timely feedback and is very easy and pleasant to work with.1st class service!
by Richard Daly on 01/10/2021Polite fast and efficient.tires
by paul innamorati on 12/17/2020good job, work completed as requested.Friendly, competent and timely service
by Ken M on 11/04/2020High quality service shop for Mercedes. Properly diagnosed and resolved a few issues I have had with my 2017 GLS 550. All the people on greeting, coordination, and service evaluation friendly and competent.Excellent Service!
by Tulio E on 11/03/2020My 2019 GLE AMG SUV Coupe was serviced for 20K Miles. Adam Shapiro, the Service Director, and Brian, my service advisor, were so helpful and courteous. I recommended Mercedes Benz of Natick for all your Mercedes Benz needs. You won't be… disappointed!Mercedes of Natick
by service rating on 10/26/2020Everything was handled efficiently and courteously.New car
by Shaneze Islam on 10/21/2020The sale person Saena Nikolas was very helpful we appreciate everything she has done for us,awesome customer service,couldn’t ask for anything better,exceeded my expectations thank you saena!!!.Excellent service
by Dem237 on 10/04/2020Efficient,accommodating, friendly. Especially. Helpful customer service rep Fred Romsey.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Hi AJ! It's great to know that Brian and our team at Mercedes-Benz of Natick continue to meet your service needs! We appreciate the recommendation and look forward to serving you again in the future. Enjoy your clean car!
by Mercedes-Benz of Natick on 03/15/2024