Herb Chambers Hyundai of Auburn
Customer Reviews of Herb Chambers Hyundai of Auburn
Review type:
My 1st Experience …. Hyundai of Auburn
Had to purchase another vehicle
by IBRivera on 07/09/2025I bought an 2017 SUV in March. I took it to the dealership for oil change and that morning all the dash lights came on. I wasn’t worried cause I had gotten the extended warranty for the vehicle. Unfortunately the warranty did not cover… what was wrong with the car. It was going to cost me more than the vehicle was worth to get it fixed. So the next best thing was finding a vehicle similar to the price. I have to say that Marty and Peter are the very best. They were so caring and showed real concern for my situation. I would recommend them everyday and twice on Sunday.Thank you for the glowing review and recommendation! We are happy to hear that Marty and Peter went above and beyond to assist you and we hope to welcome you back to Herb Chambers Hyundai of Auburn again in the future. Take care!
Outstanding Customer Service
by Beth Tamayo on 05/27/2025I had a very good experience when getting my vehicle serviced. Ryan Cox, Service Advisor, was friendly, helpful and thorough. Really went above and beyond. Strongly recommend Herb Chambers of Auburn.Beth, we're delighted to hear that Ryan provided such exceptional service during your visit at Herb Chambers Hyundai of Auburn. Thank you for the recommendation!
Service Review
by Laura on 05/25/2025I am very happy with this dealership. Phouc is very kind, knowledgeable and patient. He knows all the answers to all the questions. I am well taken care of each time I get my car serviced.Laura, it's wonderful to hear that Phouc and our team at Herb Chambers Hyundai of Auburn are taking great care of you. We appreciate your kind words and look forward to continuing to serve you!
Used car purchase
by Hailey on 04/25/2025Just purchased a used Hyundai from this dealership. Nick was very helpful and friendly throughout the purchasing process as well as Paul from the finance team. Would definitely purchase from this dealership in the future.Hailey, we're delighted to hear that Nick and Paul made your experience at Herb Chambers Hyundai of Auburn a positive one. Thank you for choosing us, and we look forward to assisting you again in the future!
Happy Customer
by GB on 04/24/2025Great service, friendly staff. Brittany was very professional and helped get our vehicles serviced and out in reasonable time.Thank you for the positive feedback! We're delighted to hear that Brittany and our team at Herb Chambers Hyundai of Auburn provided great service. We appreciate your support and look forward to serving you again in the future!
Pleasant service
by Angela on 04/23/2025Had service for a recall. Made appt. Upon arrival Brittini got me started. I asked how long and she said give them about 1.15 hr to 1.50 hrs. I took my dog for a walk. I recieved texts to keep me informed. Car was ready in little less than… 1 hour. Very impressed. Thank you for quick serviceAngela, we're delighted to hear that Brittini and the team at Herb Chambers Hyundai of Auburn provided you with such efficient service. Thanks for sharing your experience, and we appreciate your kind words!
It was very good
by George on 04/19/2025They are very niceGeorge, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers Hyundai of Auburn Team
Friendly staff
by Demetri on 04/18/2025What can I say, everyone is really friendly here. Make you feel taken care of. The coffee in the waiting area isn’t half bad. Chairs are comfy. That’s all I got.Demetri, we're delighted to hear you felt well taken care of at Herb Chambers Hyundai of Auburn! It's great that you enjoyed the coffee and comfy chairs too. Thanks for sharing your experience with us!
Took care of me right away, sat me down.
by Santiago Nieves Jr on 04/14/2025I had to ask if they did my tire rotation during my oil change. I had a lock in my tires, they never ask me for the key. She said that they have a master key. I’m hoping and praying they rotate my tires. In the past, other dealers never… rotated my tires. During the video review, the mechanic should also show and explain what are they doing to my car. Instead of Just showing the air and cabin filters. FYI Herb Chambers should have the own car wash or give us a free car wash elsewhere.Santiago, thank you for sharing your feedback with us. We appreciate your suggestions and will certainly take them into consideration to improve our services for future improvements. If there's anything else we can do to assist or clarify, please let us know! Respectfully, Brendan Grier - General Manager - bgrier@herbchambers.com
Surprise coupon
by Lena Bryant on 04/08/2025I was in for a scheduled oil change. When I called to make the appointment, I was quoted a price. When Brittany brought over my paperwork. I took out my card to pay the amount I was quoted. Imagine my surprise when she said, " Put your… card away. There's no charge. " I was so surprised that after my appointment, I treated myself to a lovely breakfast, something I hadn't done in months. Thank you, Brittany!!!!Lena, it's wonderful to hear that Brittany and the Herb Chambers Hyundai of Auburn team made your day with such a pleasant surprise! We're glad you enjoyed your breakfast treat afterward. Thanks for sharing this delightful experience!
30,000 mile service
by Debbie on 04/02/2025Very professional. From the minute you drive in until the minute you drive away. Answered my questions before bringing my car in. Worked quickly, and even texted pictures of the mechanic inspecting my car!Debbie, we're delighted to hear that you had a professional and efficient experience at Herb Chambers Hyundai of Auburn. It's great to know our team kept you informed throughout the process with updates and pictures. Thank you for choosing us!
