Herb Chambers Chrysler Jeep Dodge Ram of Danvers
Customer Reviews of Herb Chambers Chrysler Jeep Dodge Ram of Danvers
Review type:
Experts
by Jay Smith on 02/01/2025This is a well run organization that looks intense but their communication is outstanding. Wouldn’t go anywhere else.Hi Jay! We're delighted you appreciate the communication and organization at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. Thanks for your support!
Great Service!
by DW on 01/11/2025updated 01/21/2025Great service, very professional!Thank you for the positive feedback! We hope you won't hesitate to reach out if our Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers team can assist you again in the future!
Service with Connor
by Michelle on 12/29/2024Connor is exceptional at his job. He treats each customer as a priority each and every time. His knowledge and understanding of the vehicle was reassuring as he answered every question for me in detail. If you go to Jeep Danvers, be sure… to ask for Connor.Michelle, we're delighted to hear that Connor provided you with such exceptional service at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. Thank you for highlighting his dedication and expertise! We appreciate your recommendation and hope you're enjoying your new vehicle!
Grade A Service Department
by Ray on 09/18/2024updated 09/26/2024The people who work in the service department are awesome. Keep you updated on repairs and assist with anything you need. Special shout out to Conor who helped me through my repairs. Awesome guy!!Ray, we're delighted to hear that Conor and our service team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers took great care of you. Thanks for the shout-out!
Loosing time
by Hugo L on 06/03/2024I waited for 3 weeks for my appointment, Had the car there for almost a week and they not even did a few recalls,Hugo, We regret to hear about this experience. This isn't the level of efficiency we strive for, and want to address this issue personally. Please reach out at your convenience so we can make things right. Thank you, Travis McCarthy - General Manager - travis.mccarthy@herbchambers.com
My Highest Recommendation
by Katherine K on 05/22/2024I travel 1 hour and 40 minutes to get to this dealership since moving for the past three years now. I am never disappointed and the service is outstanding. My service representative, Connor, is always eager to help and I am very thankful.… My car is always serviced in a timely fashion and without any problems to date.Katherine, we're grateful for your loyalty and thrilled to hear that Connor consistently provides an outstanding service experience. Thank you for making the trip to Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers! Safe travels!
Reviewer
by John Doe on 05/10/2024Service completed in timely manner and to expectations. Service manager communicated well and set proper expectations. Satisfied with service interactionJohn, we're glad to know that our service team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers met your expectations and provided timely communication. Thanks for the positive feedback! We'll see you next time. Safe travels!
Fraud?
by JL on 05/09/2023I’ll be calling when they open today but the reason for 1 star is a few things plus the big one. First I made my appointment 3-4 weeks ago because that’s all they had available and I put in all the services I wanted plus they have a option… for a rental and I put yes because I knew what I wanted done will be 3-4 hours. I get there and LO and behold no rental. He said I have to call a week in advance to get one. I told him I did it a month in advance on your website, he said it doesn’t work or clicking the option actually doesn’t actually do anything. I told him you have an option for a rental on your website that doesn’t actually do anything? So what’s the point of it? Why even have the option if it does nothing? I told him IRA Lexus next door has a similar thing in their website but when you check it guess what, you get a loaner for the day. Second I’ve asked this service department twice now to align my hood, it came like that from the factory and I have pictures from the day I picked it up to prove it. Both times my request has been completely ignored. Third I brought my car in spotless because I just cleaned it and I get the car back covered all over the hood, roof, trunk, side panels the doors and all the windows in hard water stains. Like they grabbed a hose sprayed my car and drove it outside the service bay and left it there until I grabbed it. I never told the, to wash my car and if that’s their wash they should be ashamed of themselves. I had to go sit at a car wash for 30 minutes and pay $20 for it to be cleaned off or it would start to imbed into the paint. And last but definitely the biggest I paid for an oil change and tire rotation, I went to target after and checked my car and guess what? They never rotated the tires but charged me for it. That’s defrauding the customer by charging for services not rendered. The reason I could tell was one my valve stem cover must of fell off on my front passenger tire and there’s a white mark on my rear passenger tire and both were in the exact position they were when I dropped my car off. Now that puts into question if they even changed my oil and changed the filter. I want a full refund and a refund for the car wash I had to do again as well. If not I might have to call the DA’s office that Herb Chambers in Danvers are defrauding their customers.GREAT EXPERIENCE
by Bill Waite on 01/27/2023Connor R was great to deal with. Prompt, courteous , professional . He researched my warranty, got the work in progress quickly and explained all the work performed. A great asset to Herb Chambers Jeep service department . Thanks ConnorThank you for the excellent review, Bill! We're happy to hear Connor took such wonderful care of you and we hope to see you again next time here at Herb Chambers Chrysler Jeep Dodge Ram of Danvers!
