Herb Chambers Cadillac of Lynnfield
Customer Reviews of Herb Chambers Cadillac of Lynnfield
Review type:
Sales review
Marcelo
by Heidi on 02/09/2025Overall great service and Marcelo De Oliveira service Advisor was very friendly and helpful. Marcelo gave me great feedback on my XT5 Cadillac that was in for regular maintenance.Heidi, we're delighted to hear that Marcelo provided you with excellent service at Herb Chambers Cadillac of Lynnfield. Thank you for sharing your experience and trusting us with your XT5's maintenance!
Awesome
by Bill on 02/07/2025Very friendly!Bill, thank you for the terrific review of Herb Chambers Cadillac of Lynnfield!
Great service team !!!
by Madmikes express on 01/30/2025updated 02/06/2025The sales and service team went about ve and beyond to take care of an issue a had with a used vehicle purchase a had made. Marcelo in service is absolutely fantastic! Very informative and helpful with any issue i may have.Thank you for sharing your experience with us! We're delighted to hear that Marcelo and the Herb Chambers Cadillac of Lynnfield team went above and beyond to assist you. We appreciate your support, and we're here if you need anything else in the future!
I was in an out in record time
by Gigi on 01/28/2025updated 02/04/2025The staff were great. I went in knowing what I wanted and Tim understood the assignment and moved things through without issue.Gigi, we're delighted to hear that Tim and the team at Herb Chambers Cadillac of Lynnfield made your experience seamless. Thanks for sharing your positive feedback!
Lynnfield
by Emmanuel Jean Michel on 02/01/2025The service greeting guy I believe he served on the army he was great from start to finishEmmanuel, thank you for sharing a positive review of Herb Chambers Cadillac of Lynnfield!
A knowledgeable employee can make a difference
by Arlen on 01/28/2025My opinion of the Cadillac of Lynnfield service department changed with the efforts of one Mark Gelinas whose outstanding attention to detail needs to be commended. I have had a persistent problem with the 2023 CT5 I leased from Chambers.… I have tried to get this issue resolved with the sales person [who does not return calls once the car is taken by the customer] the service manager and others in the service department. I gave up on doing future business with Chambers till my experience with Mark who made sure ALL reported issues were addressed. Thank You Mark ArlenWe're delighted to hear that Mark turned your experience around at Herb Chambers Cadillac of Lynnfield, Arlen. It's great to know he ensured all issues with your vehicle were addressed thoroughly. Thank you for sharing this feedback, and we hope you'll consider us again in the future!
Oil change
by Tom on 01/17/2025updated 01/24/2025Very professionalTom, it was our pleasure to assist you. Thank you from all of us here at Herb Chambers Cadillac of Lynnfield!
Positive Service Experience
by Mike O on 01/14/2025updated 01/21/2025Overall great experience my car was fixed as expected and on timeThank you for trusting Herb Chambers Cadillac of Lynnfield with your business, Mike!
Service
by Joe on 01/11/2025updated 01/21/2025You are treated and welcomed like family The service department is top notch and professional . Rayner was very helpful !Joe, we're delighted to hear that Rayner and our service team at Herb Chambers Cadillac of Lynnfield made you feel like family! Thank you for the kind words.
Very Happy
by Trish B on 01/19/2025Service appointment began on time. Waiting area was very comfortable and my service rep was very access accessible and helpful.Trish, we're delighted to hear that your service appointment went smoothly and you found our waiting area comfortable at Herb Chambers Cadillac of Lynnfield. Thanks for sharing your experience!
