Koons Westminster Toyota
Customer Reviews of Koons Westminster Toyota
Review type:
I call my beautiful white brand new Toyota tundra, Moby. after Moby Dick
by DLH on 02/19/2025This dealership gave me a an actual ironclad written quote when requested. They just didn’t say come on into the dealership and will make you a good deal, as did some other dealerships.Happy with my new Camry from Koons!
by Mort Shuman on 01/30/2025Great experience working with Koons Toyota of Westminster! I got the car I was looking for, didn't have to wait that long for it to arrive, they sold it to me at a fair and reasonable price that I was looking for, offered me a good amount… for my trade, and generally everyone I interacted with was top notch. If you're in the market for a new Toyota I highly recommend stopping by there - they will take care of you!Mort, we're delighted to hear you had such a positive experience with us at Koons Westminster Toyota! Thank you for recommending our team and sharing your feedback. Enjoy your new ride!
Koons Westminster: Go see them!!
by Jeep Alex on 11/04/2024updated 11/21/2024I recently purchased my new vehicle from this location and everything went smooth. My sales person Brendan and my Finance manager Jeremy both were amazing. They made sure that I fully was fully happy with my purchase before I bought it and… got me the best rate for my financing. The quality of their used cars are also very good for the price that you pay. They get them fully detailed; and boy do they look amazing when you come out to see them. Give Brendan a call if you are in the used car or new car market. Thank you guys for everything.Thank you for sharing your experience with us at Koons Westminster Toyota! We're delighted to hear that Brendan and Jeremy provided exceptional service and helped secure a great rate for your financing. Enjoy the ride, and don't hesitate to reach out if you need anything in the future!
Bought a Used Lexus - Great Experience
by Doug on 10/10/2024Had a great experience working with our Sales Poroessional as well as the finance team. They did the obligatory upsell on extended warranties which was helpful to understand but were not pushy about it in any way. The transaction was… smooth, fast, the car was detailed before we left and it was one of my better car buying experiences having bought over 20 cars in my life. My wife was very happy with her new/used Lexus and the overall experience. Thanks Koons Team!Doug, we're delighted to hear that you and your wife had a smooth car-buying experience and that the Koons Westminster Toyota team provided helpful insights along the way. Enjoy the new ride!
Easy to deal with sales staff.
by Charles on 01/10/2024Of the three Toyota dealers in my area, Koons had the vehicle I wanted and the salesman was easy to work with. No last minute add on fees or pressure to add on things I didn't want. On the day of the sale I was in and out in a little over… an hour.Charles, it's great to know you found the vehicle you wanted here at Koons Westminster Toyota, and our team made your sales experience smooth. We appreciate your feedback and wish you safe travels ahead!
way to go
by earl on 11/14/2023We met with Alex and during our introduction we realized that he was very capable of giving information on the car we were looking for. He described with detail the car and then showed us the car, answered many questions we had, always with… interest in our response. We appreciated all the time Alex spent with us and would recommend him to anyone.Earl, it's great to know that Alex was able to provide you with the detailed information you needed at Koons Westminster Toyota. We appreciate your recommendation and are here if there's anything else we can assist with!
Excellent Car Buying Experience
by Mark on 05/30/2023I had a great experience with Koons and our salesman Scott. We had a difficult time finding a car that was available and he reached out to us that one had come in. When we got to the dealership we were concerned because it was out on a… test drive, but luckily it came back and we were able to purchase it. The purchase went quicker and smoother than any other time I've bought a car. Scott was very helpful and not pushy at all. The car was a better price than we were expecting and a better price than what we had seen from other dealers in the area. They didn't try to mark it up or price gouge us. Even when we went to finance and dealt with Cecil, he was friendly and easy to work with. I would definitely buy a car from Koons again.Mark, we appreciate you taking the time to leave a 5-star review about your great experience with our salesman Scott and Koons Westminster Toyota. We are happy to hear that your purchase went smoothly and you were able to find the perfect car at a better price than you expected. Cecil will be delighted to hear he was friendly and easy to work with too. Thank you for considering us for your future car needs!