Exceptional Service
by Stephanie on 07/22/2022We recently purchased a vehicle from John Karayianis. We found him to be very knowledgeable, personable, and attentive. We looked at the vehicle on a Saturday and drove it home on the following Thursday. The entire staff was great. We… would definitely purchase another vehicle from this dealership again!Thank you for sharing your experience, Stephanie! We're so glad John had the opportunity to assist you with your purchase and we hope you're enjoying your new vehicle. Take care and please don't hesitate to reach out if we can be of service again in the future!
Go See Jeff
by kwnunes on 04/22/2015Jeff is a manager in the service department; takes fantastic care of my wife and I when we bring our Jeeps in for servicing. Today, dropped in for express service, was in and out in about 20 minutes shorter than expected, everything I… wanted done was done perfectly. Highly recommend the dealership, love the service department, go see Jeff.Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Jeff is a valued member of our team and I'm so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future. Best, Jim Klimas, General Manager
great service
by hoganc364 on 09/15/2014Overall I was very satisfied with my service at herb Chambers Dodge. I waited for my oil change. Jose was very helpful and with the free tire rotation coupon the service was very affordable. However I was a little disturbed when the… receptionist insinuated that the service advisor did not know what he was doing. She heavily implied that he was not qualified for the job he was doing. this made me uncomfortable as I had left my brand new car in his hands. Otherwise the waiting area was comfortable and I felt that Jose was much much more competent than was implied by his co-worker.Thank you for taking the time to share this feedback. It is of utmost importance that our guests leave our dealership confident that they made the right service decision. I assure you that Jose is more than qualified. He is truly an asset to this team and I will use your feedback to address this with the rest of our tema. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas General Manager
Front brakes
by Uncle_Steve on 07/01/2014I brought my 2010 Ram 1500 with 30k mi. in with a vibration in the front when applying the brakes. The service adviser informed me that to repair the truck new rotors and pad were required. After some back and forth regarding how the… required repairs were determined I moved up to the service manager who contradicted a statement by the service adviser regarding whether it was the dealership's or manufacturer's policy not to "turn" rotors. Also, he was confident given the long service credentials of the service technician that the diagnosis was correct. However he did offer a 10% discount for my trouble. Thus, with less than complete confidence since this is the only place I've taken my truck for service, I went ahead with the repair work. When the work was done, I was informed that the rear brakes needed work (40% pad life remaining) as a vibration was now detected. Upon driving the vehicle myself, I can't believe, given the intensity of the vibration and noise, that I would not have noticed this problem as well. However, I declined to have this work done at Herb Chamber's Dodge and will take my truck somewhere else as my confidence is shaken. Lastly, I have usually received my truck returned washed after service at this dealer, but somehow this service wasn't performed this time. I wonder if my questioning the service adviser and/or technician had anything to do with the omission?Terrible service experience at Herb Chambers
by j_mckenzie on 03/18/2010I purchased my 2006 Dodge Charger at Herb Chambers on 2/15/07. On 3/15/07, the blower motor stopped working & I couldn't drive my car to them to have it repaired, because it was impossible for me to drive without a working defroster. I… called & the salesman with whom I had dealt in my purchase, which was another hobbible experience, said that I could have it towed by using roadside assistance, because AAA wasn't towing that day due to a snow storm & because they were working to get stuck cars freed. I reminded him that I had an extended service contract, which provides me with a rental any time my car needs service & Mike (the salesman) told me that there was no way they could give me a rental if I wasn't there by noon, because Enterprise closed at 12 & they apparently wouldn't set up my rental before I arrived, so that I would have a car & be able to get to work on