Planet Subaru
Customer Reviews of Planet Subaru
Review type:
Best experiences EVER!!!
by JMark on 03/11/2021Planet Subaru in Hanover experience was completely OPPOSITE of any experience we have ever had purchasing a vehicle, and that’s a GREAT thing!!! Everything up front and discussed, no shifty paperwork and numbers, everything is laid out in… front of you and literally on the table for view/discussing. Sales, financing and service departments all had happy employees excited about their jobs and products and genuinely there to HELP! They tout themselves as the “un-dealership”... that’s an understatement and it’s AWESOME! So glad there wasn’t any high pressure and stress... no one wants of needs that when trying to make a major financial decision.Our 3rd Subaru at Planet!
by Winsor on 03/06/2021Rhonda has been just wonderful to work with over the years with each of our purchases, and equally fabulous has been their Service team - we will go nowhere else!Hi Winsor, thank you for coming back to us and for your kind words about Rhonda and our team. We appreciate the great review and look forward to seeing you next time! Dale Lathrop, general Manager (781) 826-4444x137 or dale@planetsubaru.com
Ryan and Derek
by Joe Bastek on 02/24/2021I went back to planet Suburu after a few years and a couple different dealerships. I went back because I bought a forester off of Ryan and to this day it was my best car buying experience and I’ve had a lot of experience buying cars. I… reached out to him and he sent me Derek’s way. Derek is alot like Ryan where they are knowledgeable about what they are selling and above all honest and direct.Hi Joe, thank you for the great review and for coming to see us again! Ryan and Derek are definitely gear heads and know their stuff, so I can see why you make that comparison. Most importantly they share the honesty and integrity that make Planet stand apart form the typical dealership. Congratulations and we look forward to seeing you next time! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Ease of doing business
by Ed motte on 02/10/2021updated 02/17/2021Convenient friendly sales forceHi Ed, thanks for the five stars! We aim to please and keep things as convenient as possible. It's a great compliment to describe our sales team this way. Hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Brought 2010 Forrester for service, ended up getting a 2021 Forrester too!
by Natalie S on 02/10/2021My husband and I brought in 2010 Forrester for maintenance service & inspection sticker. While waiting for service decided to looked at a new 2021 Forrester. We were fortunately introduced Nick Hoffman to assist us. Nick is friendly , laid… back and knowledgeable about cars of all types. We felt no pressure from Nick to buy, and he was very helpful answering all questions comparing Forrester to Outback. We took test drive, really liked the updated features. Since Forrester is having great financing deal we decided it would be good time to buy a new one for me and pass my 2010 to my daughter. We then found out our 2010 needed more work done then we expected new exhaust being the most costly parts as the car couldn't pass inspection. Nicky Moberg in the service department is always great to work with and suggested that we could save money with after market parts which did save us considerable amount of money! Repairs came in lower than estimate which was a pleasant surprise. Joe Harris and Eric Urbanowicz worked with us on the financing and warranty and made the transaction easy both of them nice guys. Spent A LOT of money between repairs and new car, very happy with both decisions.Hi Natalie, thank you for the great review and for recognizing Nick, Nicky, and our finance team! Nick is a great example of the knowledgeable and friendly salespeople you'll find at Planet, and Nicky definitely knows how to help you navigate the decision about how to best get your car fixed. I'm glad we were able to help you figure out two things at once and allow you to keep your daughter in your older Forester with some savings. We're glad you're part of the Planet Family! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Thule purchase
by Colleen W on 02/08/2021I had the best experience purchasing my Thule cargo box. They had exactly what I was looking for, at a great price, and they mounted it for me- it was so quick and easy! Thank you Planet Subaru!!!Hi Colleen, thanks for the great review! I'm glad we were able to help you save some money and get it installed. That's one thing you'll never get from ordering online unless you pay a massive premium. Have fun on your travels! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Our search ended at Planet
