Herb Chambers BMW of Boston
Customer Reviews of Herb Chambers BMW of Boston
Review type:
Got the nail!
by BJ on 07/26/2025James and team took care of my tire and brakes. I was able to get a courtesy ride to the office and back with ease.Alan the best
by Denzel Wong on 07/18/2025Alan was amazing, extremely communicative and extremely efficient, you can tell he’s passionate about cars and treating us customers well.Denzel, thank you for sharing your great review of Alan and our team! We appreciate your business and we hope to see you again at Herb Chambers BMW of Boston. Have a wonderful day!
Beaming X3
by Lily on 07/13/2025Friendly and Efficient Services.👍Lily, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
They almost couldn’t find my car. Bad experience when I arrived
by Zi on 06/28/2025I had an appointment at 7am. Arrived at 6:55am and the door wasn’t opened yet. There were 2 cars on the side with engine off. There’s no sign saying I need to wait on the line. I drove to the door and then a guy waiting in the line came out… of his car and started yelling at me (in a rude way), also one stuff came out as well and also telling me out loud to stay in a line. This is the first time I came to this dealership for service. That’s was a very bad experience and that ruined my day as well. Luckily they completely the service and addressed the small issue I had with the car. However, when I went back to pick up the car. They couldn’t find my car because they put the wrong service tag# in the system/paperwork. A few stuff members came to me and looked at the paperwork running around but still not able locate my car. Then someone moved one car from the lot then I saw my car was behind. I sat there watching my car because no stuff was available until a few minutes later. I told them my car was sitting there and then they realized the tag on the car was different from the one on the paper. Also, they didn’t wash my car. They didn’t even ask if I need a car wash either when I dropped it off. Lastly, I got a message saying the service for my car had been completed and I can text back and tell them when I’ll be there to pick up the car. I texted back but never get a reply. I ended up calling the dealership directly. Overall not a very good experience.We aim to provide a smooth and efficient service process, so it's disappointing that this wasn't the case for you. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly at Melissa Steffy - General Manager - msteffy@herbchambers.com. Thank you!
Tire Service
by Richard on 06/21/2025Small in size but personal in serviceRichard, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
A very satisfied long time customer
by Long Time Customer on 06/20/2025Friendly! Welcoming! Expert! They deliver on what they promise.We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our family! - Herb Chambers BMW of Boston
Honest, fast and reliable service
by Nick on 06/03/2025I have been a Herb Chambers Boston customer for a decade. I trust the sales and service team. They’re experienced and knowledgeable. My car is ready on-time and repairs are done.Nick, thank you for your loyalty and trust in Herb Chambers BMW of Boston over the years! We're delighted to hear that our team consistently meets your expectations. Safe driving ahead!
Great Service!
by Andres on 05/23/2025updated 05/28/2025Very professional, job done fast!Thank you for visiting Herb Chambers BMW of Boston, Andres! We hope we have the opportunity to serve you again in the future!
Herb Chambers Boston
by Andy K on 05/14/2025Professional and willing to help.Andy, we are grateful for your review. Thank you from all of us at Herb Chambers BMW of Boston!
Great service!
by George on 05/08/2025They are friendly and thorough!George - we really appreciate you taking the time to leave Herb Chambers BMW of Boston this awesome review, thank you!
Quick and easy
by CB on 04/18/2025Easy recall repair. Thanks!Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
James at Herb Chamber BMW of Boston
by Bryan on 04/01/2025James Gibbons at BMW of Boston is a great service advisor. He is always friendly and makes sure our cars all set. If we need a loaner, he always sets us up. I really appreciate the service we get from James at BMW.Bryan, we're delighted to hear that James always provides you with such excellent service at Herb Chambers BMW of Boston. Your appreciation means a lot to us, and we'll be sure to pass along your kind words!
My review
by Kenneth Lane on 02/21/2025It’s generally very good. But, at my recent appointment, the car did not get its usual wash and interior cleaning. It needed it; it is winter, after all. Very disappointing.Kenneth, thank you for your feedback. We apologize for missing the car wash and interior cleaning during your recent appointment; we understand how important that is, especially in winter. Please reach out to us so we can make it right on your next visit. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com
Amazing customer service
by John Natoli on 02/06/2025Jurell Benton, my service advisor, excelled in all respects - from being courteous, to getting my car done earlier than promised, to promptly answering questions about my car’s service history. Herb Chambers BMW is lucky to have him on… their team.John, we're delighted to hear that Jurell provided exceptional service during your visit at Herb Chambers BMW of Boston. Thank you for sharing this positive feedback!
BMW is still the most exciting car to drive...
by Gin on 01/30/2025The service staff are excited about their product. Having fairly recently purchased another make, the service is not formulaic, but have a passion for the make that they maintain and repair. Yesterday I was there for a quick oil change and… inspection sticker. But some of the staff asked about another BMW I have. It's a matter of paying attention to the customer details.Thank you for sharing your experience with us! We're delighted to hear that our service team at Herb Chambers BMW of Boston provided attentive and passionate care. We appreciate your trust in us, and we're always here to help with any of your BMW needs!
Awesome 😎 service
by JP on 01/05/2025Best place to get your BMW serviced!!Hi JP! Thank you for leaving us this five-star review and kind words about our service team at Herb Chambers BMW of Boston! We'll see you next time!
Seamless service
by PKM on 12/22/2024Couldn’t be easier or more professional.Thank you for your awesome review of our team! -Herb Chambers BMW of Boston
Trustworthy
by Convertible man on 12/20/2024Straightforward and knowledgeable adviser.Thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team
Great Experience during care service
by Zak on 12/13/2024updated 12/20/2024I like the efficiency the receiving staff receiving the car and quickly provided the paper to go inside the hall of service advisor who welcome me warmly and quickly completing the service computer work and asking for my address to prepare… a courtesy transportation so I can go back to may work. After the time required for the service completed, Later I received a call from the service advisor that my car is ready and a courtesy transportation was at work to return to the dealership. It’s incredible experience and I am very happy with everything during my car service and I would recommend to come to this dealershipZak, we're delighted to hear about your incredible experience with our team at Herb Chambers BMW of Boston. Thank you for recommending us and sharing such positive feedback! Safe travels until we see you next time!
Great service!
by KT on 10/26/2024updated 11/04/2024I was greeted immediately, and offered a ride to my next appointment. Everything went smoothly and I couldn’t be happier.We're delighted to hear that your experience at Herb Chambers BMW of Boston was seamless and accommodating. Thank you for sharing this positive feedback, and we're glad we could assist with your needs! Safe travels!
BMW, Herb Chambers and Higor!
by C M on 10/31/2024I recently had my BMW serviced at the Herb Chambers dealership in Boston. My Service Rep is Higor and I couldn’t be happier with the experience. The team was incredibly accommodating, especially my service representative, Higor. He was… attentive, knowledgeable, and went above and beyond to make sure everything was seamless. Igor arranged a loaner vehicle for me, which made things so convenient, and he took care of all the details to ensure my car was repaired to my complete satisfaction. It was a hassle-free experience, thanks to Higor’s exceptional customer service. Highly recommend!We're delighted to hear that Higor and our Herb Chambers BMW of Boston team provided exceptional service and made the process hassle-free. We appreciate your recommendation, and we're here whenever you need assistance in the future! Safe travels!
Thank you for sharing your positive feedback about James and our team! It's great to know we gave you support at Herb Chambers BMW of Boston!
by Herb Chambers BMW of Boston on 07/27/2025