Herb Chambers Cadillac of Lynnfield
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A knowledgeable employee can make a difference
Written byon 01/28/2025
My opinion of the Cadillac of Lynnfield service department changed with the efforts of one Mark Gelinas whose outstanding attention to detail needs to be commended. I have had a persistent problem with the 2023 CT5 I leased from Chambers. I have tried to get this issue resolved with the sales person [who does not return calls once the car is taken by the customer] the service manager and others in the service department. I gave up on doing future business with Chambers till my experience with Mark who made sure ALL reported issues were addressed. Thank You Mark Arlen
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Herb Chambers Cadillac of Lynnfield on 01/28/2025
Dealer Response
We're delighted to hear that Mark turned your experience around at Herb Chambers Cadillac of Lynnfield, Arlen. It's great to know he ensured all issues with your vehicle were addressed thoroughly. Thank you for sharing this feedback, and we hope you'll consider us again in the future!
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