Unrepaired Squeaky Brakes
by Diane Belleville on 01/18/2025Had my 2024 XT5 car in there 6-8 times for squeaky brakes. Contacted GM about it also. Bottom line is this per their service tech and service manager. It is normal to have your brakes squeak every time you apply them. It's because of the… material that GM uses. Really? I have never had this happen in any of my Cadillacs before or another 2023 Cadillac I currently own. GM opened a case and then gave me GM points and closed the case. Guess they were hoping that would pacify me. Clearly it does not. Contacted them every day for three weeks and not one return call back. Per another mechanic I need to change out my brake pads and possibly my rotors. All of this on my own dime with less then 10k mikes on the vehicle. Bottom line...will never buy another Cadillac or GM made product again.Diane, I'm sorry to hear about your experience with the brakes on your XT5. It's disappointing that we haven't met expectations and I understand how frustrating this must be for you. We will be sure to discuss this with our team to improve our processes moving forward. Please reach out so we can discuss further options or solutions to address these concerns. Thank you, Ken Mulstay - General Manager - kmulstay@herbchambers.com
Service
by Cindy Perron on 01/10/2025Service advisor was very helpful. He set up a Lyft driver to and from dealership when another issue was found that would have had me waiting longer than the amount of time I had planned to wait. Very pleasant and professional.Cindy, we're delighted to hear that our service advisor made your experience at Herb Chambers Cadillac of Lynnfield smooth and accommodating. Thank you for sharing your positive feedback!
Service
by Rose R on 01/09/2025The new service staff Bob and Mark are greatThank you for trusting Herb Chambers Cadillac of Lynnfield with your business, Rose! Bob and Mark will be thrilled to hear their service stands out.
Great
by Mike A on 01/07/2025Everything went fine and Marcelo was very helpful .Mike, thank you for leaving Herb Chambers Cadillac of Lynnfield a five-star review. We are glad that Marcela was helpful. See you next time!
Chamber Lynnfield Cadi
by Jerry on 12/20/2024updated 12/27/2024Mark was courteous knowledgeable updated me on how my maintenance was going and expected time to be ready. Once vehicle ready went over and explained what was done what next service should be and if I was satisfied.Jerry, we're delighted to hear that Mark provided you with such thorough and courteous service at Herb Chambers Cadillac of Lynnfield. Thank you for sharing your experience!
Awesome experience
by Sam on 12/17/2024updated 12/24/2024ReliableThe team at Herb Chambers Cadillac of Lynnfield loves seeing great reviews! Thank you, Sam!
Great Experience!
by Richard on 12/19/2024Just picked up my 2024 LYRIQ, Ted was awesome he was very patient as I test drove 1 other vehicle and worked with me to make a great deal.great job setting all of the options in the car took time to answer all of my questions I have… purchased or leased 12 Cadillac's this was the most pleasurable experience of all, everyone I came in contact with at the dealership were great, Thank you Ted!Richard, we're delighted to hear that Ted and the team at Herb Chambers Cadillac of Lynnfield made your 2024 LYRIQ purchase such a pleasurable experience. Thank you for choosing us once again, and enjoy all those new features!
2022 Tundra
by Art on 12/10/2024updated 12/17/2024I found them to be honest and straightforward about the pricing and the value of my trade-in.We are delighted to hear from you, Art. Thank you for the great review of Herb Chambers Cadillac of Lynnfield!
New to me Van
by Steve Sylvia on 12/06/2024updated 12/13/2024Bought a 2019 Chevy van everything went well. They did not catch a couple of problems but I brought it back and they fixed everything put new brakes in it and everything works great.Steve, thanks for sharing your experience with Herb Chambers Cadillac of Lynnfield! We're glad to hear that our team was able to address all concerns and issues. Enjoy your new ride!
Great people good service but long wait.
by Debbie on 12/12/2024They do a wonderful job, but always seem to be behind. They do, however give you free oil changes when they are too far behind. Very nice people as well.Debbie, thank you for your feedback! We're glad to hear that our team at Herb Chambers Cadillac of Lynnfield is providing great service and making it right when there are delays. We appreciate your understanding and support!
Herb Chamvers is the place to shop for new or used car
by Dv on 12/07/2024Our salesperson was very friendly and pleasant.. He helped us thru the whole process and was very helpfulWe're delighted to hear that our salesperson made your experience at Herb Chambers Cadillac of Lynnfield a pleasant one. Thank you for sharing this positive feedback!
Salvatore, we're delighted to hear that Henri and Ken provided you with such a professional experience at Herb Chambers Cadillac of Lynnfield. Thank you for sharing your positive feedback!
by Herb Chambers Cadillac of Lynnfield on 05/12/2025