Herb Chambers BMW of Boston
Customer Reviews of Herb Chambers BMW of Boston
Review type:
Honest, fast and reliable service
by Nick on 06/03/2025I have been a Herb Chambers Boston customer for a decade. I trust the sales and service team. They’re experienced and knowledgeable. My car is ready on-time and repairs are done.Great Service!
by Andres on 05/23/2025updated 05/28/2025Very professional, job done fast!Thank you for visiting Herb Chambers BMW of Boston, Andres! We hope we have the opportunity to serve you again in the future!
Herb Chambers Boston
by Andy K on 05/14/2025Professional and willing to help.Andy, we are grateful for your review. Thank you from all of us at Herb Chambers BMW of Boston!
Great service!
by George on 05/08/2025They are friendly and thorough!George - we really appreciate you taking the time to leave Herb Chambers BMW of Boston this awesome review, thank you!
Quick and easy
by CB on 04/18/2025Easy recall repair. Thanks!Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
James at Herb Chamber BMW of Boston
by Bryan on 04/01/2025James Gibbons at BMW of Boston is a great service advisor. He is always friendly and makes sure our cars all set. If we need a loaner, he always sets us up. I really appreciate the service we get from James at BMW.Bryan, we're delighted to hear that James always provides you with such excellent service at Herb Chambers BMW of Boston. Your appreciation means a lot to us, and we'll be sure to pass along your kind words!
My review
by Kenneth Lane on 02/21/2025It’s generally very good. But, at my recent appointment, the car did not get its usual wash and interior cleaning. It needed it; it is winter, after all. Very disappointing.Kenneth, thank you for your feedback. We apologize for missing the car wash and interior cleaning during your recent appointment; we understand how important that is, especially in winter. Please reach out to us so we can make it right on your next visit. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com
Amazing customer service
by John Natoli on 02/06/2025Jurell Benton, my service advisor, excelled in all respects - from being courteous, to getting my car done earlier than promised, to promptly answering questions about my car’s service history. Herb Chambers BMW is lucky to have him on… their team.John, we're delighted to hear that Jurell provided exceptional service during your visit at Herb Chambers BMW of Boston. Thank you for sharing this positive feedback!
BMW is still the most exciting car to drive...
by Gin on 01/30/2025The service staff are excited about their product. Having fairly recently purchased another make, the service is not formulaic, but have a passion for the make that they maintain and repair. Yesterday I was there for a quick oil change and… inspection sticker. But some of the staff asked about another BMW I have. It's a matter of paying attention to the customer details.Thank you for sharing your experience with us! We're delighted to hear that our service team at Herb Chambers BMW of Boston provided attentive and passionate care. We appreciate your trust in us, and we're always here to help with any of your BMW needs!
Awesome 😎 service
by JP on 01/05/2025Best place to get your BMW serviced!!Hi JP! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers BMW of Boston! We'll see you next time!
Seamless service
by PKM on 12/22/2024Couldn’t be easier or more professional.Thank you for your awesome review of our team! -Herb Chambers BMW of Boston
Trustworthy
by Convertible man on 12/20/2024Straightforward and knowledgeable adviser.Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
Great Experience during care service
by Zak on 12/13/2024updated 12/20/2024I like the efficiency the receiving staff receiving the car and quickly provided the paper to go inside the hall of service advisor who welcome me warmly and quickly completing the service computer work and asking for my address to prepare… a courtesy transportation so I can go back to may work. After the time required for the service completed, Later I received a call from the service advisor that my car is ready and a courtesy transportation was at work to return to the dealership. It’s incredible experience and I am very happy with everything during my car service and I would recommend to come to this dealershipZak, we're delighted to hear about your incredible experience with our team at Herb Chambers BMW of Boston. Thank you for recommending us and sharing such positive feedback! Safe travels until we see you next time!
