Herb Chambers Toyota of Auburn
Customer Reviews of Herb Chambers Toyota of Auburn
Review type:
Marque was the best sales person I have ever dealt with
Fast and great.
by A K on 12/17/2024updated 12/24/2024The service was excellent. The service representative was fast clear and right to the point.Thank you for taking the time to share your awesome review! -Herb Chambers Toyota of Auburn
Easy process, nice facility, great team
by Adam on 12/21/2024Great sales team achieves that fine balance of informing buyers without pressure. This dealership had a good vehicle inventory from which to test drive. Very happy with our purchase and purchasing experience.Adam, we're delighted to hear that you had a positive experience with our sales team at Herb Chambers Toyota of Auburn. Thank you for choosing us and enjoy your new vehicle!
Tire Rotation
by Matt Cronin on 12/13/2024updated 12/20/2024ProfessionalThank you for the review, Matt! Our Herb Chambers Toyota of Auburn team looks forward to seeing you again in the future!
Oil change
by Patty S on 12/19/2024I had an appointment with Herb Chambers in Auburn for my oil change, as well as having my tires rotated and getting my inspection sticker. I was greeted immediately upon entering the garage by Jennifer, who was an outstanding employee in… getting my work order complete and answering any questions or concerns I had. I got settled in the clean waiting area until she called me into her office again when my service was complete. She explained everything that was done to my car and was very knowledgeable and pleasant to talk with.Patty, we're delighted to hear that Jennifer provided you with such a positive experience at Herb Chambers Toyota of Auburn. It's great to know she took excellent care of your service needs and made the process smooth for you. Thank you for sharing this feedback!
My Camry
by Dr Nygardbesse on 12/17/2024Joel and TJ worked great with my husband and I we were anti Hybred but loved the Camry they relaxed me and my husband they were great 👍 👌We're delighted to hear that Joel and TJ made your experience at Herb Chambers Toyota of Auburn enjoyable! It's wonderful you found a Camry you love. Thank you for sharing this feedback with us!
Service
by David Powers on 12/16/2024Julian has saved me thousands from my service and always gives me complete honesty for all my services. I cannot recommend him highly enough! Thank you!David, we're delighted to hear that Julian has been such a great help with your services at Herb Chambers Toyota of Auburn. Thank you for recommending him and sharing your positive experience!
Tire Trouble Turnaround
by Janet K on 12/07/2024updated 12/16/2024I appreciated seeing a photo and video of my tire problem. Honesty is important to me. The new tire was delivered as promised and installed that day without an appointment. Julian was very professional and kind throughout the entire… process. I felt so much safer driving out of the service center than when I drove in. Thanks to all that helped. 😊Janet, we're delighted to hear that Julian and the team at Herb Chambers Toyota of Auburn provided you with such a transparent and professional experience. Your safety is our priority, and it's great to know you felt secure driving out. Thank you for your kind words!
Great sales
by Cr on 12/13/2024Alec Great sales guy easy going not pushy Great experience from the sales to the finance.Thanks so much, Cr! We hope you enjoy the ride! - Herb Chambers Toyota of Auburn
Beyond a Disappointing Experience
by Dave on 12/04/2024Disappointing..deal my wife and I made with Luis on a Saturday unfortunately needed to be cancelled. Found out bad news on the following Tuesday right after speaking with my insurance company and requested to hold off registering the… vehicle based on an issue that unexpectedly came up. Dealership ignored request and registered it anyways thus putting my wife in a very uncomfortable position. Then lied to me and told me they had received notification from my insurance company the evening prior. I confirmed this a lie after speaking with my insurance company. The [non-permissible content removed] that manages their finance team would do nothing to help and frankly, could have cared less. Refused to speak with me, not shocked about that based on how he spoke to my wife. I have used this dealership for years and have always been able to get my issues worked out to my satisfaction although not always being what I wanted. Not only will this experience end my relationship with this dealership but also my relationship with the Toyota brand. I will turn my current lease in early, take the hit and move away from this brand entirely. My wife will be stuck and that is unfortunate but when she is done with this vehicle, she will never again use a Toyota. Goes to prove how little the dealership cares about anything except THEIR bottom line, not that I ever doubted that I guess. Truly bummed.Dave, it's disappointing to hear about your experience. We regret leaving you and your wife disappointed and will review this feedback with the members of our team. Please reach out anytime, if you wish to discuss this with me personally. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com
Happy with my purchase!
