Herb Chambers Cadillac of Lynnfield
Customer Reviews of Herb Chambers Cadillac of Lynnfield
Review type:
Sales review
Great service advisor
by Pat G on 05/24/2025I worked with the service department and Marcelo. He made everything easy for me. Was a pleasure to work with. Hope you don’t lose him.Pat, we're delighted to hear Marcelo made your experience with the Herb Chambers Cadillac of Lynnfield service department a breeze. Thanks for sharing your feedback!
Wonderful as usual!
by Bobbie Botticelli on 05/09/2025From the moment u arrive you are always treated Professional knowledgeable staff.We are so happy that our Herb Chambers Cadillac of Lynnfield team delivered an excellent experience. Thank you, Bobbie!
Sales review
by Salvatore Gennetti on 05/09/2025Sales Representative Henri, and General Manager Ken Mulstay, were extremely helpful, informative and professional throughout my sales purchase from Herb Chambers Cadillac!Salvatore, we're delighted to hear that Henri and Ken provided you with such a professional experience at Herb Chambers Cadillac of Lynnfield. Thank you for sharing your positive feedback!
Wonderful as usual!!!
by Bobbie Botticelli on 05/09/2025From the moment you drive in till you return to your serviced car you are treated respectfully and professionally.Bobbie, thank you for sharing your experience! We're delighted to hear that our team at Herb Chambers Cadillac of Lynnfield provided respectful and professional service. Safe travels until we see you again!
Amazing experience!
by Jordyn on 05/07/2025Great experience! Tim and Ken were both so incredibly helpful. So honest and felt like working with close friends. I never felt pressured to do anything or make any decisions and they treated us with so much kindness. They made the car… buying process so easy. Definitely recommend!Thank you for sharing your experience with us! We're delighted to hear that Tim and Ken made the car buying process feel like working with friends at Herb Chambers Cadillac of Lynnfield. We appreciate your recommendation and hope you're enjoying your new vehicle!
Three and a half hour wait for Service Completion-What do you want me to do
by NS on 05/07/2025I was the first appointment at 7:30am for an oil change and to check a rear left tire and back hatch light that was out. Three and a half hours later my car was ready with several customers being completed before me. Even the Service Manger… was surprised I was still there. When checking out I informed my service representative I was not happy. He responded what do you want me to do? You can speak to the Service Manager …I just said I understand dealing with the public is different but I am just giving you some corrective criticism that is not the correct response to a customer and leave it at that…..Also he forgot to take off the coupon I presented, which I noticed and he corrected, seems overworked. I had a terrible service experience! The last two experiences were not up to par.I'm sorry to hear about your recent service experience. It sounds like we fell short in providing the timely and attentive care you deserve, and I apologize for any inconvenience caused. Your feedback is valuable, and we'll use it to improve our processes moving forward. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Ken Mulstay - General Manager - kmulstay@herbchambers.com
Oil / Lube Service w a Plus
by Jim D on 05/07/2025What many take for granted, this basic service has always been done without issues. Reassuring to know that the service department has the same quality standards for this as they do with a thermostat / sensor replacement. The wash, multi… point inspection, tire check/pressure are nice complementary touch. Rodrigo and the mechanics were courteous and professional.Jim, we're glad to hear that Rodrigo and our service team at Herb Chambers Cadillac of Lynnfield provided you with a seamless experience. We appreciate your feedback and look forward to serving you again!
Ted,at lynnfield ma. Was the most informative and over the top helpful.
by Debbie on 05/02/2025updated 05/07/2025Excellent, thank you Ted, you are the best by far !We are thrilled to see your positive review for Ted! The Herb Chambers Cadillac of Lynnfield team looks forward to your next visit with us. Take care!
Auto work
by Michael Roache on 04/30/2025Good service quick and easy why I will continue to bring my car thereMichael, we really appreciate your feedback! Thank you for choosing Herb Chambers Cadillac of Lynnfield.
Time with Tim
by J Dondero on 04/24/2025No high pressure Tim was respectful of us, patient, answered all questions even when we asked repeatedly. He was dressed very professionally and neat. Tim demonstrated different features of the car while we sat in it with him. Tim is a… great representative for Herb Chambers.Thank you for sharing your experience with us! We're delighted to hear that Tim provided respectful and patient service at Herb Chambers Cadillac of Lynnfield. It's great to know he represented our team well, and we appreciate your feedback!
Repair
by Theresa on 04/19/2025Awesome.... courteous and explain everything that was repairedTheresa, it was our pleasure to assist you. Thank you from all of us here at Herb Chambers Cadillac of Lynnfield!