My 1st Experience …. Hyundai of Auburn
by Gary F on 03/11/2025Hyundai of Auburn exceeded all expectations. The sales experience was one of the best I have encountered. All functions were both efficient and and exceedingly competent. Najee was extremely accommodating across the board. Brenden was a… true professional who very clearly knew everything about the product line as well as how to engage with a well educated customer. As for the finance integration, Nha was both knowledgeable as well as extremely respectful of my time and needs. As this is my wife’s 1st Hyundai, quite honestly, I was not sure what type of experience we would encounter. Suffice it to say, the experience was fabulous defining my rating of 10’s across the board. So if you are in the market for a Palasade or any other model, Herb Chambers of Auburn should be on your list! Thank you to the year for a great buying experience.Gary, we're delighted to hear that Najee, Brenden, and Nha provided you with such a fantastic experience at Herb Chambers Hyundai of Auburn. Thank you for recommending us and sharing your positive feedback! Enjoy the new ride!
Transport services needed
by Em on 01/09/2025Good customer service but I really wish they would have the Uber or Lyft service get back and fourth. The valet person wasn’t available at all that day. Also was initially told service would take 1.5 hr but ended up being much longerThank you for sharing your feedback. We regret any inconvenience caused by the lack of valet availability and extended wait time. Your feedback is appreciated and will be used to help improve our services in these areas. If there's anything else you'd like to discuss, please feel free to reach out directly. Thanks again, Rusty Clifford - General Manager - rclifford@herbchambers.com
Very accommodating
by Jane P on 01/08/2025On my way home from work I noticed one of my headlights was out. I stopped into herb chambers asi was already driving by. It was about 4:30 and they close at 5. I asked if they would be able to change my headlight. They said sure and took… my car into the garage. A couple minutes later Joshua came out and told me they didn’t have the correct bulb, but they would get one the next day, and I was to stop in after work then. So I got there the next day, they remembered me, and 10 minutes later I was on my way home!Jane, we're so glad our team at Herb Chambers Hyundai of Auburn could assist you promptly with your headlight issue. It's great to hear that Joshua and the crew took care of everything efficiently for you. Safe travels!
Great dealership
by It was a recall that they did on 12/17/2024updated 12/24/2024when I have gone in for service. They are always on top of things and everything gets done.This is great to hear! Thank you for trusting us with your vehicle! - Herb Chambers Hyundai of Auburn
Night Drop?
by Worcester Mom on 12/05/2024Just before sundown car slipped into neutral and did not engage though gas applied. Car towed to dealership in early evening. Tech contacted at opening next morning, with his contact info and plan to get car in & checked out. By late… afternoon learned -to our great relief -a fixable transmission line break was the issue. Midday next day back on the road at, we thought, very reasonable cost. Courteous, prompt response and updates took much of the stress out of contemplating the demise of our 13 1/2 year old Hyundai.Thank you for sharing your experience with Herb Chambers Hyundai of Auburn! We're glad our team could promptly address the issue and get you back on the road quickly. Your satisfaction is important to us, and we're pleased we could help ease some stress during this situation. Safe travels ahead!
Great Service
by Bob S on 11/30/2024Great dealership! Easy to book appointments unlike other dealerships where I have to wait weeks to service my car. When I arrived at Hyundai of Auburn, Brittany Reardon my service advisor made the process easy. Hats off to her and the HOA… team.Bob, we're delighted to hear that Brittany and our Herb Chambers Hyundai of Auburn team made your service experience seamless and efficient. Thanks for choosing us! We'll see you next time. Safe travels!
Made good on their promises
by Abigail on 11/18/2024We had a few mechanical issues that needed to be sorted out. Rusty and his colleagues went above and beyond today to make good on their promises. I appreciate this level of customer service and professionalism.Abigail, we're delighted to hear that Rusty and the team at Herb Chambers Hyundai of Auburn exceeded your expectations. Thank you for acknowledging their dedication to customer service!
Great service!
by Tom G on 11/15/2024I had my first oil change today at Hyundai in Auburn and it was a very nice experience. They took me in on time and serviced my car. All went well. They even washed my car. The people were friendly and I was very satisfied. Thank you!Tom, we're delighted to hear that your first oil change experience at Herb Chambers Hyundai of Auburn went smoothly. Thanks for sharing your positive feedback!
Great service
by Rob on 10/31/2024updated 11/07/2024Always helpful & efficientWe appreciate the kind feedback, Rob! Thanks for your business and please don't hesitate to reach out the next time our Herb Chambers Hyundai of Auburn team can be of assistance!
Helpful & Informative Sales Personnel. Nick was great! Love my new Tucson
by Gayle on 10/18/2024Excellent service. Appreciate the knowledge and expertise. Very happy to spend time with me getting to know the vehicle.Gayle, thank you for the wonderful feedback about our Herb Chambers Hyundai of Auburn team! We appreciate your business and hope you enjoy your new vehicle!
Hyundai Tucson
Hyundai Santa Fe
Hyundai IONIQ 5
Gary, we're delighted to hear that Najee, Brenden, and Nha provided you with such a fantastic experience at Herb Chambers Hyundai of Auburn. Thank you for recommending us and sharing your positive feedback! Enjoy the new ride!
by Herb Chambers Hyundai of Auburn on 03/12/2025