Great service!
by KT on 10/26/2024updated 11/04/2024I was greeted immediately, and offered a ride to my next appointment. Everything went smoothly and I couldn’t be happier.We're delighted to hear that your experience at Herb Chambers BMW of Boston was seamless and accommodating. Thank you for sharing this positive feedback, and we're glad we could assist with your needs! Safe travels!
BMW, Herb Chambers and Higor!
by C M on 10/31/2024I recently had my BMW serviced at the Herb Chambers dealership in Boston. My Service Rep is Higor and I couldn’t be happier with the experience. The team was incredibly accommodating, especially my service representative, Higor. He was… attentive, knowledgeable, and went above and beyond to make sure everything was seamless. Igor arranged a loaner vehicle for me, which made things so convenient, and he took care of all the details to ensure my car was repaired to my complete satisfaction. It was a hassle-free experience, thanks to Higor’s exceptional customer service. Highly recommend!We're delighted to hear that Higor and our Herb Chambers BMW of Boston team provided exceptional service and made the process hassle-free. We appreciate your recommendation, and we're here whenever you need assistance in the future! Safe travels!
Matt Krappe is the star of the show !
by Bryan Mahoney on 10/31/2024Service department was excellent and met my every needWe're so glad our Herb Chambers BMW of Boston team could assist you, Bryan! Thanks for the kind review and please don't hesitate to reach out if we can be of service again in the future!
Always the best service!
by Deb on 10/21/2024updated 10/28/2024I have been going to Herb Chambers in Boston for the past seven years. Every time I go, the service department bends over backwards to ensure that I’m taking care of in a timely manner. Even on short notice they always make a loaner car… available to me. The pricing is fair. There are always coupons that can be used and although I live right next to the Norwood BMW, I continue to drive into Brookline because they’re just awesome!Deb, thank you for your loyalty and kind words about Herb Chambers BMW of Boston! We're delighted to hear that our service department consistently meets your expectations. We look forward to continuing to provide you with excellent service in the future!
BMW Car Service experience
by OK on 10/22/2024I like the great service of the car and the topping oil whoever I need when the car shows the Signe. Also I like the recommendations they provide after service so we can be aware of. The advisor officer was very efficient, courteous and… caring when she was processing the paper at the desk. I didn't like to wait 3 hrs instead of 2hrs as expected during changing the oil in my car, in addition the didn't washte car.Thank you for the feedback about your recent visit here at Herb Chambers BMW of Boston. We're glad to hear that the service and recommendations met your expectations, though we apologize for the longer wait time and missed car wash. Your comments are valuable, and we'll work on improving these aspects in future visits!
Service
by Caroline on 10/12/2024updated 10/21/2024Good help from service assistant my. Efficient car inspection and atttention to repairs and required maintenance.Caroline, we're delighted to hear our team provided efficient and attentive care during your visit at Herb Chambers BMW of Boston. Thank you for sharing your experience!
SCAM
by BostonBMW on 10/11/2024I took the car in because of a simple error. Thousands of dollars later it was not fixed or even diagnosed. Save your money and go somewhere else.Thank you for reaching out. I'm disappointed to hear about your experience and would like the opportunity to discuss it with you in greater detail. At your earliest convenience, would you please contact me directly? Thanks again, Melissa Steffy - General Manager - msteffy@herbchambers.com
OP here. I spoke to the GM, who was curt and unhelpful. Don’t be fooled.
Higor was excellent
by Abigail Kittredge on 10/02/2024updated 10/09/2024Higor was truly an excellent Service representative. He explained all the options I had and gave me the pros and cons of each. My issue was resolved very quickly and I was super happy with the results. 10/10 would recommendAbigail, we're delighted to hear that Higor provided you with excellent service at Herb Chambers BMW of Boston. Thank you for recommending us and sharing your positive experience!
Nick, thank you for your loyalty and trust in Herb Chambers BMW of Boston over the years! We're delighted to hear that our team consistently meets your expectations. Safe driving ahead!
by Herb Chambers BMW of Boston on 06/03/2025