Your Privacy

By accessing this website, you acknowledge that Edmunds and its third-party business partners may use cookies, pixels, and similar technologies to collect information about you and your interactions with the website as described in our Privacy Statement; and you agree that your use of the website is subject to our Visitor Agreement.
Skip to main content

Sarat Ford Lincoln


245 Springfield St, Agawam, MA 01001 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (15) No (0)
Service Rating
Recommend:
Yes (17) No (2)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Lincoln Service
Written by AnnMarie on 08/05/2024

Asked for 50,000 mile service check not done, asked for clicking noise to be checked told it was my rotors they were rotting but breaks were fine (8 months ago they told me breaks were almost gone guess that wasn't true) asked for back latch to be checked since it would not open most of the time they said working but would replace for 500. I asked about my warranty coverage told no then I asked him to recheck and low and behold it was covered. Also asked for them to check my wipers since they come on by themselves, didn't check. I had to keep calling cause I was not informed about status. Then I was asked to pay 100 for deductible on warranty work. Never got a receipt for my payment and the paperwork said I paid 25.00. Did I get ripped off for 75.00????? This is the 2nd bad experience. My husband was done after the first. Will never go there again. Also when I was looking for this vehicle I did plan to buy at dealership and when I went to look and wanted to test drive the vehicle the Lincoln sales rep told me to come back with my husband then I could test drive. Needless to say it was my car not my husbands, when I got home and told my husband he replied F them and we went to another dealer and bought the car.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Andy James on 08/07/2024
Dealer Response
Hello Annmarie, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (413) 786-0430 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Report