Excellent Service efficient, kind and knowledgeable service department.
by Tom L on 04/18/2025Friendly and efficient service.We are so happy that our Herb Chambers Cadillac of Lynnfield team earned your 5 stars. Thanks, Tom!
Look forward to my Cadillac Service..pamper my beautiful XT5.400
by Yasmin Sterling Kfoury on 04/08/2025Always a pleasure to walk into service at Herb Chambers Cadillac of Lynnfield. Marcello the service rep. always accommodating. He guides me throughly with service . I love my Xt5 400. I always owned BMW & Mercedes . I have found the… Cadillac brand to be as luxurious and fun to drive..I am more than pleased by my USA made vehicle and especially the service I have been receiving. Cadillac is now my brand Thanks Marcello for being a great representative of Herb Chamber family and The Cadillac Brand .Yasmin, we're delighted to hear that Marcello and the team at Herb Chambers Cadillac of Lynnfield have made your service visits so enjoyable. It's wonderful knowing you're loving your XT5 400 and embracing the Cadillac brand! Thank you for choosing us, we look forward to seeing you again soon!
Starry
by Patty on 03/30/2025I didn’t get a million phone calls or emails.Patty, thank you for sharing a positive review of Herb Chambers Cadillac of Lynnfield!
Above and beyond customer service!
by John L on 02/21/2025The service staff at Herb Chambers Cadillac in Lynnfield is excellent! They went above and beyond helping me get my Cadillac serviced recently.John, we're delighted to hear that our service team at Herb Chambers Cadillac of Lynnfield exceeded your expectations. Thank you for sharing your experience with us!
Good experience with Nicholas.
by David Cueto on 02/19/2025First time I have bought a car and I don't feel harassed by a salesperson, Nicholas was very informative and very honest in answering my questions, at no time did I feel like he was trying to sell me but rather he helped me buy and I… appreciate that..David, we're delighted to hear that Nicholas provided a comfortable and informative experience for you at Herb Chambers Cadillac of Lynnfield. Thank you for sharing your positive feedback! Enjoy your new car!
All Good
by MC on 02/18/2025I currently had my oil changed and tire’s rotated. All when well and was promised the time he said it would be ready.We're glad to hear that your service experience at Herb Chambers Cadillac of Lynnfield went smoothly and on time. Thank you for choosing us, and we look forward to assisting you again in the future!
What buying a car should be like at a dealership
by Angelo on 02/13/2025Used car I bought in late January of 2024 was exactly as advertised...Priced to sell...and they offered me what what I wanted for my trade in...no haggling required. I forgot the EZ Pass transponder on my old cars windshield...they priority… mailed it to me...I had it in my hands the next day. I live 37 miles from the dealership, so I wanted the car the evening I showed up to look at it on a Saturday. It didn't give them much time, but they detailed it while we signed the paperwork and reimbursed me for the inspection and a new battery within days. Easiest car buying experience I've ever had. Saleman Wesley was friendly, courteous, and professional. Service was excellent.Angelo, we're delighted to hear about your seamless experience with Wesley and the team at Herb Chambers Cadillac of Lynnfield. It's great that everything from pricing to service met your expectations, including getting back your EZ Pass so quickly! Enjoy driving your new car!
Marcelo
by Heidi on 02/09/2025Overall great service and Marcelo De Oliveira service Advisor was very friendly and helpful. Marcelo gave me great feedback on my XT5 Cadillac that was in for regular maintenance.Heidi, we're delighted to hear that Marcelo provided you with excellent service at Herb Chambers Cadillac of Lynnfield. Thank you for sharing your experience and trusting us with your XT5's maintenance!
Awesome
by Bill on 02/07/2025Very friendly!Bill, thank you for the terrific review of Herb Chambers Cadillac of Lynnfield!
Great service team !!!
by Madmikes express on 01/30/2025updated 02/06/2025The sales and service team went about ve and beyond to take care of an issue a had with a used vehicle purchase a had made. Marcelo in service is absolutely fantastic! Very informative and helpful with any issue i may have.Thank you for sharing your experience with us! We're delighted to hear that Marcelo and the Herb Chambers Cadillac of Lynnfield team went above and beyond to assist you. We appreciate your support, and we're here if you need anything else in the future!
Salvatore, we're delighted to hear that Henri and Ken provided you with such a professional experience at Herb Chambers Cadillac of Lynnfield. Thank you for sharing your positive feedback!
by Herb Chambers Cadillac of Lynnfield on 05/12/2025