Monday. I then spoke with Jim Klimas, the general manager of the dealership, who said the same thing. I then asked him if they could arrange the rental through an Enterprise location near my home, which was much more convenient than traveling 25 miles out of the way & he agreed & promised that he himself would set up the rental for me on Monday. At 12:30 Monday afternoon, I received a call that my car was ready & I could pick it up at the dealership when I wanted. I had to inform the service advisor that their general manager hadn't given me the rental car which I had been promised & to which I was entitled through my service contract & he didn't know what else to say. After a brief conversation, he finally used common sense, which is lacking at this dealership, & agreed to have 1 of their porters give me a ride from Tewksbury, where I work & had managed to find a ride earlier that morning, to Danvers, which is 25 miles away to get my car. Herb Chambers Chrysler, Jeep, Dodge is a disgrace to the Dodge name & if any of their employees read this & wish to contact me, please do so for a discussion.I question Herb Chamber Mission Statement
by bfrost on 05/27/2011updated 06/09/2025I question Herb Chambers Mission Statement. I bought my 2005 Dodge Caravan at Herb Chamber in Danvers and had it serviced there for 5 years. Recently the check engine light came on, so I brought the Caravan in for service. I dropped it off… 9:00AM they had the vehicle all day but stated they fixed the Evap hose cost $59.95. A few days later the check engine light came on, I took it to a local repair shop and they came up with the same code and advised me to bring it back and have them do a smoke test on it. When I call and requested the repairs be corrected I was told a smoke test was already performed which later was found not to have been done. When I brought the vehicle back and the necessary test was done the issue was the gas tank needed to be replaced, cost $1235.00. Two days later the caravan is fixed. That night it is repaired it breaks down on Rt 93 at 9:30PM and is leaking gas with my wife and children in it. Well I have it towed back to the dealership. The next morning I call and unfortunately the tow company dropped it off at the Herb Chamber Chevy dealership across the street and not the Dodge and the service depart requires me to call tow company and have it deliver to correct dealer. After voicing my dissatisfaction I have the tow company deliver it. The dealership agrees to pay for a rental for my inconvenience for one day and the towing after I brought it up. Two hours later they call saying the caravan is fixed. No cost. Now the 7 year 70,000 mile warranty is good till June 2012 but the van has little over 74,000 miles which renders the warranty invalid. Now the service department wants me to believe that their poor service and inability to fix the issue correct the first time is not the problem it is just the wear and tear on the parts. So it must be Dodge quality. A Evap hose takes 9 hours to fix, Gas tank replaced 2 days but leak in gas tank when dealer paying for rental 2 hours. HHHMMM? Which leaves me with: 1) Not buying a Dodge in the future 2) Definitely not buying or servicing any vehicle from Herb ChambersJeep Service Appointment
by kwnunes on 11/18/2013updated 06/09/2025Jeff M., Osiris and the rest of the service department are top-notch and run a tight ship. Very customer-centric and committed to providing excellent service. I've experienced the superb service departments of BMW and Audi; Herb Chambers in… Danvers compares favorably to them.Thank you for allowing Herb Chambers Chrysler Jeep Dodge RAM of Danvers to help you with your automotive needs and for your glowing review of Jeff and Osiris. We appreciate your business and look forward to continued business for many years to come! Kind Regards, Jim Klimas General Manager Herb Chambers Chrysler Jeep Dodge RAM of Danvers
A month in the Service bay
by bboston1724 on 09/21/2011updated 06/09/2025My 2011 Jeep Grand Cherokee spent the month of August at herb chambers. No one could figure out the problem (1 week of diagnostics) another week to fix, and then another week of resolving issues from a new transfer case. I asked to have the… General manager call me to help me get into a new Jeep otherwise I was done with Jeep and Herb Chambers. I now own a BMW and I'm still waiting for a call.
Your feedback made our day! Thanks for the five-star review! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers
by Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers on 04/23/2025