Herb Chambers Chrysler Jeep Dodge Ram of Danvers

I purchased my 2006 Dodge Charger at Herb Chambers on 2/15/07. On 3/15/07, the blower motor stopped working & I couldn't drive my car to them to have it repaired, because it was impossible for me to drive without a working defroster. I called & the salesman with whom I had dealt in my purchase, which was another hobbible experience, said that I could have it towed by using roadside assistance, because AAA wasn't towing that day due to a snow storm & because they were working to get stuck cars freed. I reminded him that I had an extended service contract, which provides me with a rental any time my car needs service & Mike (the salesman) told me that there was no way they could give me a rental if I wasn't there by noon, because Enterprise closed at 12 & they apparently wouldn't set up my rental before I arrived, so that I would have a car & be able to get to work on Monday. I then spoke with Jim Klimas, the general manager of the dealership, who said the same thing. I then asked him if they could arrange the rental through an Enterprise location near my home, which was much more convenient than traveling 25 miles out of the way & he agreed & promised that he himself would set up the rental for me on Monday. At 12:30 Monday afternoon, I received a call that my car was ready & I could pick it up at the dealership when I wanted. I had to inform the service advisor that their general manager hadn't given me the rental car which I had been promised & to which I was entitled through my service contract & he didn't know what else to say. After a brief conversation, he finally used common sense, which is lacking at this dealership, & agreed to have 1 of their porters give me a ride from Tewksbury, where I work & had managed to find a ride earlier that morning, to Danvers, which is 25 miles away to get my car. Herb Chambers Chrysler, Jeep, Dodge is a disgrace to the Dodge name & if any of their employees read this & wish to contact me, please do so for a discussion.