by Michelle on 12/02/2024Salesman (Brian) was professional and helpful! After looking at a few cars, I found one I love driving! I have bought a few cars over the years from Herb Chambers of Auburn and I have always been impressed with their inventory and staff!Michelle, we're delighted to hear that Brian and the team at Herb Chambers Toyota of Auburn provided you with a great experience once again! Enjoy driving your new car, and thank you for being a loyal customer!
Enida
by Enida on 12/02/2024Excellent customer service was provided today by JulianWe're so happy to hear this, Enida! Thanks for your business, from Julian & the rest of the team here at Herb Chambers Toyota of Auburn!
ALWAYS GREAT.
by Doug on 11/24/2024Always prompt and helpful. I do miss the free wash and vacuum.Doug, thank you for trusting the Herb Chambers Toyota of Auburn team with your service needs! We'll certainly take your feedback regarding the car wash and vacuum into consideration for future improvements!
Mana
by Tricia Manna on 11/23/2024They are great and take the time to explain everything. Julian is amazing and he knows so much . He treats me like family which is why I will never go anywhere elseThank you for the kind review, Tricia! We're so glad Julian & the team continue to earn your support and we look forward to seeing you again next time here at Herb Chambers Toyota of Auburn!
Excellent service
by Steve on 11/21/2024Quick, effective service . In and outSteve, It's always our pleasure to assist you with your vehicle needs and we appreciate your kind words. Thank you! - Herb Chambers Toyota of Auburn
Great Sales Experience
by Natick on 10/31/2024We had an excellent experience buying our car from Inmer! He answered all our questions and gave us the time we needed to make a decision about which car to buy. I would definitely buy another car from him!Natick, we're delighted to hear that Inmer provided you with an excellent car-buying experience at Herb Chambers Toyota of Auburn. Thank you for your kind words and we look forward to assisting you again in the future! Safe travels!
Service
by Joel Kosovrasti on 10/25/2024Excellent service from Julian! It was very easy getting the first inspection done on my car and everything was made clear and easy.Hi Joel, we're delighted to hear that Julian made your first inspection experience smooth and straightforward at Herb Chambers Toyota of Auburn. We look forward to serving you again! Safe travels!
Arber
by Arber on 10/23/2024I hard an experience at herb Toyota Auburn this week , I work with Julian Imeraj, great experience, great communication, professional. I highly recommend JulianThank you for sharing your positive experience with Julian at Herb Chambers Toyota of Auburn! We're delighted to hear that the communication and professionalism met your expectations. We appreciate the recommendation!
Great job!
by Munoz on 10/14/2024updated 10/21/2024James kindly gave me advice and an estimate for the future work that my car needs.This is great to hear! Thank you for coming to Herb Chambers Toyota of Auburn!
Review
by Michael on 10/03/2024updated 10/12/2024All went well, they met all timelinesMichael, we're happy to hear your experience with our Herb Chambers Toyota of Auburn team met expectations! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!
service
by Florant on 10/02/2024Excellent Service Mr JulianThank you for visiting Julian & the team here at Herb Chambers Toyota of Auburn! We hope to see you again in the future!
Auburn Rules; This Isn’t Alabama
by Titan Fan on 09/25/2024Great stability in the workforce. I’ve been a dedicated customer for over 20 years and have had every service adviser. They are all great.Hi! Thank you for being a loyal customer of Herb Chambers Toyota of Auburn for over 20 years! We're delighted to hear that our service advisers have consistently provided great support. We look forward to continuing to serve you!
Thank you for the fantastic feedback, Ed - we'll be sure to let Marque know how much you appreciate his assistance! Take care and please don't hesitate to reach out if our Herb Chambers Toyota of Auburn team can be of service again in the future!
by Herb Chambers Toyota of Auburn on 04/09/2025