New ride
by Brian Alban on 04/27/2023My Corolla is the third car I’ve purchased from Koons in Westminster. My salesperson (Maryann) was very knowledgeable and explained everything in great detail. The newer technology is slightly overwhelming at first but she was patient and… we worked thru it. I would highly recommend Koons and Maryann to anybody looking to buy a new Toyota.Brian, thank you for taking the time to leave us a recommendation for Koons Westminster Toyota! We are delighted to see you come back and trust our team with your third purchase. Maryann is a true gem, and we're happy to hear she was able to help you navigate understanding the new technology in your car. We appreciate your kind words and recommendation to others.
Koons of Westminster is a no-nonsense dealership!
by Jim on 04/21/2023Staff is direct and easy to deal with, no-nonsense in my dialogue with sales representative and other staff. Short, concise and to the point.Jim, thanks for taking the time to share your feedback about your experience with us at Koons Westminster Toyota! We're glad to hear our team made your buying process an efficient and thoughtful one. All of us appreciate your business and hope to see you again for your future vehicle purchases!
Satisfied my need
by John Snow on 02/23/2022Was in needed for a new car in a wrong time, spoke to to 4 different dealerships all were wasted of time and felt very disrespectful attitude from sale manager soon as I want to talk about their mark up, I gave up on looking and was putting… $$ to fix my sick car, somehow I made a call to koon Westminter Toyota and got connected to Jason Parodi who was introducing at internet sale person, I ask about the vehicle got the answer Jason give me 1st offer then I gave my offer and the whole deal was less than 15 mins not the greatest deal I ever had but being under shortage and all the craziness I am happy with how it’s turn out but most importantly Jason was super friendly and respectful in the process vs my experience from other Toyota dealer.We're thrilled Jason exceeded your expectations and found you a car that is right for you! It means a great deal that you recommend Koons Westminster Toyota and we are thankful you put your trust in us. Enjoy the new ride and have a wonderful day!
Heavy over pricing
by Garrett8092 on 03/19/2021Dealership tried to sell me 2021 RAV 4 Prime with Premium package for $59,999. The sticker price on the vehicle was $49,294. I understand a markup of 2-5% due to availability but that is insulting. Big waste of time.I'm sorry to hear that we didn't earn your business. We strive to keep our prices competitive and it's disappointing that this wasn't the impression we left. I would be glad to look into the details of your visit to better understand what might have happened here, so please don't hesitate to give me a call. Thank you, Vitaly Gurvich - General Manager - 410-876-6400
STAY AWAY FROM KOONS
by Daniel on 05/01/2020We made the mistake of buying a used 2013 Nissan Rogue from Koons in late December 2019. Last week we discovered the air conditioning doesn't work and will cost over $900 to repair. Koons refuses to cover the repair. Both me and my wife are… registered nurses. My wife works in infection prevention at an area nursing home and uses the care to get to and from work. We didn't use the air conditioner between now and when we bought it because it was, you know, winter. We made the mistake of trusting Koons that they had done a proper inspection prior to selling us the car. My wife has been insanely busy everyday trying to save the lives of her residents and prevent the spread of COVID-19. She started her job in January, right before the outbreak hit, and was very busy from her first day. This is one reason why we didn't have time to get the car looked at by our mechanic within the 30 day 1000 mile window. I explained this to the staff at Koons, but they did not care. Don't make the same mistake we did. Stay away from Koons Toyota and all Koons dealerships. They are dishonest and heartless and don't care at all about essential healthcare heroes like my wife.Daniel - I'm very sorry to hear about the issues you and your wife are experiencing with your vehicle. We are very grateful for the work of medical professionals during this time, and it's hard to know that you're frustrated. I think it would be best if you spoke with our General Manager directly. I've listed his information below. Thank you. Contact: Vitaly Gurvich - General Manager - 410-876-6400
Inconsistent trade in value, very low price offered for Prius
by prius_driver on 06/05/2009In July 2008 Koons Toyota Westminster offered $15,000 for my 2004 Prius, with a broken MFD. Car had 65,000 miles. The trade-in after the MFD was repaired would be $16,500- very close to the Edmunds TMV- trade in price listing of the value… of this car at the time. In June 2009, Koon Toyota Westminster offered $7,000 trade-in for the same car, now with 77,000 miles. Edmunds lists the TMV trade in price as $12,900. Salesperson now says that "Edmunds prices are not accurate, and Kelley Blue Book shows $9,300 for this car." OK, Kelley Blue Book is essentially owned and supported by dealers, so why did they not offer $9,300? No real answer, many dealers now use the "Black Book" which is of course all set up for dealers to make a $5,000 profit on every traded in car. Saw a similar car offered for sale at another dealer for $13,989, a 2005 Prius with 93,400 miles. So the dealers believe in the Edmunds pricing when they are selling a car, but not when they are taking a trade in- what a biased system. So now I'm thinking that the retained value of these Toyota's is not so good if the dealers won't offer a trade in price within three thousand dollars of their sale price for the same car.And why can't u sell the car on your own?