by Larry on 01/31/2021Our search for a late model Subaru Outback 3.6 ended when we drove from Everett to Hanover and pulled into Planet Subaru. Excellent service, we got a great 2018 Outback 3.6, if you are looking for pre-owned Subaru, Planet is the place to go… for greatest inventory and an easy as it gets experience.Hi Larry, thank you for the five stars and for sharing your experience! You found a cool vehicle, and I'm glad we had the perfect one for you. Those are a good example of a car that can be hard to come by, but we often have several to choose from. That's one of the advantages of having the largest selection of used Subarus in the country, maybe the world. Congratulations, we hope you enjoy that extra power! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Outstanding
by Nealski on 01/29/2021This was our second time purchasing a car at Planet Subaru, and it was just as great an experience the second time as our first back in 2000. Kony, our salesperson, was outstanding in her knowledge and patience with us as we worked… through our needs and wants. She was clear on each and every step of the process and there were no surprises. This was not a high pressure sales situation, which is greatly appreciated when making such a major investment. Eric, who managed the finance end of our purchase, was equally organized and clear with the process, and there were no surprises there either. This was the easiest car purchase we have ever made, and it’s likely that we’ll be back in the future. Planet Subaru figured out long ago that high pressure sales at other dealerships may sell cars, but that working in tandem with the customer to figure out where their wants and needs intersect makes for better customer experience, which encourages repeat customers. Great job!Hi Nealski, Thank you for the great review and for your kind words about Kony and Eric! Our goal is to make the purchase process enjoyable, and nobody likes surprises. You make a good point about working together with our customers instead of approaching it like a contest, we agree that the better way is for both of us to feel great about the transaction. You're right about repeat customers too, that makes up about 1/3 of our business every month and it's clear that the experience we provide isn't available elsewhere. Congratulations and we hope we see you again too! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Stellar Service!
by DMBoston on 01/21/2021We were introduced to Planet Subaru by several friends how have purchased vehicles there. After being brand loyal to another auto brand for many years, we were skeptical about even looking at another brand, but we had become unhappy with… our current vehicle after multiple service issues. David in the Planet Subaru sales department put us immediately at ease. He was patient with us (and our multiple test drives!) and answered all of our many questions, as we knew very little about the Subaru brand aside form what friends who own them had shared. His professionalism and concern that we were happy with our decision was above and beyond. It was clear that his goal was not simply to put us in a car, but to build a relationship and ensure we were satisfied with the entire process. In the end, and after considering many other brands, we chose a Subaru Forester. The entire buying process, from sales to finance (thanks Ron!), was easy and very transparent with no pressure or surprises. I highly recommend David and the Planet team to anyone who even thinks they might be interested in a Subaru.Hi Dan, thank you for sharing your experience and for your kind words about David and our team! Our goal is simply to first help you find the perfect car for you, then guide you through the rest of the transaction and delivery smoothly and efficiently, so you can start enjoying your new car right away. Our philosophy at Planet is to make the purchase experience easy and enjoyable, no need for pressure or cheesy tactics. We appreciate your recommendation and hope to help you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
avoid this car and dealership
by donotbuyfromplanetsubaru on 12/17/2020I purchased a 'buy back' subaru forester. I was told the problem had been found and fixed. It turns out that the problem wasn't fixed. It is intermittent and unusual making it difficult to replicate, diagnose and fix. The car, vin… #JF2SJGXC5GH427945, will suddenly lose power. Terrifying when it happens, especially if at night or when entering traffic at any speed. It turns out that this is the exact same issue the first owner had and was the reason it was returned as a lemon. The problem was never fixed, just intermittent and unpredictable enough that it took the first owner 17K miles to turn it in and me about 20K miles. From my perspective this is still the same lemon since the problem was never fixed. Planet subaru and subaru of america view this as another sales opportunity for them. They offered me 8K less than their lemon (5-6K less than KBB) buy back formula and tried to sell me a car a year older without turbo or eyesight and with an extra 5K