Sarat Ford Lincoln
Back to Service Reviews
Dealership Service Review
service Rating
Service
Written byon 12/30/2024
updated 01/06/2025
Took two hours for The Works. Usually can get done in 1 hour. Were told when appt was made and upon arrival we would be waiting. Asked for my husbands name, called for Karen. I wasn’t there. Asked a car starter question, had to ask it twice. Not the greatest customer service experience. Never apologized for the long period of time. My husband arrived on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No