Not Impressed
by gradedadealer on 03/25/2009Not all is what it seems at Koons Toyota Scion in the friendly community of Westminster. I had considered both new and used cars before settling on trying to buy new. The used car department seemed to want to push me into a vehicle which… made me apprehensive. I wanted a certified Toyota, but I quickly realized that was an issue with the used car department as there wasn't enough profit for them to certifiy the vehicle. A short finance manager with an accent tried to convince me otherwise, while he was trying to upsell me on dealer products. His tactics seemed to benefit him moreso than me, the consumer. I went over to new cars to look at economy vehicles with the intention of reviewing numbers first. Along came a gruff in appearance, sales manager, whose lack of eye contact and hint of last night's spirits gave me reservations about doing business here at all. A blond haired gentleman with glasses and also an accent, came over to speak with me, which I appreciated, but his approach was more condescending then purposeful. I excused myself and left.Outstanding sales experience!
by Ltis on 03/29/2014updated 06/02/2025Nathan V. did an outstanding job! This was our 4th Toyota dealership we had worked with trying to get the 2014 highlander and we had almost given up hope on buying a Toyota. Until working with Nathan we were unimpressed with the service we… had received. He was honest, upfront and extremely efficient! He was also extremely thorough and detail oriented. He under promised and over delivered and made an frustrating process to date an extremely pleasant experience! I would recommend Nathan to any friend or family member in the market for a vehicle! Outstanding job Nathan!Great Experience!
by mcduv87 on 07/07/2011updated 06/02/2025Overall, this was the best car buying experience I've had so far. I initially contacted Koons through their website for an e-price quote. When I went to the dealership that evening, they were ready and waiting for me. Mary Ann McMorrow was… my sales representative and we couldn't have been happier. She went over every feature of Highlander and was up front with all of the financial details. She answered all of my questions honestly and didn't give me any misleading information. The trade-in value given was a good deal too. The only complaint I had was dealing w/the financing office at the end -- even though I told them up front that I wasn't interested in any extended warranties or extended service plans, I was still bogged down w/all of these details and given a guilt trip when I opted against these -- "What if your wife breaks down with the kids and you're not available?" I was hoping to avoid questions like these when I started out by saying I didn't want any extended warranties or extended service plans, but I guess this is where this department makes their money. The financing office is the only reason this dealership didn't earn a 5-star rating from me.Did not honor online offer on sale price and trade-in
by joebob2nd on 01/24/2012updated 06/02/2025Bypassing some other large Toyota dealers we made our way to Westminster Toyota with pre-negotiated amounts both for purchase and trade-in. Once we arrived and test driven selected vehicle, the sales manager came back with numbers that did… not match just what we discussed in email day before. Sales manager while polite on email and online chat was very unhelpful in person, almost no eye-contact and rather dodging. He did not honor my trade-in agreement under pretense that he misunderstood the trade-in age (2 year old car agreed to sell at KBB price - match Carmax offer). His sale price was also $300 higher then what he agreed to sell at only a day before basically resulting in $800 increase over previous agreement. Very strange experience. Sales assistant/test drive guy was polite and very helpful, but the manager's disinterest, lack of engagement and gaming makes this a firm 2 star rating.
We're delighted to hear that Koons Westminster Toyota provided you with a straightforward and reliable experience. Our team believes in transparency, and we're glad it made a difference for you! Thank you for choosing us!
by Koons Westminster Toyota on 02/20/2025