miles for 1K over KBB! Despicable companies. I informed Jermaine Fischer, the regional SOA rep and Nate Roman, the planet sales manager of the life threatening failure this car has. Neither will agree to take this car off the road for good. Since the problem is so intermittent and difficult to replicate, they could change the oil, test drive the car for 500 miles without a problem, and claim to have 'fixed' it again. Two different dealerships and Subaru of America have tried numerous times over the life of this car and have been unsuccessful. After weeks of unsuccessful repair attempts, an unsuccessful attempt to get a promise that the car will come off the road, and an unsuccessful attempt at getting fair reimbursement (lemon equation or KBB value) I have come to realize that I am stuck taking whatever they give me for the car. I will never drive it again and I am just happy that no one in my family dies driving it. I can't sell it elsewhere because I would never pretend that there wasn't a fatal flaw in this car. In the end Nate Roman from sales offered me KBB value in exchange for me not speaking out about this car and his management of the situation. I said no. I won't sell my soul for a couple thousand bucks. I feel that it is my moral obligation to see that this car is never on the road again. Do not buy this car! I would also avoid Planet Subaru. It turns out the 'Undealership' really is just like all the rest.This entire situation is very unfortunate. I hope you would at least agree that we put in plenty of effort in our attempt to replicate the problem that you've described. We never doubted you when you told us you had this issue and we were happy to provide you with substitute transportation for the very long duration of this attempted diagnosis. In that time our most experienced master technician may have driven this car more than any before it in an attempt to find anything wrong. Even though you owned the car for nearly three years, we still did what we could to come up with a solution that would make everyone happy. My understanding is that Subaru offered you a very generous amount of financial assistance if you had been interested in a new Subaru, which is the kind of help that many manufacturers wouldn't provide, especially after such a long ownership period and no evidence of any defect. Since that wasn't what you wanted, we thought we had a good second option for you, which was greatly complicated by your insistence that the car be repurchased and then destroyed. We're very fortunate that difficult situations are so rare with our customers and it's nearly unheard of that they don't come to a mutually satisfactory conclusion. We wish you luck with your next car and hope that you look forward to having this behind you. Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Incredible experience!
by Glenn Hadayia on 10/22/2019Purchased my Legacy at Planet Subaru and had the best car buying experience of my life! All credit to my the sales person whom sold me the car-Rhonda Sommer. Rhonda was polite, professional, informative and most of all-no pressure. Unlike… any car buying experience, I left Planet Subaru feeling like I was treated with respect and dignity. If your looking yo buy a car go to planet and ask for Rhonda.Hi Glenn, thank you for the great review and for all your kind words about Rhonda! You have chosen all the perfect ways to describe her and she's a perfect example of the exceptional people we have here to help make your car purchase enjoyable. We also greatly appreciate your recommendation and hop you're enjoying your car! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Bought New 2019 WRX
by Zackm161 on 09/18/2019Planet Subaru was exceptional in their services to me. They were always clear and up front about what was happening in the process. They made the car buying experience painless.HiZackm161, Thank you for the five stars and for sharing your experience! Car buying doesn't have to be painful and we always do our best to take the extra time needed to help you understand every part of the sales process, so that you feel great about the decision you make. Congratulations! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Service above and beyond, as always.
by Linda Ellis on 09/17/2019Thank you to Planet Subaru for another positive experience. I brought my car in for regular service, and they made time to fix an extra issue it was having. I love the Loaner Car program, which I used. They always may me feel like a VIP,… and I’m grateful for that.Hi Linda, Thank you for the great review and for giving us an opportunity to care for your car. We understand how important it is to have a vehicle to use, so we always do what we can to keep you mobile and get you back on the road as quickly as possible. We look forward to seeing you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Actual human beings work here!
