Sarat Ford Lincoln
Dealership Service Review
Asked for 50,000 mile service check not done, asked for clicking noise to be checked told it was my rotors they were rotting but breaks were fine (8 months ago they told me breaks were almost gone guess that wasn't true) asked for back latch to be checked since it would not open most of the time they said working but would replace for 500. I asked about my warranty coverage told no then I asked him to recheck and low and behold it was covered. Also asked for them to check my wipers since they come on by themselves, didn't check. I had to keep calling cause I was not informed about status. Then I was asked to pay 100 for deductible on warranty work. Never got a receipt for my payment and the paperwork said I paid 25.00. Did I get ripped off for 75.00????? This is the 2nd bad experience. My husband was done after the first. Will never go there again. Also when I was looking for this vehicle I did plan to buy at dealership and when I went to look and wanted to test drive the vehicle the Lincoln sales rep told me to come back with my husband then I could test drive. Needless to say it was my car not my husbands, when I got home and told my husband he replied F them and we went to another dealer and bought the car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No