Customer Reviews of Sarat Ford Lincoln
Review type:
BB’s owner
by Jonathan on 05/24/2025updated 05/29/2025They picked my Truck up got all the work done and brought it back earlier then expected.My Lincoln Corsair service
by Pebbles on 05/19/2025I was very satisfied with the service manager got my car taken care of and had it cleaned all goodHi, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!
great
by Bettlee on 02/26/2025as usual great friendly jobHi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
VIP Service
by WillDesr on 02/13/2025Recently had my transmission fluid and filter changed. Sarat picked up my vehicle on time and returned it to me within a few hours. I have used Sarat Ford for servicing my vehicle since it was new back in 2016. Vehicle still running like… new thanks to Sarat .Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Owner
by Poofkie25 on 01/29/2025I brought my Lincoln navigator to Sarat Ford for warranty work car wasn’t shifting correctly. Sarat Ford got me right in had a loaner car waiting for me. Addressed all of my concerns. My car runs fantastic now Sarat Ford is my dealer that I… choose to go to for all of my Ford and Lincoln repairs.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Karen k on 12/30/2024updated 01/06/2025Took two hours for The Works. Usually can get done in 1 hour. Were told when appt was made and upon arrival we would be waiting. Asked for my husbands name, called for Karen. I wasn’t there. Asked a car starter question, had to ask it… twice. Not the greatest customer service experience. Never apologized for the long period of time. My husband arrived on time.Service on 2019 Lincoln Nautilus
by Gardengirl on 10/31/2024Jordan , my service adviser was fabulous, he kept me informed during the service .Hi, our Staff is dedicated to providing all our guests with customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mrs
by Beach girl on 10/03/2024Prompt and job well done. Saves so much time with the mobile serviceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Lincoln Service
by AnnMarie on 08/05/2024Asked for 50,000 mile service check not done, asked for clicking noise to be checked told it was my rotors they were rotting but breaks were fine (8 months ago they told me breaks were almost gone guess that wasn't true) asked for back… latch to be checked since it would not open most of the time they said working but would replace for 500. I asked about my warranty coverage told no then I asked him to recheck and low and behold it was covered. Also asked for them to check my wipers since they come on by themselves, didn't check. I had to keep calling cause I was not informed about status. Then I was asked to pay 100 for deductible on warranty work. Never got a receipt for my payment and the paperwork said I paid 25.00. Did I get ripped off for 75.00????? This is the 2nd bad experience. My husband was done after the first. Will never go there again. Also when I was looking for this vehicle I did plan to buy at dealership and when I went to look and wanted to test drive the vehicle the Lincoln sales rep told me to come back with my husband then I could test drive. Needless to say it was my car not my husbands, when I got home and told my husband he replied F them and we went to another dealer and bought the car.Hello Annmarie, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (413) 786-0430 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Service advisor is Top Notch
by Ms.Boggs on 07/22/202450000 mileage serviceHi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Great service!
by Kmw2024 on 07/11/2024Always clean and professional. On time!Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Sarat Ford Lincoln Setvice Department
by Kitkat@ on 06/11/2024The staff at Sarat Ford Lincoln in the service department are a pleasure to do business with.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
CAR SERVICE
by ANTHONY WONG on 05/28/2024EXCELLENTHi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Executive Director
by KevinRamsdel on 02/15/2024Fantastic! Chick in and out. They even delivered.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Routine Service Visit
by Mtandtherv on 11/20/2023Service was performed as expected, on time and was kept informed throughout the process. Everyone was very pleasant.Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Service
by Stevens on 10/18/2023Jacob did an outstanding job keeping me informed on my vehicles progress.Hi, we appreciate your feedback on our Staff's outstanding service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service letdown
by Don R 3 on 10/03/2023Overall, Sarat has been my go to for purchasing and service. I cannot recall a bad experience. However, my most recent visit was for and oil change and a couple of small sensor diagnostic issues. Long story short, my truck was there for… three days for just an oil change. I was told there were no technicians available over this three day period to take a look at the sensor issue. Also, I was very detailed when I made the appointment about the felt skid pan being torn and needing to be replaced, and after three days and no phone calls about it, when I picked the truck up I was told they “could” order a skid pan and replace it at another appointment. Not sure why they didn’t call on day one or two or even the morning of day three to explain this. Also not sure why they didn’t just do it, when I told them this was an issue I wanted repaired. I will continue to use and recommend Sarat Ford, I’m just disappointed in this most recent visit.Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Service Repairs
by Marjay12 on 07/21/2023Services cost me over $1K. Asked to diagnose squeak in wheels. Still there 😖. They said I needed new wipers. They are less than a yr old. That means they never even checked. What else goes unchecked??Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (413) 786-0430 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Exceptional Service
by CindyLouWho on 06/19/2023What a transformation. Over the last 2 years I have seen a transformation take place in the Service Dept. I use to to feel in trepidation and intimidation walking into the service dept. I would feel like I was putting them out because they… had to do their job. Not anymore at least not the last 3 times I have been there this year. My experience was the opposite. Marley was the best. Pleasant, helpful and courteous. Thank you! Still a few there but I just don’t go to their desk.Hi, we appreciate your feedback on our Staff's service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Sarat Ford Lincoln
by Chester on 03/30/2023The service and sales department employees are very professional and helpful.Hi Chester, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Engine Warranty
by trucktires on 03/27/2023Engine failure at 78,000. Appealed to Ford via Sarat Ford where van was purchased, Service Manager and Sales Rep. obtained coverage from Ford for replacement engine.Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Ford F-350 Super Duty
Ford Transit Cargo Van
Lincoln Nautilus
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail. Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
by Theo Sanders on 07/07/2025