by NewCarSmell on 09/14/2019If you prefer to deal with a traditional sleazy car salesperson, you won't find that here! Great experience buying from Planet. Everyone that I encountered was incredibly friendly, genuine, helpful and professional. I got the vibe that… everyone that works at Planet loves their job and are genuinely committed to your satisfaction. There is no pressure to buy - they work hard to make sure your questions are answered and that you are comfortable and happy with your purchase first and foremost. Their pricing pledge is legit: Any fees are spelled out front and center and there are no hidden surprises. No bait and switch. If you are in the market for a Subaru, they really live and breathe their values and it's worth the trip.Hi NewCarSmell, thank you for the five stars and for sharing your highly accurate observations! You have definitely captured our UnDealership philosophy and I'm glad you had a great experience. We do love what we do here and have, many times, heard comments from customers about how much happier everyone seems to be here versus other dealerships. I hope you're enjoying your car and we look forward to seeing you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Delightful
by Evelyn on 09/07/2019I hate buying a car and never cared for car dealers. Lauri at Planet Subaru was so kind and thoughtful. She got us in and out as quickly as possible. We love seeing all the dogs there with their people. Each person who saw us or even walked… by us, had a smile or a hello.Hi Evelyn, thank you for sharing your experience and for your kind words about Lauri! Planet is a place we all love to work and we're happy to be here, so smiles are a common sight. Glad we were able to help and we look forward to seeing you again! Dale Lathrop, General manager (781)826-4444x137 or dale@planetsubaru.com
Awesome experience
by Matt on 09/03/2019Klaire was phenomenal to work with. Best car buying/leasing experience ever!! Everything was smooth, easy and fun. It was amazing to feel so confident in this large purchase. Professional all the way! And LOVE the dogs!!!Hi Matt, thank you for your kind words about Klaire and the excellent review! We understand that buying a car is a big deal and there's nothing we like more than to know our customers feel great about their decision. The dogs agree! Congratulations and we look forward to helping you again in the future. Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Professional informative sales process
by PG on 08/23/2019Sales associate Wong was very helpful. We had interest in the Impreza and Legacy models. He provided the necessary info so we could make a good decision. We chose the Impreza. We may make another purchase before year end.Laurie was delightful
by Evelyn on 08/22/2019I really don't like car dealers. This place is very different. They give you the best price first. There is no pressure - really! There was still some waiting involved, but my husband did that part.Best buying experience
by William on 08/14/2019At no point did I feel that I was being put through the ringer. Everyone was friendly and actually learned my name. It’s evident that they care about their reputation. Honesty people and true integrity.Great buying experience
by Megan on 07/26/2019I really enjoyed working with Subaru to purchase my new Crosstrek. They listened clearly to features I wanted in a car, answered each of my questions transparently, and didn’t pressure me upgrade. Overall the process was relaxed and… efficient, and the staff was great to work with.Hi Megan, thank you for the five stars and congratulations on your Crosstrek! Our UnDealership philosophy is exactly what's at work when you experience our low-pressure and high-transparency approach. We want you to feel great about finding the perfect car and I'm always happy to know it's appreciated! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
VW Jetta Sale with Max Youmans
by VWJettaSalewithMaxYoumans on 07/15/2019My experience purchasing a car at Planet Subaru was extraordinary. After the sudden death of my husband, and my two young adult children and myself sharing one car, it was time to purchase a car for my son. Max Youmans, was our salesman. He… got along with my son and quickly built a bond with their mutual love of cars. I purchased a VW Jetta, and my son couldn’t be happier. This purchase was just the pick up that we needed. And I know my son and Max will have many long talks about their love of cars in the near future. Thank you, The Gronberg FamilyThank you for sharing your experience and for your kind words about Max. Max is definitely a car enthusiast, it's one of the things that makes him so good at what he does. We're also grateful to have had the opportunity to provide much more than just a transaction, something that sounds like it was more important. Congratulations and we look forward to seeing you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Hi JMark, thank you for an awesome review and for such a great description of how we work! This is exactly what the UnDealership philosophy is all about, not only being completely transparent through the purchase process but also making the purchase an enjoyable experience. We do all love what we do here, and we want you to be excited for your new car, not stressed and bummed about having to deal with smarmy creeps. Congratulations and we hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
by Dale Lathrop on 03/22/2021